Newcastle Building Society

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Newcastle Building Society provide mortgages, financial advice and insurance services.

Newcastle Building Society job reviews

Showing 3 reviews

  • Best thing

    You can choose your shifts, as long as you do the hours you're meant to do you can do them whenever you want.

    Worst thing

    There is too much work and not enough staff members to do it. You feel like you can't take holidays because you're already understaffed and someone on holiday just makes that worse. You feel very isolated and 'othered' from the rest if the department. The employer is reactive, not proactive, and they are very out of touch with the people working for them. The right hand doesn't know what the left is doing. The higher managers are very condescending and will often pull a 'one rule for me one rule for you' approach by chastising you for doing something then doing the same thing 5 minutes later. The managers tend to use an 'everyone is guilty' approach instead of speaking to individuals who don't stick to resource.


    Newcastle Building Society Employee, April 2021

  • Best thing

    A very, very strong community feeling. Everyone is there for everyone else and there are lots of support groups within NBS. It is very easy to find help and a sympathetic space

    Worst thing

    Very reactive instead of proactive. They are not good at avoiding problems and take a long time to correct them after the fact. A lot of the upper management try to relay the things they are doing but often they are not very helpful. They are quite far removed from the workers as they often do not understand the struggles of those underneath them. Some are quite happy to learn, however they tend to pretend that they are 'other' to us


    Newcastle Building Society Customer service assistant, December 2020

  • Best thing

    flexible working arrangements, I can work as ans when I please so long as I do the hours I am conteacted for.

    Worst thing

    many 'higher up'vmanagers have no clue about the role I am doing so assume things will move quicker than they will in reality. The workload is often trivialised and portrayed as being a much smaller issue than it is


    Newcastle Building Society Employee, September 2020