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Call and contact centre staff

NHS Wales

6.5

Not currently hiring

What do people say about working as a call and contact centre staff at NHS Wales?

  • Best thing

    Safe
    Good pay
    Local

    Worst thing

    Desk job
    Very unsociable
    Quite isolated

    8.9

    NHS Wales Employee, March 2021

What do other people say about working at NHS Wales?

  • Best thing

    Supporting less fortunate

    Worst thing

    Sometimes feeling worthless

    9.5

    NHS Wales Employee, March 2022

  • Best thing

    Working with a fantastic team, sick pay , my department are great if I have child care issues

    Worst thing

    Expected to work 15/16 hour shifts if needed. Might be moved to a different hospital if needed. Communication is terrible through the trust.

    4.3

    NHS Wales Employee, March 2022

  • Best thing

    Choosing my own hours, helping others

    9.0

    NHS Wales Employee, March 2022

  • Best thing

    the patients they rock
    my coolleagues (yes i have spelt it cool as thats what they are

    2.1

    NHS Wales Employee, February 2022

  • Best thing

    The hcsw team

    Worst thing

    Lack of management acknowledgement

    8.9

    NHS Wales Employee, February 2022

  • Best thing

    Hometime

    Worst thing

    Stress, over runs, low pay

    3.0

    NHS Wales Employee, February 2022

  • Best thing

    Meeting new people and colleagues

    Worst thing

    Under appreciation. Lack of communication and pettiness

    8.9

    NHS Wales Employee, February 2022

  • Best thing

    Working with patients

    Worst thing

    Short staffed. Lack of communication

    8.6

    NHS Wales Employee, February 2022

  • Best thing

    Hours,holidays, people

    Worst thing

    Sitting at hospitals

    10

    NHS Wales Employee, November 2021

  • Best thing

    Early shifts

    Worst thing

    Late shifts. No accountability from management.

    1.6

    NHS Wales Employee, November 2021

  • Best thing

    I enjoy caring for people

    Worst thing

    Pay

    6.0

    NHS Wales Employee, August 2021

  • Best thing

    The team members from domestic to the nurses

    Worst thing

    Having no respect from managers

    2.3

    NHS Wales Employee, July 2021

  • Best thing

    Used to love my job. But to much pressure, staff shortages, people leave and not replaced.

    Worst thing

    Change within NHS, to much paperwork that takes over patient care.

    2.6

    NHS Wales Employee, July 2021

  • Best thing

    Annual leave

    Worst thing

    Everything, its not what you know its who you know if you want to get any further in your career, no support from managers

    2.1

    NHS Wales Employee, June 2021

  • Best thing

    The people I work with and when I have helped a patient

    Worst thing

    Money

    8.4

    NHS Wales Employee, June 2021

  • Best thing

    Making customers happy

    Worst thing

    Stress, bit of bullying

    1.8

    NHS Wales Employee, June 2021

  • Best thing

    8 weeks holiday and pried in my work ......

    Worst thing

    Been invaluable to a lot of uther staff.... !..

    8.0

    NHS Wales Employee, June 2021

  • Best thing

    Helping those who need it and seeing them either get well or move on to some where they are happy

    Worst thing

    Seeing patients deteriorate from their illness or dye.

    9.8

    NHS Wales Employee, May 2021

  • Best thing

    Good team work

    Worst thing

    Not enough time with patients

    5.5

    NHS Wales Employee, May 2021

  • Worst thing

    overworked and stressed nearly every shift

    3.7

    NHS Wales Employee, May 2021

  • Best thing

    Hours I work

    Worst thing

    Boring and you get looked down on

    9.9

    NHS Wales Employee, May 2021

  • Best thing

    The team I work with, the care we offer our patients being able to make a difference to someone’s day

    Worst thing

    Short staffing, unreasonable expectations of management on staffing levels, visitors

    2.4

    NHS Wales Employee, April 2021

  • Best thing

    Job satisfaction and helping people

    Worst thing

    Stress

    5.5

    NHS Wales Employee, April 2021

  • Best thing

    Work with a lovely group of midwives. Its a very rewarding job when I feel I've been able to care for someone as they deserve.

    Worst thing

    Management. Too quick to criticise...no communication with with workers on shop floor.

    3.0

    NHS Wales Employee, April 2021

  • Best thing

    Security

    Worst thing

    Boredom unsociable long hours

    8.0

    NHS Wales Employee, April 2021

  • Best thing

    It's a vocational, in your heart and your blood

    Worst thing

    Lack of staff
    No understanding from the hierarchy
    Poor pay
    Your just a number
    Progressing is hard. They don't support progression or home grow staff to train and stay.

    2.8

    NHS Wales Employee, April 2021

  • Best thing

    The subject matter and the team

    7.6

    NHS Wales Employee, April 2021

  • Best thing

    My colleagues

    Worst thing

    Challenging behaviour of managers
    Everything takes so long to achieve

    5.0

    NHS Wales Employee, April 2021

  • Best thing

    Meeting people and making sure our hospital is clean and spotless

    9.5

    NHS Wales Employee, April 2021

  • Best thing

    Taking care of people

    Worst thing

    Stress and politics ,understaffed

    7.3

    NHS Wales Employee, April 2021

  • Worst thing

    Too much driving to different areas

    8.7

    NHS Wales Employee, April 2021

  • Best thing

    It’s all about a service for the patient in helping them making a smooth and caring passage through the system in what can be a difficult and stressful for them.

    9.5

    NHS Wales Employee, April 2021

  • Best thing

    Job security
    Helping people

    Worst thing

    Disrespect from other professionals

    7.7

    NHS Wales Employee, April 2021

  • Best thing

    The team. So much support is available and the department encourages openess and honesty without fear of judgement.

    Worst thing

    It can be very emotionally draining at times depending on the caseload.

    9.8

    NHS Wales Employee, April 2021

  • Best thing

    Helping new parents

    Worst thing

    Poor management

    1.4

    NHS Wales Employee, April 2021

  • Best thing

    I look after people in nhs setting

    8.2

    NHS Wales Employee, April 2021

  • Best thing

    Working with some great work colleagues and having time for patient care

    8.6

    NHS Wales Employee, April 2021

  • Best thing

    The staff and patients

    Worst thing

    The management

    7.7

    NHS Wales Employee, April 2021

  • Best thing

    I enjoy the actual job

    Worst thing

    Long shifts and not even deemed worthy of a paid break. Feel very undervalued by the employer.

    2.6

    NHS Wales Employee, April 2021

  • Best thing

    Patient interactions, job is relatively easy

    Worst thing

    Unsafe and improper practices, occasional lack of ward staff, management and supervisors that don't care, shifts not always booked in, wages are not always payed correctly, uncertainty about the security of my job

    6.0

    NHS Wales Employee, April 2021

  • Best thing

    Supporting children
    Helping others
    Learning new thinks and skills

    9.9

    NHS Wales Employee, March 2021

  • Best thing

    My colleagues and the surgeons/speciality I work with

    Worst thing

    No progression, workload/expectations is sometimes unrealistic

    7.8

    NHS Wales Employee, March 2021

  • Best thing

    Love my patients and looking after people

    Worst thing

    Money is poor

    8.3

    NHS Wales Employee, March 2021

  • Best thing

    Helping others.

    Worst thing

    Constantly trying to juggle workload.

    7.8

    NHS Wales GP receptionist, March 2021

  • Best thing

    Caring for patients

    Worst thing

    NHS beurocracy red tape and managers who do not come from a medical, nursing or an associated therapy background

    6.0

    NHS Wales Employee, March 2021

  • Best thing

    Fair pay and good T&Cs
    respectful team

    Worst thing

    Often work alone.
    increasingly busy days and patient acuity
    I often work through breaks to ensure workload is addressed

    9.2

    NHS Wales ANP, March 2021

  • Best thing

    Good learning and autonomy. Opportunities for teaching.

    8.2

    NHS Wales Employee, March 2021

  • Best thing

    Team.

    Worst thing

    Lack of respect, threat of violence, persistent cuts.

    6.0

    NHS Wales Employee, March 2021

  • Best thing

    No patient contact
    Nice staff in my office

    Worst thing

    Workload
    Would like more hours

    9.5

    NHS Wales Admin assistant, March 2021

  • Best thing

    Patient contact

    Worst thing

    Type of illness patients hsve

    7.6

    NHS Wales Medical secretary, March 2021