NHS Shared Business Services
NHS Shared Business Services is a joint venture company in the United Kingdom between the Department of Health and the French IT services company Sopra Steria. It provides back office services such as accounting, procurement, payroll and managed IT to NHS organisations.
sbs.nhs.ukRating based on 38 employees who took the Breakroom Quiz
About jobs at NHS Shared Business Services
Pay
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Good
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Most people are paid a living wage
Do NHS Shared Business Services pay a living wage?
Most people are paid a living wage.
How we know this
80% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 10 people who took the Breakroom Quiz between October 2024 and August 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ13.45 per hour, and ÂŁ14.80 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do NHS Shared Business Services pay market rates?
Only some people are paid above average for their job.
How we know this
53% of people are paid below average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at NHS Shared Business Services get paid breaks?
No. Most people don’t get paid breaks.
How we know this
76% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between March 2024 and March 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do NHS Shared Business Services pay sick pay?
Yes. Most people get proper sick pay.
How we know this
75% of people say they would get paid if they were sick but scheduled to work.Based on data from 20 people who took the Breakroom Quiz between March 2024 and March 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
At a minimum, everyone is entitled to Statutory Sick Pay (SSP) from the government. See Citizens Advice for more details.
Good
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The job rarely spills into unpaid time
Do jobs at NHS Shared Business Services spill into time workers aren’t paid for?
Rarely. The job doesn’t usually spill into unpaid time.
How we know this
20% of people report that their job takes up time that they don’t get paid for.Based on data from 10 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at NHS Shared Business Services?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 33% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 17% of people with changing schedules report getting three weeks notice.
- 50% of people with changing schedules report getting four weeks notice or more.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and August 2026.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at NHS Shared Business Services worry about hours?
Most people don’t worry about getting enough hours.
How we know this
88% of people report they don’t worry about getting enough hours.Based on data from 8 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do NHS Shared Business Services workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
63% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 8 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for NHS Shared Business Services workers to change shifts?
Most people find it hard to change shifts.
How we know this
71% of people report that it’s hard to change shifts if they need to.Based on data from 7 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at NHS Shared Business Services?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 15 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do NHS Shared Business Services managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
56% of people say their manager changes their shifts at the last minute.Based on data from 9 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at NHS Shared Business Services?
Some people find it hard to take sick leave.
How we know this
45% of people report that it’s hard to take time off if they are sick.Based on data from 11 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working at NHS Shared Business Services good if you’re a parent or carer?
Most parents and carers say this is a good place to work.
How we know this
100% of people who care for a child or other relative report this is a good place to work.Based on data from 8 people who took the Breakroom Quiz between August 2023 and March 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at NHS Shared Business Services feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
42% of people say they’re not treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at NHS Shared Business Services get proper breaks?
Some people don’t get proper breaks.
How we know this
43% of people report that they don’t get to take proper breaks.Based on data from 14 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at NHS Shared Business Services?
Most people feel stressed here.
How we know this
85% of people say they often feel stressed at work.Based on data from 13 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at NHS Shared Business Services enjoy their jobs?
Only some people enjoy their job.
How we know this
55% of people report they don’t enjoy their job.Based on data from 11 people who took the Breakroom Quiz between October 2024 and August 2026.
Needs improving
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Most people don’t recommend their team
Do people at NHS Shared Business Services recommend working with their team?
Not many people recommend working with their team.
How we know this
80% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 15 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at NHS Shared Business Services?
Some people didn’t get enough training when they started.
How we know this
60% of people report they didn’t get enough training when they started working here.Based on data from 15 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at NHS Shared Business Services?
Most people aren’t given support to progress here.
How we know this
In the last year, 71% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 14 people who took the Breakroom Quiz between August 2024 and August 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think NHS Shared Business Services head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 18 people who took the Breakroom Quiz between March 2024 and March 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how NHS Shared Business Services is doing?
Only some people feel well informed about how the company is doing.
How we know this
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 15 people who took the Breakroom Quiz between April 2024 and March 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How NHS Shared Business Services ranks
NHS Shared Business Services ranks joint 142nd to work for out of NHS trusts.
- 133= York and Scarborough Teaching Hospitals NHS Foundation Trust
- 142= NHS Shared Business Services
- 142= Royal Cornwall Hospitals NHS Trust
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 14 August 2026.
NHS Shared Business Services job reviews
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Best thing
We provide all hospitals and doctor sugerys with stock. Everything accept drugs and medication.
Worst thing
Not enough of a clear career pathway in my current position.
Report this reviewDispatch supervisor at NHS Shared Business Services, August 2023
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Best thing
Don't work weekends
Worst thing
The pay
Lack of support
Management don't know their own job
Get spoken down to
Lack of team work
Monotonous workloadReport this reviewEmployee at NHS Shared Business Services, August 2022
Handy to know
Based on 15 NHS Shared Business Services employees
How much notice do people get of their shifts?
Based on 6 NHS Shared Business Services employees
What contracts are people on?
Based on 10 NHS Shared Business Services employees