Patisserie Valerie
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DismissPatisserie Valerie is a cafe chain. They specialise in cakes, breakfasts and lunches.
patisserie-valerie.co.ukRating based on 31 employees who took the Breakroom Quiz
About jobs at Patisserie Valerie
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Patisserie Valerie pay a living wage?
Most people are not paid a living wage.
How we know this
91% of people say they are paid below the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Patisserie Valerie pay market rates?
Most people are paid less than average for their job.
How we know this
70% of people are paid below average for the type of work they do.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get sick pay
Do Patisserie Valerie pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
90% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Patisserie Valerie do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
73% of people report that they don’t do extra unpaid work.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Patisserie Valerie?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 91% of people with changing schedules report getting one week notice or less.
- 9% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Patisserie Valerie worry about hours?
Some people worry about getting enough hours.
How we know this
64% of people report they worry about getting enough hours.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Patisserie Valerie workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
36% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Patisserie Valerie?
Some people find it hard to take sick leave.
How we know this
50% of people report that it’s hard to take time off if they are sick.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at Patisserie Valerie?
Most people work a lot more hours than their contact..
How we know this
70% of people report working 8 hours or more than their contract.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Patisserie Valerie feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
40% of people say they’re not treated with respect by their managers.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Patisserie Valerie get proper breaks?
Some people don’t get proper breaks.
How we know this
40% of people report that they don’t get to take proper breaks.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people don’t recommend their team
Do people at Patisserie Valerie recommend working with their team?
Not many people recommend working with their team.
How we know this
91% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at Patisserie Valerie?
Most people aren’t given support to progress here.
How we know this
In the last year, 80% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Patisserie Valerie head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
How Patisserie Valerie ranks
Patisserie Valerie ranks joint 33rd to work for out of cafés.
- 33= Bob & Berts
- 33= Patisserie Valerie
- 33= Birds Bakery
Rankings are based on Breakroom Ratings for employers with 30 or more Breakroom Quiz responses, accurate as of 10 February 2025.
Patisserie Valerie job reviews
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Best thing
The team
Worst thing
The head office don’t understand how stressful it can be
Patisserie Valerie Shift supervisor, February 2024
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Best thing
Food and drink perks, occasional pleasant customer
Worst thing
Expected to work alone under an excessive workload, poor organisation, lack of care for staff
Patisserie Valerie Shift leader, May 2023
Handy to know
How are people paid?
Based on 11 Patisserie Valerie employees
How much notice do people get of their shifts?
Based on 11 Patisserie Valerie employees
What contracts are people on?
Based on 11 Patisserie Valerie employees