New Look
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DismissNew Look is a retailer. They sell fashion for women, men and children.
newlook.comNew Look job reviews
Showing 107 reviews
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Best thing
Easy work
Worst thing
Management are bad
Pay is low
Hours changeNew Look Sales assistant, January 2024
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Best thing
the staff are nice and helpful
Worst thing
bad management the supervisors literally don’t anything but stand and talk
lenient with boys they only put them on tills
no breaks
unrealistic expectations
store manager is always moody
takes forever to close and you’re not getting paid for it
always getting set tasks the supervisors don’t wanna do
was threatened that by probation would be ended if i called in sick
don’t work in the shepherd’s bush to be specificNew Look Sales advisor, January 2024
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Best thing
staff discount
shorter shifts availableNew Look Sales advisor, January 2024
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Best thing
The staff is very friendly, you can build really good friendships.
Worst thing
Pressure to hit targets
No progression after learning the basics
Being pressured to hit targets if you want overtime
Managers talking about you behind your back instead of helping you
Everyone is stressed
Some people get way more than their contracted hours but there's no overtime for you.New Look Sales advisor, January 2024
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Best thing
the people
Worst thing
clear and tidy, rude customers, stressful and busy times (christmas and weekends)
New Look Sales advisor, December 2023
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Best thing
My coworkers are friendly and it’s a big store with lots to do.
Worst thing
Usual retail things. Like rude customers but not much else
New Look Sales assistant, November 2023
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Best thing
the staff
Worst thing
the poor pay
New Look Sales advisor, November 2023
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Best thing
always busy
nice working environmentWorst thing
pay
New Look Sales advisor, November 2023
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Best thing
The 40% off discount and majority of staff (sales advisors).
Worst thing
The unreachable KPI's and managers picking favourites.
New Look Sales advisor, October 2023
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Best thing
Get 40% off new look sometimes 50%. Nice managers and can easily swap shifts with others
Worst thing
Only 8 hours a week
New Look Customer advisor, September 2023
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Best thing
Very simple and straight forward tasks
Worst thing
I called in sick and they said I needed to find cover
New Look Sales assistant, August 2023
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Best thing
the people i work with
Worst thing
the wages
New Look Sales advisor, August 2023
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Best thing
Flexibility
Worst thing
Staffing issues, laziness, taken advantage of
New Look Supervisor, July 2023
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Best thing
In my branch at least all my colleagues (except for the store manager) are really nice and friendly.
Worst thing
The store manager is out of touch with the reality for employees. Also head office refuse to fix broken services (the lift, the Aircon) for months, even though they're essential for working. If you have additional skills (I have been trained to do cash up and am the main person who does it) you don't get additional pay or other benefits.
New Look Sales advisor, July 2023
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Best thing
The discount makes shopping in newlook affordable but the quality of clothes is lacking. Most schedules are set around peoples availability so your mostly sure when you'll be working to plan breaks or appointments in advance. Holiday is easy to book and fairly dealt with amongst staff. Management are approachable and will generally do the most they can to work out any issues. Central location with public transport access. Your given opportunities to try different tasks within the store which allows individuals to stand out as potential specialists.
Worst thing
There are never enough staff present to properly run the store, theft is high becuase of this and has created an environment for repeat offenders to harass staff members. Head office changes policies so frequently that no two members of either management or sales staff have the same information. We are often made to stay open when other companies have aknowledged there may be a danger to staff. Working over the Christmas period is to be expected of retail but newlook doesn't care about people who can't travel to work on those days and won't reimburse those who have to pay through the nose for a 6 hour shift with no break.
New Look Sales advisor, June 2023
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Best thing
The regulars
Worst thing
struggle for time off for holiday
New Look Sales advisor, June 2023
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Best thing
Amazing team! great management,
Everyone gets on well. Flexible rotas and I enjoy working there.Worst thing
Wish I could get more shifts but there isn’t enough hours to go out for people to get extra
New Look Sales assistant, June 2023
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Best thing
Discount 40% off
Worst thing
Awful pay, having to constantly meet targets which means pestering customers to donate to charity and give their details in, no one wants that they just want to shop and get out. The pay is so bad whether you meet the targets or not. Definitely don’t work there
New Look Sales advisor, June 2023
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Best thing
The company and store management is supportive of physical and mental health. I enjoy the staff discount and interacting with customers
Worst thing
The workplace can be toxic sometimes, people tend to talk behind others backs it can get uncomfortable
New Look Sales advisor, May 2023
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Best thing
customer relationship
Worst thing
lack of communication
New Look Sales advisor, May 2023
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Best thing
The staff
Worst thing
Dealing with the public
Last minute rota changesNew Look Sales advisor, May 2023
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Best thing
The best things are the discount and my coworkers.
Worst thing
If the rules change I barely get told anything, paying for parking, 6 hour shifts without break, expected to do the impossible, the job itself is draining and effects your mental health. I really don't feel comfortable talking to my manager and it's just tedious.
New Look Sales advisor, May 2023
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Best thing
Cheap clothes and some nice coworkers
Worst thing
Manger picking favourite and unrealistic standard and unfair threats
New Look Employee, April 2023
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Best thing
Discount, that's literally it
Worst thing
Everything
Staff are clichey and petty and you're singled out a lot, you do more work whilst the favourites get to stand around and do nothing but chat and be on their phones
Feeling bad when having to call in when you're sick because you're not allowed to be sick there
You're not allowed and opinion
You're not allowed to be yourself
Managers get away with everything, you do one tiny thing and you're the biggest problem in the workplace
Never stand up for yourself because if you do, they belittle, bully and overwork you even moreNew Look Sales assistant, April 2023
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Best thing
The people
The discountWorst thing
Customers are horrible
The pay isn’t greatNew Look Sales advisor, March 2023
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Best thing
It’s not stressful or hard
Worst thing
There is never anything to do
New Look Sales advisor, March 2023
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Best thing
the people you work with and discounts
Worst thing
the pay and the over head management
New Look Sales advisor, March 2023
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Best thing
Career progression, training and team.
Worst thing
Salary.
New Look Employee, March 2023
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Best thing
Staff discount, team members, bathroom breaks
Worst thing
Karen’s and how strict time off is even if you are ill
New Look Sales advisor, February 2023
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Best thing
The job itself is nice
Worst thing
The store manager is reluctant to change shifts when the supervisors are chill about it.
The manager showed me unequal inclusion to the team when I worked there and expected me to do more than my salary. She was emotionless when I tried to confide in her about what's happening with me when she encouraged me to be more open.New Look Sales advisor, January 2023
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Best thing
great friendship with staff, discounts
Worst thing
manager is rude and a bully, not enough training and then get warnings when you’ve messed up because of lack of training
New Look Sales assistant, January 2023
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Best thing
Some of the customers are lovely
Worst thing
Management and some customers
New Look Sales advisor, December 2022
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Best thing
fun environment and fast paced
Worst thing
not enough store visits from hr, store is in bad condition needs refurb, targets and kpis unrealistic for the size of our store
New Look Sales advisor, December 2022
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Best thing
People you work with
Worst thing
Stress,customers,long hours,unpaid breaks,boring
New Look Sales advisor, December 2022
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Best thing
Serving the customers
Meeting new peopleWorst thing
The stress
New Look Supervisor, October 2022
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Best thing
I get first pick on new things when i shop and I get 40% off.
Worst thing
Management, underpaid and security.
New Look Employee, October 2022
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Best thing
Staff
Worst thing
New look is
General a toxic company breads bad habitsNew Look Store manager, September 2022
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Best thing
Good team and management
Worst thing
Not enough hours, the company do not understand most adults cannot live on part time contracts
New Look Supervisor, September 2022
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Best thing
Staff discount
Worst thing
No protection from the weekly abuse from customers who treat you as if you are stupid and deserve it for working a minimum wage job. Constantly put down for 6 hour shifts so you don’t get a break and it is sometimes through lunch such as 10-4 which is very hard on the body. Pay is so bad that you know they would go lower if it was legal.
New Look Sales advisor, August 2022
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Best thing
My colleagues are amazing people, they're all so lovely
Worst thing
The managers being difficult to talk to
New Look Sales advisor, August 2022
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Best thing
Some of the girls I work with and some customers
Worst thing
Manager, lack of respect and communication and pay is bad
New Look Sales advisor, August 2022
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Best thing
some customers
some coworkersWorst thing
managers ignore/forget booked holidays
stressful environment and booming music constantly
rude customers
overworked
underpaid
repetitive shifts
no consistency of shifts- means i can rarely plan ahead
long shifts
managers obviously having favourites
feeling left out within staff
lack of training- thrown in and expects to get on with it
feeling as if i am working the hardest
managers lack of hard work
rushes
busy store
exclusion from group
small breaks- only 30 mins for 6.5-8.5hrs
managers doing absolutely fuck all
low pay- customers paying more than i get paid for my shiftNew Look Sales advisor, August 2022
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Best thing
the people! its a very social-able place and the work realistically isnt hard
Worst thing
alot of pressure. Sometimes it feels like ur working the hardest. Also rota's are up and down and hours are unreliable. Always feel anxious about calling in sick
New Look Sales assistant, August 2022
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Best thing
Socialising with customers at tills
Worst thing
Doing stock
New Look Sales assistant, July 2022
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Best thing
Staff discount & Runway discount (similar to blue light card).
Worst thing
Lack of staff, last minute shift information, management.
New Look Retail assistant, July 2022
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Best thing
The staff
Worst thing
Long hours inconsiderate customers the messy shop floor and late finishes
New Look Sales assistant, June 2022
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Best thing
Staff discount
Talking to new people
Can distract yourselfWorst thing
No paid breaks
Half an hour break if working 6.5-8 .5 hours
Only get a hour break if working more than 8.5 hours
Untreated fairly
Racism
Managers do not care about you
Weekend work
No extra hours apart from if cover is needed
Things change last minute
No team
Rotas can change 24 hours before n we have to except
Constant manager changes or no manager at all
Rude customs
Unsafe stock rooms
Underpaid for what we do
Busy busy times
Under staffedNew Look Sales advisor, June 2022
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Best thing
Seeing happy customers
Worst thing
Disrespectful managers
New Look Sales advisor, June 2022
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Best thing
The people I work with in the team
Worst thing
The pay, no respect, treated unfairly, no communication, asking for More from one individual then we get paid
New Look Manager, June 2022
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Best thing
Fast paced, team depending on store, discount on products.
Worst thing
Understaffed, high workload, average pay but with no opportunity to increase - no growth
New Look Deputy store manager, June 2022