Ocado

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Ocado is a retailer. They sell food, including M&S food products, and operate exclusively online.

ocado.com

Ocado job reviews

Showing 127 reviews

  • Best thing

    Easy job
    Good people

    Worst thing

    Long hours
    Low pay

    9.1

    Ocado Picker, September 2022

  • Best thing

    There are some good routes.
    You get 15% off and free delivery between certain days. If you manage to finish early you still get paid for the full shift.
    Clock in and out service.

    Worst thing

    General public impatient with waiting 5 mins when there’s no parking on a street.
    If you run late sometimes customers take it out on the driver when it’s out of our control.
    Too many drops are squished into a route and they don’t care about drivers safety just making money.

    3.4

    Ocado Employee, September 2022

  • Best thing

    Easy, treated well

    Worst thing

    sometimes can get awkward orders and poor parking outside them

    10

    Ocado Employee, August 2022

  • Best thing

    Sometimes you get to finish early but they’re trying to get rid of that.

    Some customers are so lovely and some tip.

    Worst thing

    Delivering to flats with no lifts, trying to park in difficult areas then fear of getting a parking fine.

    On hot days, some of the vans don’t have any Air Con.

    7.6

    Ocado Employee, August 2022

  • Best thing

    Tips and driving to new places.

    Worst thing

    Stressful if running late behind, delivering to flats with no lifts

    8.5

    Ocado CSTM, August 2022

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  • Best thing

    Finishing early and getting paid

    Worst thing

    Stupid planning routes and not being able to book holiday for when you want it

    7.3

    Ocado CSTM, July 2022

  • Best thing

    i dont have to work saturdays

    Worst thing

    long hours. no sick pay, no career progression

    3.0

    Ocado Delivery driver, July 2022

  • Best thing

    Being on the road, not bothered by managers etc

    Worst thing

    Being late

    9.4

    Ocado CSTM, July 2022

  • Best thing

    Really good people to work with and feel like you’re in the team

    Worst thing

    Can be treated unappreciated and give you unnecessary tasks

    6.4

    Ocado Employee, July 2022

  • Best thing

    I like the different things that happen day to day

    Worst thing

    Too much work. Senior managers don't understand the workload.

    3.5

    Ocado Team manager, July 2022

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  • Best thing

    Customers are nice, no two days are the same.

    Worst thing

    Too many deliveries, overloading. Not enough time to complete each deliveries you end up being late

    8.6

    Ocado Delivery driver, July 2022

  • Best thing

    Paid to leave early.

    Worst thing

    Traffic.

    10

    Ocado Delivery driver, July 2022

  • Best thing

    The people I work with

    Worst thing

    The canteen, the hours and the pay

    7.0

    Ocado Personal shopper, July 2022

  • Best thing

    The People in the contact centre are amazing, decent progression and discounted items in the vendors

    Worst thing

    Sometimes there can be a lack of communication, other advisors who do not do their work and the RRA

    9.0

    Ocado Customer advisor, June 2022

  • Best thing

    The people and company it self

    Worst thing

    The money

    8.4

    Ocado Personal shopper, May 2022

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  • Best thing

    The days you don't work

    Worst thing

    The vehicle has no cameras or sensors, the sat nav is abysmal, 10 hour shifts

    3.7

    Ocado CSTM, March 2022

  • Best thing

    Seeing people, looking forward to home time

    Worst thing

    Operations managers set crazy targets when we have few people on shift. Booking holiday is on their terms rather than when you want to take it. No leadership, no organisation, just told to get on with whatever they tell you to do

    6.4

    Ocado Warehouse operative, February 2022

  • Best thing

    Friendly people

    Worst thing

    Not enough time for deliveries

    9.0

    Ocado Delivery driver, February 2022

  • Best thing

    Jobs simple and hours can be good.
    Depending on where you’re delivering work can be easy.

    Worst thing

    Not given enough time to deliver, sometimes especially with heavy loads.
    Bad parking and traffic will make your job a nightmare.

    8.0

    Ocado CSTM, February 2022

  • Best thing

    Near home

    Worst thing

    What they say they don't do

    2.4

    Ocado Warehouse operative, December 2021

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  • Best thing

    Nice coworkers

    Worst thing

    Lazy & incompetent managers. Failure to follow procedures. Badly maintained equipment.

    1.8

    Ocado CSTM, September 2021

  • Best thing

    Easy enough...time planning is good

    Worst thing

    Traffic

    9.7

    Ocado CSTM, September 2021

  • Best thing

    Freedom to make my own decisions

    Worst thing

    Some of the people i don't get on with

    6.1

    Ocado Engineer, August 2021

  • Best thing

    People I work with

    Worst thing

    Short staff

    9.8

    Ocado Employee, August 2021

  • Best thing

    None, if you need a job you can get it easily, the job is easy.

    Worst thing

    Horrible management, horrible hygiene standards, regularly break fairness rules, bully people

    5.5

    Ocado Personal shopper, July 2021

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  • Best thing

    Meeting all kinds of people

    Worst thing

    No weekend off and hundred of miles a day

    4.6

    Ocado CSTM, July 2021

  • Best thing

    Working on my own

    Worst thing

    The rotas

    5.0

    Ocado Delivery driver, July 2021

  • Best thing

    Working on my own, never driving in same area, weekly pay,

    Worst thing

    Running late through warehouse issues, occasional rude customer. Lack of trust from employer/ job security.

    6.0

    Ocado CSTM, June 2021

  • Best thing

    Work on my own outdoors

    Worst thing

    Running late

    10

    Ocado CSTM, June 2021

  • Best thing

    It’s easy and laid back

    Worst thing

    Lack of toilets when you’re out on the road

    9.8

    Ocado CSTM, June 2021

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  • Best thing

    Long distance driving if your lucky to get them
    Can take a brake at anytime if there’s an Opertinity to

    Worst thing

    Expect a lot of heavy bags up high level of stairs on 70% of you drops customers know they don’t want to carry litres after kg of rice bags and oil and water bottles does not matter how high the stairs are and how much you carry you still have to do it even summer is a killer the hot air in a warm room with choke your lungs out

    The company will always try to find a way to penalise you to cover there backs

    there training will never show you how to navigate stairs safety and health and safety is a grey area with them because there argument is to make sure you use common sense with health and safety and things will be your fault because they will try to loop hole you with words even if they are to blame

    3.7

    Ocado CSTM, May 2021

  • Best thing

    Start times

    Worst thing

    Too many weekends

    8.0

    Ocado LGV driver, April 2021

  • Best thing

    Finishing early but still paid
    Nice views

    Worst thing

    Working unsociable hours

    9.2

    Ocado Delivery driver, April 2021

  • Best thing

    Regular overtime easy to change shifts and book hols

    Worst thing

    Early starts and long days

    9.1

    Ocado HGV driver, April 2021

  • Best thing

    Is eazy job

    Worst thing

    Is colld

    9.2

    Ocado Order picker, April 2021

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  • Best thing

    The driving. Seeing the scenery.

    Worst thing

    Worry when starting, if theirs a complaint waiting, worry when returning and sugni g the van back in, incase you missed damage when you left or you didn't see somone damaging the van or the bollard lamp post sign, and your blamed for it.

    7.5

    Ocado CSTM, April 2021

  • Best thing

    Easy job decent money

    Worst thing

    Things take forever to get done

    7.5

    Ocado LGV driver, April 2021

  • Best thing

    Work hours,shares in company,company discount,cheap cofee,canteen for a hot meal,grocery aid,

    Worst thing

    Sometimes delivering to locations with no lift and heavy load alone,not able to get more hours to get more pay,

    9.4

    Ocado CSTM, March 2021

  • Best thing

    Clock in clock out and get on with my role and am trusted to do my job

    Worst thing

    The hours 1 week 60 hrs then next week 48 hrs and our departmentment make the rules up as they go along

    6.4

    Ocado Personal shopper, March 2021

  • Best thing

    Job and lot - you basically get to go home as soon as your route is finished and still paid till the end of your shift, this is most nights very rarely if you are back too early they may ask you to go back out to help someone or to stay a bit longer incase there is something they need a spare driver for but this is extremly rare and 99% of the time you get to go as soon as you give them the van back.
    Variety of places - different areas, towns cities and countryside, routes are random so no two days are exactly the same.
    Vans are all loaded for you and the route is pre planned, you just proceed through the drops logically and accordingly as long as it is not necessary to change them around for major reasons - such as being very far behind or problems on route but again this is a rarity to have to do this.
    Managers are always fair and helpful if you need a hand with anything whilst out on route.
    Lots of driving if you like a driving job.

    Worst thing

    The weight of the shopping can sometimes be a bit over the top.
    Timings aren't always accurate even when there is no traffic they can still be short - in reference to journey times.
    The delivery allowance times are sometimes again a bit little and means you lose time and risk falling behind because you are not given a great deal of time.
    Items sometimea damaged meaning you have to deal with things that take longer on drops last minute - again at risk of putting you behind.
    Packaging is sometimes to a poor standard meaning customers can and may get fustrated and agitated.
    Overall, I think the positives outweigh the negatives as you get early finishes more nights than not and the routes are normally ok and not too stressful. It swings in roundabouts.

    8.2

    Ocado CSTM - Delivery Driver, March 2021

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  • Best thing

    Often finish early but already laid to end of shift

    Worst thing

    Heavy shopping and flats with no lifts

    9.6

    Ocado Customer Service Team Member, March 2021

  • Best thing

    The training team

    Worst thing

    Working in despatch

    6.0

    Ocado Trainer, March 2021

  • Best thing

    Freedom to get on with your job

    Worst thing

    Late shifts

    9.8

    Ocado CSTM, March 2021

  • Best thing

    The other staff and coordinaters

    Worst thing

    Starting at 4.30am

    8.2

    Ocado Personal shopper, February 2021

  • Best thing

    An easy job. No stress.

    Worst thing

    Working in bad weather

    9.8

    Ocado CSTM, February 2021

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  • Best thing

    Everybody knows everybody Right from senior management to the cleaner. We will help each other and support each other

    10

    Ocado CSTM, February 2021

  • Best thing

    Good people that are just trying to earn a living

    Worst thing

    The way the company has allowed themself to believe that they are untouchable

    2.8

    Ocado CSTM, January 2021

  • Best thing

    Once out on the delivery route you are your own boss

    Worst thing

    Over-rigid procedure and protocol particularly in dealing with accidents and/or events

    7.8

    Ocado CSTM, January 2021

  • Best thing

    Not bad pay. Driving in Nice places.

    Worst thing

    Working in the winter

    9.6

    Ocado CSTM, January 2021

  • Best thing

    Easyish work, get in get out

    Worst thing

    The hours!!!!!!!!!!!!

    7.8

    Ocado Driver, January 2021