NSL
Why does NSL get a rating of 6.0?
25 employees at NSL told us the following about their jobs.
25 employees told us the worst thing about this employer…
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Head office doesn’t understand the frontline
Do people think NSL head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
0% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they workBased on information from 21 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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No career progression
Are people given support to progress at NSL?
People aren’t given support to progress here
How we know this
In the last year, 17% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 23 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at NSL?
People don’t get 4 weeks notice of when they’re working
How we know this
- 21% report getting one week notice or less
- 21% report getting two weeks notice
- 4% report getting three weeks notice
- 13% report getting four weeks notice or more
- 42% report having a fixed rota
Based on information from 24 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Uninformed about head office
Do workers feel well informed about how NSL is doing?
People don’t feel well informed about how the company is doing
How we know this
14% of people feel that they are kept well informed about how the company is doing as a wholeBased on information from 22 job reviews
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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Hard to choose shifts
Do NSL workers get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work
How we know this
46% report that their manager gives them enough choice over which shifts they workBased on information from 24 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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People feel stressed
Is it stressful to work at NSL?
Most people feel stressed here
How we know this
61% of people say they often feel stressed at workBased on information from 23 job reviews
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
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Not good for parents
Is working at NSL good if you have caring responsibilities?
Most people say this is a bad place to work if you care for a child or other relative
How we know this
33% of people who care for a child or other relative report this is a good place to workBased on information from 6 job reviews
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
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Breaks aren’t paid
Do workers at NSL get paid breaks?
Not always. Most people don’t get paid breaks
How we know this
29% of people say they get paid breaksBased on information from 24 job reviews
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
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People don’t recommend their team
Do people at NSL recommend working with their team?
Only some people recommend working with their team
How we know this
36% of people report that they would recommend working with their immediate team to a friendBased on information from 25 job reviews
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Unsafe workplace
Do people think NSL is a safe place to work?
Most people think their workplace is unsafe
How we know this
47% of people report that their workplace is safeBased on information from 19 job reviews
Why this matters
No-one should be worried about their safety at work.
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People don’t get sick pay
Does NSL pay sick pay?
Not always. Most people don’t get proper sick pay
How we know this
41% of people say they would get paid if they were sick but scheduled to workBased on information from 22 job reviews
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
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Easy to change shifts
How easy is it for NSL workers to change shifts?
Most people find it easy to change shifts
How we know this
69% of people report that it’s easy to change shifts if they need toBased on information from 16 job reviews
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
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Easy to take sick leave
How easy is it to take sick leave at NSL?
Most people find it easy to take sick leave
How we know this
70% of people report that it’s easy to take time off if they are sickBased on information from 23 job reviews
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Enough training
Do people get enough training when they start at NSL?
Most people get enough training when they start
How we know this
72% of people report they got enough training when they started working hereBased on information from 25 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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No short notice shift changes
Do NSL managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice
How we know this
26% of people say their manager changes their shifts at the last minuteBased on information from 23 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People are paid enough to live on
Does NSL pay enough to live on?
Most people are paid enough to live on
How we know this
54% of people say they are paid at or above the Real Living Wage for where they liveBased on information from 24 job reviews
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.
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Managers are respectful
Do people at NSL feel treated by respect by their managers?
Most people feel treated with respect by their managers
How we know this
52% of people say they’re treated with respect by their managersBased on information from 21 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
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Easy to book holiday
How easy is it to book a holiday at NSL?
People find it easy to book holidays
How we know this
88% of people report it’s easy to book holidaysBased on information from 24 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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People get proper breaks
Do people at NSL get proper breaks?
People get proper breaks
How we know this
84% of people report that they get to take proper breaksBased on information from 25 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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No unpaid extra work
Do workers at NSL do extra work that they don't get paid for?
No. People don’t do unpaid extra work
How we know this
20% of people report that they do extra work that they don’t get paid forBased on information from 25 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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People don’t worry about getting enough hours
Do workers at NSL worry about hours?
People don’t worry about getting enough hours
How we know this
12% of people report they worry about getting enough hoursBased on information from 17 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
About
NSL is a government and private sector service provider. Services include passenger transport and CCTV.
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Join BreakroomNSL job reviews
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Best thing
Being outside
Worst thing
Knowing more about the job than the managers
Civil enforcement officer, March 2021
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Best thing
Flexible working days
Worst thing
No support for the stuff
Employee, May 2021
Handy to know
How much notice do people get of their shifts?
Based on 24 employees
What contracts are people on?
Based on 17 employees
How are people paid?
Based on 25 employees
Thinking of working at NSL?
Join Breakroom to unlock insights about NSL and thousands of other employers.
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