Ocado
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DismissOcado is a retailer. They sell food, including M&S food products, and operate exclusively online.
ocado.comOcado job reviews
Showing 127 reviews
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Best thing
Seeing different people and places
And all the big houses we get to go toWorst thing
Time between drop you feel rushed to get the jobs done
Not much customer service provided at the door as your there for 4 min or less depending delivery
Vans are always dirty where food is kept with black mold from improper cleaning and the vans break most of the time
You get a Disciplinary for not contacting customer for early delivery when your there 2 min early
Boxes are heavier putting stress on your back cuss there not in the right placeOcado CSTM, March 2024
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Best thing
Flexible, lovely team mates
Worst thing
Loud environment
Ocado Picker, March 2024
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Best thing
Driving, new places everyday
Worst thing
Customers
Ocado Employee, February 2024
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Best thing
On your own a lot of the time
Worst thing
Under paid to many drops not enough time to do the work
Ocado Driver, February 2024
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Best thing
Autonomy
Worst thing
Getting back to base
Ocado Delivery driver, February 2024
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Best thing
Good team work and working hours
Worst thing
Underpaid drivers and no flexibility for shifts
Ocado Delivery driver, January 2024
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Best thing
Finished early get paid
Worst thing
Costumer Complaint heavyweight not very well split the deliveries some managers way they treat people
Ocado Driver, January 2024
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Best thing
See different and meet different people
Worst thing
Repetitively driving
Ocado Team member, January 2024
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Best thing
Progressing my career as a driver and becoming more confident speaking to people 1to1 and I get paid breaks on the road sometimes depends what happens on the road.very easy to book overtime or swap shifts.
Worst thing
I feel like this job should pay more for what work we do. For example some people will get Central London Routes all month and that’s not fair pay I think compared to people who do local work.i speak from experience, but I feel like a pay rise £1+ is due.
Ocado CSTM, January 2024
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Best thing
Good breakfast
Easy to get holidaysWorst thing
Long hours
Stressful
Managers and Coordinators are horribleOcado Warehouse operative, January 2024
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Best thing
Every single shift bring new situations that I have to handle it
Worst thing
Management treat the employees like an enemies not like partners
Ocado Employee, December 2023
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Best thing
Regular breaks, and discounted food at the canteen.
Worst thing
The unnecessary focus on targets.
Ocado Personal shopper, November 2023
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Best thing
Own boss
Get the job and the managers there if need them and finish early get paid to the end and if late get over time 🕰️Worst thing
Parking heavy loads
Ocado Driver, October 2023
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Best thing
The staff was amazing and just I felt safe than my other jobs
Worst thing
Nothing
Ocado Warehouse operative, October 2023
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Best thing
Nice environment and great people
Worst thing
None I can think of at the moment
Ocado Warehouse operative, October 2023
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Best thing
Work life balance
Worst thing
Some days are very long
Ocado HGV class 1 driver, September 2023
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Best thing
There isn’t one good thing I could say about Ocado. The whole work place is run badly from top to bottom.
Worst thing
No one cares about you at Ocado I once complained about health and safety to a manager and his reply was I don’t care if anyone gets hurt.
Ocado Warehouse operative, September 2023
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Best thing
Get to finish early some days
Worst thing
Having a route where it’s suppose to be 2 people
Ocado CSTM, September 2023
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Best thing
Simple enjoyment of meeting customers
Good pay
Good communicationWorst thing
Start times older vans
Ocado Employee, September 2023
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Best thing
Going home early and being paid until the end of the shift.
Worst thing
Unheard by management.
Management are unfair with the disciplinary action they take against different employees.Ocado Employee, July 2023
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Best thing
Can leave early when finished
Worst thing
Weight. Almost two of lifting per shift
Ocado Delivery driver, July 2023
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Best thing
The team. The job as a whole has become understaffed underpaid over the last year
Worst thing
The place has been cutting corners that long that its become quite a dangerous place if you don't have eyes in the back of your head. From vans being deathtraps to the warehouse being ill serviced not cleaned and things needing tlc repair ect.
Ocado Employee, July 2023
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Best thing
Work on your own. Book your own holiday. Early leave if requested.
Worst thing
Unrealistic targets to reach. Other people around you can be hazards if they aren't watching what they're doing. Managers are useless.
Ocado Personal shopper, June 2023
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Best thing
Being away from management
Worst thing
Delivering in traffic
Ocado Delivery driver, June 2023
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Best thing
The benefits of working at Ocado
Worst thing
They don’t supply us with uniform
Ocado Personal shopper, June 2023
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Best thing
The people
Worst thing
Pay, stress from management and workload
Ocado Supervisor, June 2023
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Best thing
The job is very simple and most of the time I'm outside instead being inside a warehouse
Worst thing
The pay and also the unpaid breaks
Ocado Employee, May 2023
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Best thing
Flexibility and getting paid for the hours you haven't worked.
Worst thing
The micromanagement and how you get shamed about really petty things like delivering late or yawning in the van.
Ocado Marshall, April 2023
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Best thing
It's reliable to know in advance all your work shift patterns. Some management is really helpful depending on which warehouse site you work at.
Worst thing
Had too much overtime hours during beginning of COVID 19. Now there is barely any work hours available, not reliable for career growth but easy job to get used to
Ocado Warehouse operative, April 2023
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Best thing
The people I work with
Worst thing
So unorganised
Ocado Personal shopper, March 2023
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Best thing
Free bus only at Purfleet station to the warehouse
Worst thing
Poor rate per hour especially when other logistics company pay higher for night shift
Ocado Personal shopper, March 2023
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Best thing
Just being paid
Worst thing
Antisocial hours, no breaks, no toilet or food, stressful environments with no assistance, no rear visibility in the van, silly route planning IE immensely long and poorly thought out. No flexibility, I'm underpaid by £1150 approx, no say on the rota, easily blamed for damage you don't cause to the van, the van interiors are NOT CLEANED they're disgusting, Injury causing, the marshaling takes ages IE 20mins to 1hr in some cases. No pay for petrol money if you have a long commute. Site covers are inexcusable
Ocado Delivery driver, February 2023
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Best thing
It's job and knock
Worst thing
Being behind on the route
Pay could be a bit moreOcado Employee, February 2023
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Best thing
Hours, managers and rota flexibility
Worst thing
Distance you travel sometimes and small villages
Ocado CSTM, February 2023
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Best thing
Easy job. Vans loaded just jump in and drive.
Worst thing
Route planning.
Ocado CSTM, January 2023
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Best thing
Flexibility of shifts and pay
Worst thing
Working hours 4:45am start
Ocado Personal shopper, January 2023
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Best thing
Everyone is really friendly and always willing to help or to chat.
Worst thing
Not enough documentation on certain topics although we are working on it.
Ocado Employee, January 2023
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Best thing
A bit of freedom
Worst thing
Crap drops- managers don’t care where you have to deliver to
Ocado Delivery driver, January 2023
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Best thing
Free food and drink, flexible hours
Worst thing
The DRAMA, rude managers, useless HR
Ocado Front of house, January 2023
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Best thing
Easy and very independent working.
Worst thing
My mental health is severely affected.
Ocado Personal shopper, January 2023
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Best thing
Can often finish early and still get paid. The amazing benefits we can opt in for amazing discounted prices and much more
Worst thing
Sometimes overloaded with the amount of deliveries to do in one shift and despite being able to cancel a delivery if needed you’re pressured into going back to do that delivery by managers and delaying the rest of your deliveries
Ocado Employee, December 2022
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Best thing
The views of some places I drive to, and meeting people everyday, plus I love driving so
Worst thing
Some of the locations like city centers can be a ball ache but it is what it is
Ocado Delivery driver, December 2022
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Worst thing
Long hours,low pay, physical work
Ocado Personal shopper, December 2022
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Best thing
Lots of benefits, and everyone who works here is friendly. The work can be challenging but not too stressful
Worst thing
Can't take sick days without being "under review". Quite strict on ways you're expected to behave sometimes
Ocado Customer service advisor, December 2022
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Best thing
Driving different places
Worst thing
Some shifts are hard
Ocado Delivery driver, November 2022
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Best thing
Riding cargo-bikes are fun, and time passes quick when you're enjoying it.
Worst thing
Carrying heavy loads into flats, especially in buildings with no lift or lift out of service.
Ocado Employee, November 2022
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Best thing
The people
Worst thing
To much to do and getting repect
Ocado Employee, September 2022
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Best thing
Easy work, pay is ok could be better
Worst thing
Given to many drops in one shift sometimes and not enough time to do it, sometimes gets that bad where you can’t even fit a break in
Ocado CSTM, September 2022
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Best thing
Flexibility
Worst thing
Workload is sometimes tough
Ocado Delivery driver, September 2022
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Best thing
Coming back early and still getting a full days pay.
Worst thing
Overload you with the amount of deliveries you need to do.
Takes useful features away from us making our days harder and longer but the pay doesn't get increased for these changes like bagless frozen items mixed with other items from different deliveries.Ocado CSTM, September 2022