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6.1

Pets at Home job reviews

Showing 45 reviews from:

  • Best thing

    Helping customers to help their pets

    Worst thing

    Pressure to hit loyalty kpis

    3.4

    Deputy manager, January 2021

    • Manages people
    • £27,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    The team (for the most part)

    Worst thing

    The constant pressure. Horrible customers. Company higher ups seem to be disconnected from the stores.

    4.6

    Colleague, December 2020

    • £9.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    20% staff discount
    Birthday leave

    Worst thing

    Very basic training which doesn’t really empower you
    Minimal hours contracts
    Salary doesn’t reflect the workload per store that you work at as their is such variation. Knowledge, experience and skill are not factored in either

    6.5

    Store colleague, December 2020

    • £8.90 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Quite relaxed
    Not too stressful to do

    Worst thing

    Lots of heavy lifting

    8.5

    Customer assistant, November 2020

    • £8.72 per hour
    • 18–20 years old
    • Less than a year experience
  • Best thing

    I do my own rota

    4.0

    Salon manager, November 2020

    • Manages people
    • £23,000 per year, working a 39 hour week
    • 1–3 years experience
  • Best thing

    Boring

    Worst thing

    No any chance for promotion. Low sallary

    4.4

    Warehouse operative, October 2020

    • £10.87 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    job security

    Worst thing

    company only sees you as a number.

    4.2

    Warehouse operative, October 2020

    • £9.90 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Hours work around my lifestyle

    Worst thing

    Unpredictable delivery size

    10.0

    Twilight staff, October 2020

    • £10.30 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    The team
    The pets

    Worst thing

    Some customers

    5.5

    Store colleague, October 2020

    • £8.98 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Patients and staff

    Worst thing

    Not being listened to, or respected

    4.0

    Rvn, September 2020

    • £25,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    Rewarding. The colleagues

    Worst thing

    Management. Stressful. No work/home life balance. No recognition for how hard we work.

    3.8

    Stylist, September 2020

    • £9.61 per hour
    • 21–24 years old
    • 1–3 years experience
  • Best thing

    People work with
    Lots of training and development

    Worst thing

    Unrealistic targets
    Lack of support

    4.6

    Store manager, August 2020

    • Manages people
    • £32,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    People I work with working with animals

    Worst thing

    Late shifts

    7.9

    Sales colleague, July 2020

    • £8.89 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    the team

    Worst thing

    Too much expected with hours cuts and a lot of pressure on KPI performance despite stores taking enough money.

    7.0

    Deputy manager, July 2020

    • Manages people
    • £25,500 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    The team

    Worst thing

    Hours and pay

    6.3

    Store colleague, March 2020

    • £8.21 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    The other store collegue. Work as a team

    Worst thing

    Management and above. Unrealistic targets

    6.8

    Store colleague, February 2020

    • £8.38 per hour
    • 45–54 years old
    • More than 3 years experience
  • Best thing

    Being with animals all the time

    Worst thing

    cleaning the store after a busy day

    5.8

    Pet colleague, February 2020

    • £8.21 per hour
    • Under 18 years old
    • Less than a year experience
  • Best thing

    The team and animal experience

    Worst thing

    I think the pay is low considering all the training and knowledge we’re expected to have

    7.0

    Store colleague, November 2019

    • £8.38 per hour
    • 21–24 years old
    • More than 3 years experience
  • Best thing

    the animals

    Worst thing

    the rude customers

    7.6

    Customer assistant, October 2019

    • £8.50 per hour
    • 18–20 years old
  • Best thing

    The people

    Worst thing

    The way people treat retail staff

    6.7

    Store colleague, October 2019

    • £9.76 per hour
    • 21–24 years old
  • Best thing

    Animals, and our team

    Worst thing

    Head office will not give us enough hours, we are so busy and there are never enough people in. Too many targets, when they don’t care about us, I don’t care about them and their targets.

    4.2

    Colleague, October 2019

    • £8.71 per hour
    • 25–34 years old
  • Best thing

    The team I work with

    Worst thing

    Rude customers - but that comes with any retail

    8.2

    Store colleague, October 2019

    • £8.39 per hour
    • 21–24 years old
  • Best thing

    Meeting pets

    Worst thing

    Customers attitude when they don’t get what they want and shout abuse or physical abuse

    6.8

    Manager, October 2019

    • Manages people
    • £16,000 per year, working a 32 hour week
    • 25–34 years old
  • Best thing

    Discount

    Worst thing

    Selling animals to incompetent people and the rate of pay for what we are required to do

    4.9

    Pet care advisor, October 2019

    • £8.38 per hour
    • 21–24 years old
  • Best thing

    Co workers and animals

    Worst thing

    Management

    2.3

    Sales assistant, October 2019

    • £9.76 per hour
    • 18–20 years old
  • Best thing

    Working with animals

    Worst thing

    Late night shifts

    5.9

    Assistant manager, October 2019

    • Manages people
    • £22,500 per year, working a 39 hour week
    • 34–44 years old
  • Worst thing

    How I get treated by my other colleagues and some of the managers.

    3.5

    Store assistant, October 2019

    • £8.35 per hour
    • 18–20 years old
  • Best thing

    The team I work with

    Worst thing

    Can be stressful

    6.1

    Pet care advisor, October 2019

    • £8.35 per hour
    • 21–24 years old
  • Best thing

    Working with dogs

    Worst thing

    Dealing with horrible customers

    6.8

    Stylist, October 2019

    • £9.15 per hour
    • 25–34 years old
  • Best thing

    The dogs

    Worst thing

    Constant lying from area manager. Work 8 hour days with no break. Havent had a break in over 4 months.

    1.6

    Stylist, October 2019

    • £8.90 per hour
    • 21–24 years old
  • Best thing

    Some lovely customers

    Worst thing

    Unattainable targets

    5.5

    Assistant stylist, October 2019

    • £8.41 per hour
    • 21–24 years old
  • Best thing

    Our team and furry customers

    Worst thing

    The company

    6.1

    Colleague, October 2019

    • £8.34 per hour
    • 45–54 years old
  • Best thing

    Dogs in the shop

    Worst thing

    Management in and out of store, bullying in stores that goes unaddressed

    2.9

    Assistant manager, October 2019

    • Manages people
    • £22,000 per year, working a 40 hour week
    • 21–24 years old
  • Best thing

    I enjoy it

    Worst thing

    Can be dirty

    7.2

    Clipper and blaster technician, October 2019

    • £9.63 per hour
    • 55–64 years old
  • Best thing

    Flexability

    Worst thing

    Under paid for job done

    7.0

    Co ordinator, October 2019

    • £9.82 per hour
    • 25–34 years old
  • Best thing

    Working with animals

    Worst thing

    Having to pick up the peices everyone else leaves

    4.2

    Pet care advisor, October 2019

    • £8.21 per hour
    • 25–34 years old
  • Best thing

    The team I work with

    Worst thing

    Long hours

    8.2

    Assistant stylist, October 2019

    • £8.41 per hour
    • 25–34 years old
  • Best thing

    The customers and there pets

    Worst thing

    The hours and pressure

    7.9

    Assistant manager, October 2019

    • £20,000 per year, working a 39 hour week
    • 34–44 years old
  • Best thing

    Caring for animals

    Worst thing

    Customer interaction

    1.6

    Pet care advisor, October 2019

    • £9.76 per hour
    • 18–20 years old
  • Best thing

    Some friendly dogs

    Worst thing

    Staff aren’t very nice

    3.8

    Dog groomer, October 2019

    • £3.90 per hour
    • 18–20 years old
  • Best thing

    Nice dogs and laughing with colleagues

    Worst thing

    Horrible customers/dogs and ridiculous targets

    5.5

    Dog stylist, October 2019

    • £9.15 per hour
    • 21–24 years old
  • Best thing

    Customer

    Worst thing

    Head office wanting more for less

    5.5

    Assistant manager, October 2019

    • Manages people
    • £20,800 per year, working a 39 hour week
    • 34–44 years old
  • Best thing

    The dogs and nice customers

    Worst thing

    Lack of support from management

    1.6

    Dog stylist, October 2019

    • £9.15 per hour
    • 21–24 years old
  • Best thing

    Perks, animals

    Worst thing

    Targets, animal welfare are conflicting with customers

    6.3

    Store colleague, October 2019

    • £9.31 per hour
    • 25–34 years old
  • Best thing

    No day is the same

    Worst thing

    Very stressful from higher management

    6.8

    Deputy manager, October 2019

    • Manages people
    • £23,600 per year, working a 39 hour week
    • 25–34 years old