Openreach

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Openreach is a broadband and telephone maintenance company.

openreach.com

Openreach job reviews

Showing 59 reviews

  • Best thing

    Get to work outside

    Worst thing

    No progression

    8.7

    Employee at Openreach, April 2025

  • Best thing

    4 days weeks benefits local work

    Worst thing

    Productivity setting , office politics

    9.5

    Employee at Openreach, April 2025

  • Best thing

    Diversity and people we meet and doing right by the customer

    Worst thing

    Not being able to put the customer first because of budget and bisnuiss

    8.0

    Telecommunications engineer at Openreach, February 2025

  • Best thing

    The people inqork with

    Worst thing

    The management and teaining

    3.2

    Pole tester at Openreach, August 2024

  • Best thing

    Getting paid

    Worst thing

    Doing the job

    4.2

    Civil engineer at Openreach, July 2024

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  • Best thing

    Camaraderie with work colleagues

    Worst thing

    Processes

    6.2

    Telecommunications engineer at Openreach, March 2024

  • Best thing

    Only working Monday to Friday in my role.

    Worst thing

    The stress, responsibility and corner cutting

    4.8

    Fibre engineer at Openreach, January 2024

  • Best thing

    You manage your own time and get left alone.

    Worst thing

    N/a

    9.5

    Fibre engineer at Openreach, January 2024

  • Best thing

    For me I enjoy working alone, For the most part you are left to your own devices. You get a company van which is only for work use. Not working in the same building, always different.

    Worst thing

    No support if you need help which a job, the company doesn't care about you at all, You are rushed for time, they presure you to work faster due to a new productivity state called CDR. The copper network you will be working on isn't being looked after (company isn't spending money on the copper network). If you can't finish a job you now don't have the option to stay on after hours to try and complete it, due to the company not wanting to pay overtime. All weekend overtime has been cancelled. There is no option for progression. Your not encouraged, your moaned at in this company.

    5.5

    Engineer at Openreach, December 2023

  • Best thing

    I enjoy my job no two days are the same I get to travel and meet people

    Worst thing

    Upper management poor building maintenance

    8.8

    Senior engineer at Openreach, December 2023

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  • Best thing

    My team

    Worst thing

    The uncertainty of my future

    7.3

    Engineer at Openreach, September 2023

  • Best thing

    Every day is different

    Worst thing

    Weather

    9.8

    Engineer at Openreach, August 2023

  • Best thing

    Having the ability to plan my own schedule and make decisions

    Worst thing

    Favourtism within the workplace. People in senior roles who have little to no experience on the job

    9.5

    Specialist at Openreach, July 2023

  • Best thing

    If there is overtime, you can milk it as much as possible.

    Worst thing

    As with most industries, the perogative is to milk us for everything we can provide with next to no benefits to us as the worker. Carrot dangling is a major factor in the work place. Blame and unsafe working culture.

    7.0

    Fibre jointer at Openreach, July 2023

  • Best thing

    The people within my team. Working outside in the summer

    Worst thing

    Working outside in the winter.

    9.7

    Telecommunications engineer at Openreach, May 2023

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  • Best thing

    Hours, flexibility time, team base role.

    Worst thing

    Stat base, working some Saturdays

    9.9

    Employee at Openreach, April 2023

  • Best thing

    The work, pay, overtime

    Worst thing

    Management and pointless stats

    6.0

    Engineer at Openreach, March 2023

  • Best thing

    Working with colleagues - freedom

    Worst thing

    Managers high up not understanding

    7.5

    Fibre jointer at Openreach, January 2023

  • Best thing

    Good money, Monday to friday in my role anyway, good perks and benefits

    Worst thing

    Being out in the cold

    9.9

    Civil engineer at Openreach, January 2023

  • Best thing

    Flexibility in managing your own day

    Worst thing

    Hard to progress, managers don’t review or support You enough to develop

    4.3

    Engineer at Openreach, January 2023

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  • Best thing

    Different challenges every day, sense of accomplishment

    Worst thing

    Management don’t care, can’t get the parts you need to do the job.

    2.5

    Service engineer at Openreach, November 2022

  • Best thing

    Managing your own day. Every day is different. When you're finished you can switch off.

    Worst thing

    Senior management doesn't care about employees. There are food banks in some of our call centres for staff who are struggling financially.

    9.5

    Telecommunications engineer at Openreach, July 2022

  • Best thing

    The engineers who are in my team.

    Worst thing

    The management/board members aren’t making good decisions to keep the employees happy with pay.

    9.8

    Fibre engineer at Openreach, July 2022

  • Best thing

    No pressure, always different, good team

    Worst thing

    Early start, weather

    9.6

    Engineer at Openreach, July 2022

  • Best thing

    Working on my own

    Worst thing

    Being checked on constantly

    3.3

    Service engineer at Openreach, June 2022

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  • Best thing

    Job variation, hours, benefits, pension,

    Worst thing

    Communication within the company

    9.8

    Employee at Openreach, February 2022

  • Best thing

    Team mates

    Worst thing

    Unfortunately the understanding of upper management and pay

    9.0

    Customer service desk at Openreach, February 2022

  • Best thing

    Manage own workload and working with good people.

    Worst thing

    Glass ceilings, lack of progression, favoritism on progression, politics, excessive redundant safety checks, lack of empathy from senior staff and management.

    4.5

    Engineer at Openreach, December 2021

  • Best thing

    No two days the same

    Worst thing

    Work pressure

    4.1

    Field service engineer at Openreach, November 2021

  • Best thing

    People I work with

    Worst thing

    Un realistic work load

    2.8

    Controller at Openreach, August 2021

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  • Best thing

    Everything w

    Worst thing

    Cold and rain

    9.4

    Network engineer at Openreach, May 2021

  • Best thing

    The hours and pay

    Worst thing

    The unnecessary pressure

    4.7

    Telecommunications engineer at Openreach, April 2021

  • Best thing

    Meeting the public, and fixing their issues

    Worst thing

    Dealing with internal processes to achieve fixes on the day

    1.7

    CSE at Openreach, April 2021

  • Best thing

    Freedom of being on the road

    Worst thing

    Lack of understanding from management

    9.0

    Supervisor at Openreach, April 2021

  • Best thing

    Working in different places

    Worst thing

    team calls and doing safety checks when the are not needed

    9.7

    Plant operator at Openreach, April 2021

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  • Best thing

    Being out on the road working somewhere different every day.

    Worst thing

    Working outside in the winter months

    9.6

    Engineer at Openreach, March 2021

  • Best thing

    Freedom to plan your own day, company vehicle, tools supplied, great pay, sick pay, great bonuses. Very flexible shifts.

    Worst thing

    Sometimes workstack can be unrealistic but you can always ask for an assist.

    9.8

    Fibre jointer at Openreach, March 2021

  • Best thing

    It’s rewarding

    Worst thing

    Working in the weather

    10

    Engineer at Openreach, March 2021

  • Best thing

    I’d still say it’s not a bad place to work

    Worst thing

    Communication between departments

    9.2

    Engineer at Openreach, March 2021

  • Best thing

    Meeting people and being outside

    Worst thing

    Snow and having to lay the ground.

    9.9

    Network engineer at Openreach, March 2021

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  • Best thing

    Job satisfaction when I solve a problem

    Worst thing

    Pressure when struggling on a job

    9.9

    Service engineer at Openreach, March 2021

  • Best thing

    Hours and work

    Worst thing

    Getting wet

    9.8

    Telecommunications engineer at Openreach, February 2021

  • Best thing

    Pay, benefits, easy job

    Worst thing

    Politics, processes, favouritism, no progression

    6.2

    Service engineer at Openreach, January 2021

  • Best thing

    Learn something different every day

    Worst thing

    Weather

    10

    Service engineer at Openreach, January 2021

  • Best thing

    Variation of work

    Worst thing

    Working outside

    9.4

    Service engineer at Openreach, January 2021

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  • Best thing

    The role itself is fantastic, also the company as a whole looks after you if you get sick. But one of the main benefits is the employees broadband

    Worst thing

    The expectations of the general public can sometimes be really high and sometimes can feel a little under appreciated for how much hard work that goes into keeping the country's broadband and telephone services running

    9.9

    Engineer at Openreach, December 2020

  • Best thing

    easy. good money. nice to be outside. fun. good exercise. funny sometimes

    Worst thing

    management. constant process changes.

    9.6

    Engineer at Openreach, December 2020

  • Best thing

    Keeping people connected

    Worst thing

    External weather

    9.8

    Precision test officer at Openreach, November 2020

  • Best thing

    It’s amazing

    Worst thing

    Having enough experience

    9.9

    Service delivery engineer at Openreach, November 2020

  • Best thing

    Every days different

    Worst thing

    Working out doors

    9.9

    Engineer at Openreach, November 2020