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DismissThe NHS is the UK’s publicly funded medical and healthcare provider.
nhs.ukWhat's the average pay for a call handler at the NHS?
The average pay for a call handler at the NHS is between £9.50 and £12.02 per hour.
The top paying employers for call and contact centre staff are Legal & General, Royal Mail and Barclays.
Last updated 3 February 2024
What is the Real Living Wage?
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
Location | Real Living Wage |
---|---|
London | £13.15 |
Rest of the UK | £12.00 |
What is the legal minimum wage?
The minimum wage is the legal minimum you must be paid per hour.
Age group | Legal minimum wage |
---|---|
23 or older | £10.42 |
21-22 | £10.18 |
18-20 | £7.49 |
Under 18 | £5.28 |
Apprentices | £5.28 |
More about pay at the NHS
Who pays call and contact centre staff the most?
- Legal & General Pay £21.6k-29.2k per year
- Royal Mail Pay £13.17-15.61 per hour
- Barclays Pay £23.3k-30.8k per year
- StepChange Debt Charity Pay £20.9k-25.9k per year
- SSE Pay £18.4k-29.3k per year
- HSBC Pay £17.7k-27.3k per year
- Natwest Pay £19.9k-28.6k per year
- Starling Bank Pay £11.61-15.27 per hour
- Lloyds Bank Pay £16.5k-27.0k per year
- E.ON Pay £20.1k-26.2k per year
What are call and contact centre staff saying about pay at the NHS?
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Best thing
Get to work with mates and help poeple
Worst thing
Hours
Don’t get paid enough for the amount of stress
Have to pay monthly for parking which is expensiveNHS Health care assistant, February 2024
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Best thing
Extra pay at weekends
Worst thing
High stress environment, no respect and low pay
NHS Healthcare assistant, September 2023
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Best thing
That I get a pay check at the end of the month
Worst thing
The general feeling and morale at the work place
NHS Porter, August 2023
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Best thing
the money, if payroll decide to pay you correctly (& if you can get ahold of them)
Worst thing
the staff, the managers that don’t even say hi/goodbye back to you when you arrive/leave, the nurses/doctors/etc that look down on you, or focus on what you’re doing rather than doing their own jobs & occasionally ask you to work more than you’re paid to do, payroll underpaying you occasionally, feeling under appreciated, not being heard by anyone there or given genuine sympathy when you’re having a hard time, I could go on…
NHS Domestic cleaner, August 2023
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Best thing
Patients and feeling you are the only human those people see sometimes as they are lonely and left from families
Worst thing
Understaffed and then you are forced to work impossible tasks, like finish 20 units a day,each unit is 15 min, which is already 5-6h work without the transfer to each patient. Unpayed break is considered normally to work 1h for free,if you want to put it in overtime the menagment gets angry but they know it's illegal. You can't, by any physical law finish your sift and not having loads of paper work which is like payed overtime,but overtime in NHS means not the choice,it is only possible way to finish daily tasks.
NHS Healthcare assistant, August 2023