New Look

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New Look is a retailer. They sell fashion for women, men and children.

newlook.com

New Look job reviews

Showing 107 reviews

  • Best thing

    Easy work

    Worst thing

    Management are bad
    Pay is low
    Hours change

    2.4

    New Look Sales assistant, January 2024

  • Best thing

    the staff are nice and helpful

    Worst thing

    bad management the supervisors literally don’t anything but stand and talk
    lenient with boys they only put them on tills
    no breaks
    unrealistic expectations
    store manager is always moody
    takes forever to close and you’re not getting paid for it
    always getting set tasks the supervisors don’t wanna do
    was threatened that by probation would be ended if i called in sick
    don’t work in the shepherd’s bush to be specific

    1.3

    New Look Sales advisor, January 2024

  • Best thing

    staff discount
    shorter shifts available

    3.5

    New Look Sales advisor, January 2024

  • Best thing

    The staff is very friendly, you can build really good friendships.

    Worst thing

    Pressure to hit targets
    No progression after learning the basics
    Being pressured to hit targets if you want overtime
    Managers talking about you behind your back instead of helping you
    Everyone is stressed
    Some people get way more than their contracted hours but there's no overtime for you.

    3.0

    New Look Sales advisor, January 2024

  • Best thing

    the people

    Worst thing

    clear and tidy, rude customers, stressful and busy times (christmas and weekends)

    5.5

    New Look Sales advisor, December 2023

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  • Best thing

    My coworkers are friendly and it’s a big store with lots to do.

    Worst thing

    Usual retail things. Like rude customers but not much else

    7.5

    New Look Sales assistant, November 2023

  • Best thing

    the staff

    Worst thing

    the poor pay

    5.5

    New Look Sales advisor, November 2023

  • Best thing

    always busy
    nice working environment

    Worst thing

    pay

    7.8

    New Look Sales advisor, November 2023

  • Best thing

    The 40% off discount and majority of staff (sales advisors).

    Worst thing

    The unreachable KPI's and managers picking favourites.

    1.7

    New Look Sales advisor, October 2023

  • Best thing

    Get 40% off new look sometimes 50%. Nice managers and can easily swap shifts with others

    Worst thing

    Only 8 hours a week

    9.4

    New Look Customer advisor, September 2023

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  • Best thing

    Very simple and straight forward tasks

    Worst thing

    I called in sick and they said I needed to find cover

    6.6

    New Look Sales assistant, August 2023

  • Best thing

    the people i work with

    Worst thing

    the wages

    6.7

    New Look Sales advisor, August 2023

  • Best thing

    Flexibility

    Worst thing

    Staffing issues, laziness, taken advantage of

    7.3

    New Look Supervisor, July 2023

  • Best thing

    In my branch at least all my colleagues (except for the store manager) are really nice and friendly.

    Worst thing

    The store manager is out of touch with the reality for employees. Also head office refuse to fix broken services (the lift, the Aircon) for months, even though they're essential for working. If you have additional skills (I have been trained to do cash up and am the main person who does it) you don't get additional pay or other benefits.

    3.7

    New Look Sales advisor, July 2023

  • Best thing

    The discount makes shopping in newlook affordable but the quality of clothes is lacking. Most schedules are set around peoples availability so your mostly sure when you'll be working to plan breaks or appointments in advance. Holiday is easy to book and fairly dealt with amongst staff. Management are approachable and will generally do the most they can to work out any issues. Central location with public transport access. Your given opportunities to try different tasks within the store which allows individuals to stand out as potential specialists.

    Worst thing

    There are never enough staff present to properly run the store, theft is high becuase of this and has created an environment for repeat offenders to harass staff members. Head office changes policies so frequently that no two members of either management or sales staff have the same information. We are often made to stay open when other companies have aknowledged there may be a danger to staff. Working over the Christmas period is to be expected of retail but newlook doesn't care about people who can't travel to work on those days and won't reimburse those who have to pay through the nose for a 6 hour shift with no break.

    4.1

    New Look Sales advisor, June 2023

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  • Best thing

    The regulars

    Worst thing

    struggle for time off for holiday

    3.0

    New Look Sales advisor, June 2023

  • Best thing

    Amazing team! great management,
    Everyone gets on well. Flexible rotas and I enjoy working there.

    Worst thing

    Wish I could get more shifts but there isn’t enough hours to go out for people to get extra

    8.9

    New Look Sales assistant, June 2023

  • Best thing

    Discount 40% off

    Worst thing

    Awful pay, having to constantly meet targets which means pestering customers to donate to charity and give their details in, no one wants that they just want to shop and get out. The pay is so bad whether you meet the targets or not. Definitely don’t work there

    2.3

    New Look Sales advisor, June 2023

  • Best thing

    The company and store management is supportive of physical and mental health. I enjoy the staff discount and interacting with customers

    Worst thing

    The workplace can be toxic sometimes, people tend to talk behind others backs it can get uncomfortable

    7.1

    New Look Sales advisor, May 2023

  • Best thing

    customer relationship

    Worst thing

    lack of communication

    2.8

    New Look Sales advisor, May 2023

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  • Best thing

    The staff

    Worst thing

    Dealing with the public
    Last minute rota changes

    4.1

    New Look Sales advisor, May 2023

  • Best thing

    The best things are the discount and my coworkers.

    Worst thing

    If the rules change I barely get told anything, paying for parking, 6 hour shifts without break, expected to do the impossible, the job itself is draining and effects your mental health. I really don't feel comfortable talking to my manager and it's just tedious.

    4.9

    New Look Sales advisor, May 2023

  • Best thing

    Cheap clothes and some nice coworkers

    Worst thing

    Manger picking favourite and unrealistic standard and unfair threats

    3.2

    New Look Employee, April 2023

  • Best thing

    Discount, that's literally it

    Worst thing

    Everything
    Staff are clichey and petty and you're singled out a lot, you do more work whilst the favourites get to stand around and do nothing but chat and be on their phones
    Feeling bad when having to call in when you're sick because you're not allowed to be sick there
    You're not allowed and opinion
    You're not allowed to be yourself
    Managers get away with everything, you do one tiny thing and you're the biggest problem in the workplace
    Never stand up for yourself because if you do, they belittle, bully and overwork you even more

    2.3

    New Look Sales assistant, April 2023

  • Best thing

    The people
    The discount

    Worst thing

    Customers are horrible
    The pay isn’t great

    7.1

    New Look Sales advisor, March 2023

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  • Best thing

    It’s not stressful or hard

    Worst thing

    There is never anything to do

    8.2

    New Look Sales advisor, March 2023

  • Best thing

    the people you work with and discounts

    Worst thing

    the pay and the over head management

    6.0

    New Look Sales advisor, March 2023

  • Best thing

    Career progression, training and team.

    Worst thing

    Salary.

    9.9

    New Look Employee, March 2023

  • Best thing

    Staff discount, team members, bathroom breaks

    Worst thing

    Karen’s and how strict time off is even if you are ill

    2.8

    New Look Sales advisor, February 2023

  • Best thing

    The job itself is nice

    Worst thing

    The store manager is reluctant to change shifts when the supervisors are chill about it.
    The manager showed me unequal inclusion to the team when I worked there and expected me to do more than my salary. She was emotionless when I tried to confide in her about what's happening with me when she encouraged me to be more open.

    2.0

    New Look Sales advisor, January 2023

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  • Best thing

    great friendship with staff, discounts

    Worst thing

    manager is rude and a bully, not enough training and then get warnings when you’ve messed up because of lack of training

    1.1

    New Look Sales assistant, January 2023

  • Best thing

    Some of the customers are lovely

    Worst thing

    Management and some customers

    1.4

    New Look Sales advisor, December 2022

  • Best thing

    fun environment and fast paced

    Worst thing

    not enough store visits from hr, store is in bad condition needs refurb, targets and kpis unrealistic for the size of our store

    3.9

    New Look Sales advisor, December 2022

  • Best thing

    People you work with

    Worst thing

    Stress,customers,long hours,unpaid breaks,boring

    2.8

    New Look Sales advisor, December 2022

  • Best thing

    Serving the customers
    Meeting new people

    Worst thing

    The stress

    8.2

    New Look Supervisor, October 2022

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  • Best thing

    I get first pick on new things when i shop and I get 40% off.

    Worst thing

    Management, underpaid and security.

    3.2

    New Look Employee, October 2022

  • Best thing

    Staff

    Worst thing

    New look is
    General a toxic company breads bad habits

    1.5

    New Look Store manager, September 2022

  • Best thing

    Good team and management

    Worst thing

    Not enough hours, the company do not understand most adults cannot live on part time contracts

    5.5

    New Look Supervisor, September 2022

  • Best thing

    Staff discount

    Worst thing

    No protection from the weekly abuse from customers who treat you as if you are stupid and deserve it for working a minimum wage job. Constantly put down for 6 hour shifts so you don’t get a break and it is sometimes through lunch such as 10-4 which is very hard on the body. Pay is so bad that you know they would go lower if it was legal.

    5.0

    New Look Sales advisor, August 2022

  • Best thing

    My colleagues are amazing people, they're all so lovely

    Worst thing

    The managers being difficult to talk to

    2.8

    New Look Sales advisor, August 2022

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  • Best thing

    Some of the girls I work with and some customers

    Worst thing

    Manager, lack of respect and communication and pay is bad

    1.0

    New Look Sales advisor, August 2022

  • Best thing

    some customers
    some coworkers

    Worst thing

    managers ignore/forget booked holidays
    stressful environment and booming music constantly
    rude customers
    overworked
    underpaid
    repetitive shifts
    no consistency of shifts- means i can rarely plan ahead
    long shifts
    managers obviously having favourites
    feeling left out within staff
    lack of training- thrown in and expects to get on with it
    feeling as if i am working the hardest
    managers lack of hard work
    rushes
    busy store
    exclusion from group
    small breaks- only 30 mins for 6.5-8.5hrs
    managers doing absolutely fuck all
    low pay- customers paying more than i get paid for my shift

    1.5

    New Look Sales advisor, August 2022

  • Best thing

    the people! its a very social-able place and the work realistically isnt hard

    Worst thing

    alot of pressure. Sometimes it feels like ur working the hardest. Also rota's are up and down and hours are unreliable. Always feel anxious about calling in sick

    4.1

    New Look Sales assistant, August 2022

  • Best thing

    Socialising with customers at tills

    Worst thing

    Doing stock

    8.6

    New Look Sales assistant, July 2022

  • Best thing

    Staff discount & Runway discount (similar to blue light card).

    Worst thing

    Lack of staff, last minute shift information, management.

    4.5

    New Look Retail assistant, July 2022

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  • Best thing

    The staff

    Worst thing

    Long hours inconsiderate customers the messy shop floor and late finishes

    1.3

    New Look Sales assistant, June 2022

  • Best thing

    Staff discount
    Talking to new people
    Can distract yourself

    Worst thing

    No paid breaks
    Half an hour break if working 6.5-8 .5 hours
    Only get a hour break if working more than 8.5 hours
    Untreated fairly
    Racism
    Managers do not care about you
    Weekend work
    No extra hours apart from if cover is needed
    Things change last minute
    No team
    Rotas can change 24 hours before n we have to except
    Constant manager changes or no manager at all
    Rude customs
    Unsafe stock rooms
    Underpaid for what we do
    Busy busy times
    Under staffed

    1.5

    New Look Sales advisor, June 2022

  • Best thing

    Seeing happy customers

    Worst thing

    Disrespectful managers

    1.9

    New Look Sales advisor, June 2022

  • Best thing

    The people I work with in the team

    Worst thing

    The pay, no respect, treated unfairly, no communication, asking for More from one individual then we get paid

    1.1

    New Look Manager, June 2022

  • Best thing

    Fast paced, team depending on store, discount on products.

    Worst thing

    Understaffed, high workload, average pay but with no opportunity to increase - no growth

    2.3

    New Look Deputy store manager, June 2022