Why does Openreach get a rating of 7.7?

108 Openreach employees told us the following about their jobs.

108 employees told us the worst thing about this employer…

Find out what it is by joining Breakroom for free today.

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Bad
  • Breaks aren’t paid

    How we know this

    10% of people say they get paid breaks

    Based on information from 103 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Not great
  • Head office doesn’t understand the frontline

    How we know this

    33% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 87 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People are paid below market rates

    How we know this

    43% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 90 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How we know this

    • 9% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 34% report getting four weeks notice or more
    • 56% report having a fixed rota

    Based on information from 32 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Good choice of shifts

    How we know this

    62% report that their manager gives them enough choice over which shifts they work

    Based on information from 26 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People aren’t stressed

    How we know this

    46% of people say they often feel stressed at work

    Based on information from 97 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Opportunities to progress

    How we know this

    In the last year, 69% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 100 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Easy to book holiday

    How we know this

    86% of people report it’s easy to book holidays

    Based on information from 104 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How we know this

    82% of people report that it’s easy to change shifts if they need to

    Based on information from 22 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How we know this

    92% of people report that it’s easy to take time off if they are sick

    Based on information from 104 job reviews

  • People enjoy their job

    How we know this

    80% of people who enjoy their job

    Based on information from 10 job reviews

  • Enough training

    How we know this

    81% of people report they got enough training when they started working here

    Based on information from 107 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    How we know this

    92% of people who care for a child or other relative report this is a good place to work

    Based on information from 53 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No short notice shift changes

    How we know this

    6% of people say their manager changes their shifts at the last minute

    Based on information from 31 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid enough to live on

    How we know this

    100% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 99 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get proper breaks

    How we know this

    83% of people report that they get to take proper breaks

    Based on information from 104 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    How we know this

    78% of people report that they would recommend working with their immediate team to a friend

    Based on information from 108 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People get sick pay

    How we know this

    97% of people say they would get paid if they were sick but scheduled to work

    Based on information from 105 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Managers are respectful

    How we know this

    82% of people say they’re treated with respect by their managers

    Based on information from 95 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    How we know this

    18% of people report that they do extra work that they don’t get paid for

    Based on information from 33 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    How we know this

    88% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 101 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    How we know this

    11% of people report they worry about getting enough hours

    Based on information from 18 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

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About

Openreach is a broadband and telephone maintenance company.

openreach.com

How Openreach ranks

Openreach ranks 10th to work for in energy and utility companies

  1. 7= Wessex Water
    8.0
  2. 10 Openreach
    7.7
  3. 11= Ovo
    7.6

Pay ranges at Openreach

  1. £12.82–17.60 per hour

Openreach job reviews

  • Best thing

    Freedom to plan your own day, company vehicle, tools supplied, great pay, sick pay, great bonuses. Very flexible shifts.

    Worst thing

    Sometimes workstack can be unrealistic but you can always ask for an assist.

    9.0

    Fibre jointer, March 2021

    • £28,900 per year, working a 37 hour week
    • 25 or older
  • Best thing

    easy. good money. nice to be outside. fun. good exercise. funny sometimes

    Worst thing

    management. constant process changes.

    8.6

    Engineer, December 2020

    • £28,000 per year, working a 37 hour week
    • 21–24 years old

Handy to know

How much notice do people get of their shifts?

9% report getting one week notice or less
34% report getting four weeks notice or more
56% report having a fixed rota

Based on 32 employees

What contracts are people on?

Full time 89% report having full time contracts (more than 35 hours)

Based on 18 employees

How are people paid?

17%
by the hour
83%
an annual salary

Based on 108 employees

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