Ocado

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Ocado is a retailer. They sell food, including M&S food products, and operate exclusively online.

ocado.com

Ocado job reviews

Showing 127 reviews

  • Best thing

    Seeing different people and places
    And all the big houses we get to go to

    Worst thing

    Time between drop you feel rushed to get the jobs done
    Not much customer service provided at the door as your there for 4 min or less depending delivery
    Vans are always dirty where food is kept with black mold from improper cleaning and the vans break most of the time
    You get a Disciplinary for not contacting customer for early delivery when your there 2 min early
    Boxes are heavier putting stress on your back cuss there not in the right place

    5.0

    Ocado CSTM, March 2024

  • Best thing

    Flexible, lovely team mates

    Worst thing

    Loud environment

    8.6

    Ocado Picker, March 2024

  • Best thing

    Driving, new places everyday

    Worst thing

    Customers

    7.5

    Ocado Employee, February 2024

  • Best thing

    On your own a lot of the time

    Worst thing

    Under paid to many drops not enough time to do the work

    4.1

    Ocado Driver, February 2024

  • Best thing

    Autonomy

    Worst thing

    Getting back to base

    8.0

    Ocado Delivery driver, February 2024

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  • Best thing

    Good team work and working hours

    Worst thing

    Underpaid drivers and no flexibility for shifts

    6.6

    Ocado Delivery driver, January 2024

  • Best thing

    Finished early get paid

    Worst thing

    Costumer Complaint heavyweight not very well split the deliveries some managers way they treat people

    2.5

    Ocado Driver, January 2024

  • Best thing

    See different and meet different people

    Worst thing

    Repetitively driving

    9.4

    Ocado Team member, January 2024

  • Best thing

    Progressing my career as a driver and becoming more confident speaking to people 1to1 and I get paid breaks on the road sometimes depends what happens on the road.very easy to book overtime or swap shifts.

    Worst thing

    I feel like this job should pay more for what work we do. For example some people will get Central London Routes all month and that’s not fair pay I think compared to people who do local work.i speak from experience, but I feel like a pay rise £1+ is due.

    9.9

    Ocado CSTM, January 2024

  • Best thing

    Good breakfast
    Easy to get holidays

    Worst thing

    Long hours
    Stressful
    Managers and Coordinators are horrible

    5.0

    Ocado Warehouse operative, January 2024

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  • Best thing

    Every single shift bring new situations that I have to handle it

    Worst thing

    Management treat the employees like an enemies not like partners

    7.0

    Ocado Employee, December 2023

  • Best thing

    Regular breaks, and discounted food at the canteen.

    Worst thing

    The unnecessary focus on targets.

    8.8

    Ocado Personal shopper, November 2023

  • Best thing

    Own boss
    Get the job and the managers there if need them and finish early get paid to the end and if late get over time 🕰️

    Worst thing

    Parking heavy loads

    9.9

    Ocado Driver, October 2023

  • Best thing

    The staff was amazing and just I felt safe than my other jobs

    Worst thing

    Nothing

    9.7

    Ocado Warehouse operative, October 2023

  • Best thing

    Nice environment and great people

    Worst thing

    None I can think of at the moment

    8.9

    Ocado Warehouse operative, October 2023

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  • Best thing

    Work life balance

    Worst thing

    Some days are very long

    9.5

    Ocado HGV class 1 driver, September 2023

  • Best thing

    There isn’t one good thing I could say about Ocado. The whole work place is run badly from top to bottom.

    Worst thing

    No one cares about you at Ocado I once complained about health and safety to a manager and his reply was I don’t care if anyone gets hurt.

    3.9

    Ocado Warehouse operative, September 2023

  • Best thing

    Get to finish early some days

    Worst thing

    Having a route where it’s suppose to be 2 people

    5.0

    Ocado CSTM, September 2023

  • Best thing

    Simple enjoyment of meeting customers
    Good pay
    Good communication

    Worst thing

    Start times older vans

    10

    Ocado Employee, September 2023

  • Best thing

    Going home early and being paid until the end of the shift.

    Worst thing

    Unheard by management.
    Management are unfair with the disciplinary action they take against different employees.

    6.6

    Ocado Employee, July 2023

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  • Best thing

    Can leave early when finished

    Worst thing

    Weight. Almost two of lifting per shift

    8.8

    Ocado Delivery driver, July 2023

  • Best thing

    The team. The job as a whole has become understaffed underpaid over the last year

    Worst thing

    The place has been cutting corners that long that its become quite a dangerous place if you don't have eyes in the back of your head. From vans being deathtraps to the warehouse being ill serviced not cleaned and things needing tlc repair ect.

    3.7

    Ocado Employee, July 2023

  • Best thing

    Work on your own. Book your own holiday. Early leave if requested.

    Worst thing

    Unrealistic targets to reach. Other people around you can be hazards if they aren't watching what they're doing. Managers are useless.

    6.0

    Ocado Personal shopper, June 2023

  • Best thing

    Being away from management

    Worst thing

    Delivering in traffic

    4.2

    Ocado Delivery driver, June 2023

  • Best thing

    The benefits of working at Ocado

    Worst thing

    They don’t supply us with uniform

    5.5

    Ocado Personal shopper, June 2023

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  • Best thing

    The people

    Worst thing

    Pay, stress from management and workload

    1.4

    Ocado Supervisor, June 2023

  • Best thing

    The job is very simple and most of the time I'm outside instead being inside a warehouse

    Worst thing

    The pay and also the unpaid breaks

    4.5

    Ocado Employee, May 2023

  • Best thing

    Flexibility and getting paid for the hours you haven't worked.

    Worst thing

    The micromanagement and how you get shamed about really petty things like delivering late or yawning in the van.

    4.6

    Ocado Marshall, April 2023

  • Best thing

    It's reliable to know in advance all your work shift patterns. Some management is really helpful depending on which warehouse site you work at.

    Worst thing

    Had too much overtime hours during beginning of COVID 19. Now there is barely any work hours available, not reliable for career growth but easy job to get used to

    7.1

    Ocado Warehouse operative, April 2023

  • Best thing

    The people I work with

    Worst thing

    So unorganised

    4.5

    Ocado Personal shopper, March 2023

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  • Best thing

    Free bus only at Purfleet station to the warehouse

    Worst thing

    Poor rate per hour especially when other logistics company pay higher for night shift

    2.6

    Ocado Personal shopper, March 2023

  • Best thing

    Just being paid

    Worst thing

    Antisocial hours, no breaks, no toilet or food, stressful environments with no assistance, no rear visibility in the van, silly route planning IE immensely long and poorly thought out. No flexibility, I'm underpaid by £1150 approx, no say on the rota, easily blamed for damage you don't cause to the van, the van interiors are NOT CLEANED they're disgusting, Injury causing, the marshaling takes ages IE 20mins to 1hr in some cases. No pay for petrol money if you have a long commute. Site covers are inexcusable

    2.8

    Ocado Delivery driver, February 2023

  • Best thing

    It's job and knock

    Worst thing

    Being behind on the route
    Pay could be a bit more

    9.0

    Ocado Employee, February 2023

  • Best thing

    Hours, managers and rota flexibility

    Worst thing

    Distance you travel sometimes and small villages

    9.8

    Ocado CSTM, February 2023

  • Best thing

    Easy job. Vans loaded just jump in and drive.

    Worst thing

    Route planning.

    9.1

    Ocado CSTM, January 2023

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  • Best thing

    Flexibility of shifts and pay

    Worst thing

    Working hours 4:45am start

    8.2

    Ocado Personal shopper, January 2023

  • Best thing

    Everyone is really friendly and always willing to help or to chat.

    Worst thing

    Not enough documentation on certain topics although we are working on it.

    9.0

    Ocado Employee, January 2023

  • Best thing

    A bit of freedom

    Worst thing

    Crap drops- managers don’t care where you have to deliver to

    6.4

    Ocado Delivery driver, January 2023

  • Best thing

    Free food and drink, flexible hours

    Worst thing

    The DRAMA, rude managers, useless HR

    5.5

    Ocado Front of house, January 2023

  • Best thing

    Easy and very independent working.

    Worst thing

    My mental health is severely affected.

    8.0

    Ocado Personal shopper, January 2023

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  • Best thing

    Can often finish early and still get paid. The amazing benefits we can opt in for amazing discounted prices and much more

    Worst thing

    Sometimes overloaded with the amount of deliveries to do in one shift and despite being able to cancel a delivery if needed you’re pressured into going back to do that delivery by managers and delaying the rest of your deliveries

    9.8

    Ocado Employee, December 2022

  • Best thing

    The views of some places I drive to, and meeting people everyday, plus I love driving so

    Worst thing

    Some of the locations like city centers can be a ball ache but it is what it is

    9.8

    Ocado Delivery driver, December 2022

  • Worst thing

    Long hours,low pay, physical work

    8.2

    Ocado Personal shopper, December 2022

  • Best thing

    Lots of benefits, and everyone who works here is friendly. The work can be challenging but not too stressful

    Worst thing

    Can't take sick days without being "under review". Quite strict on ways you're expected to behave sometimes

    7.3

    Ocado Customer service advisor, December 2022

  • Best thing

    Driving different places

    Worst thing

    Some shifts are hard

    9.8

    Ocado Delivery driver, November 2022

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  • Best thing

    Riding cargo-bikes are fun, and time passes quick when you're enjoying it.

    Worst thing

    Carrying heavy loads into flats, especially in buildings with no lift or lift out of service.

    9.4

    Ocado Employee, November 2022

  • Best thing

    The people

    Worst thing

    To much to do and getting repect

    4.2

    Ocado Employee, September 2022

  • Best thing

    Easy work, pay is ok could be better

    Worst thing

    Given to many drops in one shift sometimes and not enough time to do it, sometimes gets that bad where you can’t even fit a break in

    9.6

    Ocado CSTM, September 2022

  • Best thing

    Flexibility

    Worst thing

    Workload is sometimes tough

    10

    Ocado Delivery driver, September 2022

  • Best thing

    Coming back early and still getting a full days pay.

    Worst thing

    Overload you with the amount of deliveries you need to do.
    Takes useful features away from us making our days harder and longer but the pay doesn't get increased for these changes like bagless frozen items mixed with other items from different deliveries.

    6.4

    Ocado CSTM, September 2022