Why does NHS get a rating of 6.2?

11,612 employees at NHS told us the following about their jobs.

11,612 employees told us the worst thing about this employer…

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Bad
  • People feel stressed

    Is it stressful to work at NHS?

    People feel stressed here

    How we know this

    77% of people say they often feel stressed at work

    Based on information from 10,952 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Head office doesn’t understand the frontline

    Do people think NHS head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    16% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 9,961 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    Do workers at NHS get paid breaks?

    No. People don’t get paid breaks

    How we know this

    16% of people say they get paid breaks

    Based on information from 11,059 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Not great
  • People don’t get proper breaks

    Do people at NHS get proper breaks?

    Most people don’t get proper breaks

    How we know this

    49% of people report that they get to take proper breaks

    Based on information from 10,712 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People are paid below market rates

    Does NHS pay market rates?

    Most people are not paid market rates

    How we know this

    46% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 9,473 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Not easy to change shifts

    How easy is it for NHS workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    48% of people report that it’s easy to change shifts if they need to

    Based on information from 6,195 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

Good
  • Well informed about head office

    Do workers feel well informed about how NHS is doing?

    Most people feel well informed about how the company is doing

    How we know this

    54% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 9,823 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • Easy to book holiday

    How easy is it to book a holiday at NHS?

    Most people find it easy to book holidays

    How we know this

    68% of people report it’s easy to book holidays

    Based on information from 10,441 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • No unpaid extra work

    Do workers at NHS do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    48% of people report that they do extra work that they don’t get paid for

    Based on information from 8,224 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Managers are respectful

    Do people at NHS feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    69% of people say they’re treated with respect by their managers

    Based on information from 9,648 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Opportunities to progress

    Are people given support to progress at NHS?

    Most people are given support to progress here

    How we know this

    In the last year, 51% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 10,174 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • 4+ weeks notice of shifts

    How much notice do people get of their shift pattern at NHS?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 9% report getting one week notice or less
    • 8% report getting two weeks notice
    • 11% report getting three weeks notice
    • 56% report getting four weeks notice or more
    • 16% report having a fixed rota

    Based on information from 8,645 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People enjoy their job

    Most people enjoy their job

    How we know this

    68% of people who enjoy their job

    Based on information from 874 job reviews

  • Good for parents

    Is working at NHS good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    64% of people who care for a child or other relative report this is a good place to work

    Based on information from 4,936 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Good choice of shifts

    Do NHS workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    61% report that their manager gives them enough choice over which shifts they work

    Based on information from 7,294 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Easy to take sick leave

    How easy is it to take sick leave at NHS?

    Most people find it easy to take sick leave

    How we know this

    74% of people report that it’s easy to take time off if they are sick

    Based on information from 10,323 job reviews

  • Enough training

    Do people get enough training when they start at NHS?

    Most people get enough training when they start

    How we know this

    75% of people report they got enough training when they started working here

    Based on information from 10,999 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People recommend their team

    Do people at NHS recommend working with their team?

    Most people recommend working with their team

    How we know this

    53% of people report that they would recommend working with their immediate team to a friend

    Based on information from 11,534 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Excellent
  • People don’t worry about getting enough hours

    Do workers at NHS worry about hours?

    People don’t worry about getting enough hours

    How we know this

    11% of people report they worry about getting enough hours

    Based on information from 4,870 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good for students

    Is a NHS job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    81% of students report this is a good place to work if you’re studying

    Based on information from 443 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • People get sick pay

    Does NHS pay sick pay?

    Yes. People get proper sick pay

    How we know this

    90% of people say they would get paid if they were sick but scheduled to work

    Based on information from 11,035 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • People are paid enough to live on

    Does NHS pay enough to live on?

    People are paid enough to live on

    How we know this

    88% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 10,526 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • No short notice shift changes

    Do NHS managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    25% of people say their manager changes their shifts at the last minute

    Based on information from 8,226 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

About

The NHS is the UK’s publicly funded medical and healthcare provider.

nhs.uk

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How NHS ranks

NHS ranks joint 23rd to work for in healthcare

  1. 23= Ambulance Service
    6.2
  2. 23= NHS
    6.2
  3. 23= Northern Health and Social Care Trust
    6.2

Pay ranges at NHS

  1. £12.55–21.00 per hour

  2. HCA

    £9.00–11.22 per hour

  3. £9.00–12.89 per hour

  4. £8.65–10.58 per hour

  5. £14.02–22.64 per hour

  6. £17.46–27.82 per hour

  7. £9.31–12.82 per hour

  8. £13.21–22.87 per hour

  9. £9.00–11.00 per hour

  10. £12.33–21.17 per hour

  11. £9.64–15.30 per hour

  12. £12.63–23.66 per hour

  13. £12.83–21.97 per hour

  14. £12.77–19.90 per hour

  15. £11.10–20.17 per hour

  16. £11.45–22.35 per hour

  17. £9.00–11.31 per hour

  18. £8.45–11.04 per hour

  19. £9.13–10.58 per hour

  20. £15.69–21.32 per hour

  21. £16.03–31.50 per hour

  22. £8.98–11.59 per hour

  23. £9.00–10.74 per hour

  24. £9.35–15.40 per hour

  25. £9.14–12.99 per hour

  26. £9.41–17.14 per hour

  27. £18.99–26.18 per hour

  28. £8.99–9.95 per hour

  29. £8.95–13.03 per hour

  30. £9.36–12.99 per hour

  31. £9.88–13.21 per hour

  32. £9.20–12.07 per hour

  33. £10.09–19.50 per hour

  34. £12.20–20.06 per hour

  35. £8.97–12.69 per hour

  36. £9.09–10.69 per hour

  37. £15.02–24.64 per hour

  38. £9.23–11.53 per hour

  39. £12.08–18.92 per hour

  40. £10.88–17.64 per hour

  41. £8.67–12.17 per hour

  42. £8.20–10.90 per hour

  43. £12.39–21.78 per hour

  44. £9.13–12.57 per hour

  45. £9.41–11.32 per hour

  46. £9.78–12.01 per hour

NHS job reviews

  • Best thing

    Making a real difference to patients and their families. If I have a good day, I’ll get to spend lots of time with my patients, do things like wash their hair, make them feel cared for etc. I’ll feel like I’m giving treatments that are making people better and see improvements in someone’s health. I’ll get on well with my team including doctors and other AHP’s. When you have a good day you really really love this job.

    Worst thing

    Feeling burnt out due to poor staffing levels and skill mix. Feeling guilty about not having the time to give good care to patients. Sometimes you are so busy you miss things and feel so guilty, but there is nothing you could have done differently because of factors outside of your control like staffing levels. Not always getting breaks, we are supposed to take two half hour breaks on a 12 hour shift, most days I’ll just have one 20 minute break in the morning. Always leaving an hour late. Having a poor work like balance, this job becomes your life.

    5.5

    Deputy sister, March 2021

    • Manages people
    • £16.04 per hour
    • 25 or older
  • Best thing

    Being able to talk to different people on a daily basis.
    Attending the helipad and feeling like part of an elite team.
    Walking and maintaining a good level of fitness.
    Banter with other portering colleagues.
    Feeling like you are helping people.

    Worst thing

    Seeing some not very things stuff including bad patients off the helicopter, mortuary jobs (child and adult) very sick patients.

    Covid has been a massive stress and we have seen more death than my 2 years combined working there beforehand.

    Aggressive and intimidating patients, I have been assaulted twice in 3 years.

    Sometimes being made to feel worthless by higher members of staff

    6.8

    Porter, March 2021

    • £18,000 per year, working a 40 hour week
    • 21–24 years old

Jobs by location

  1. 277 job openings

  2. 130 job openings

  3. 113 job openings

  4. 96 job openings

  5. 87 job openings

  6. 87 job openings

  7. 73 job openings

  8. 57 job openings

  9. 55 job openings

  10. 55 job openings

  11. 51 job openings

  12. 51 job openings

  13. 44 job openings

  14. 42 job openings

  15. 35 job openings

  16. 33 job openings

  17. 31 job openings

  18. 30 job openings

Handy to know

How much notice do people get of their shifts?

9% report getting one week notice or less
8% report getting two weeks notice
11% report getting three weeks notice
56% report getting four weeks notice or more
16% report having a fixed rota

Based on 8,645 employees

How are people paid?

42%
by the hour
58%
an annual salary

Based on 11,612 employees

What contracts are people on?

7% report having zero hours contracts
4% report having low hours contracts (less than 16 hours)
48% report having part time contracts (16-35 hours)
41% report having full time contracts (more than 35 hours)

Based on 4,706 employees

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