New Look

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New Look is a retailer. They sell fashion for women, men and children.

newlook.com

New Look job reviews

Showing 107 reviews

  • Best thing

    Talking to new people every shift

    Worst thing

    Worst management

    1.0

    New Look Sales advisor, May 2022

  • Best thing

    Colleagues

    Worst thing

    Management doesn't do their job, unrealistic targets each week, if you hit them they expect you to do more then the rest, no staff and constantly dealing with customers while management have a chat in the back

    1.2

    New Look Sales assistant, March 2022

  • Best thing

    Friendly team members

    Worst thing

    Always pressured to hit unrealistic targets that don’t keep the customers interest at heart

    2.4

    New Look Sales advisor, March 2022

  • Best thing

    amazing collegues and hours

    Worst thing

    some rude customers, but thats expected

    9.9

    New Look Employee, March 2022

  • Best thing

    people are nice mostly

    Worst thing

    repetitive

    3.0

    New Look Security officer, February 2022

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  • Best thing

    The people that you meet within the job

    Worst thing

    Management, expect too much with very little pay. You are responsible for how the store is doing. Managers don’t respect staff. Too many targets to hit. Pay is very poor for supervisors and sales managers. Staff are treated as just another number. Very poor company to work for. A lot of rude customers due to the fact new look is not a well respected brand in the public eye. They are the first company I have known to try convince their staff that a CVA is a good thing. Company is riddled with debt and so far behind other fast fashion brands

    1.2

    New Look Supervisor, February 2022

  • Best thing

    The team and customers

    Worst thing

    The brain dead shifts, repetitive workload and gets extremely boring

    3.2

    New Look Sales advisor, February 2022

  • Best thing

    Staff discount
    Contributions towards Christmas party of £10 pp

    Worst thing

    change in management constantly
    management not understanding mental health or bereavement
    change in schedule at the drop of the hat and as management expect to say yes.
    the pressure put on supervisors to hold the stores when the AM and SM get paid double what we do.
    Claiming fuel costs back takes decades.
    Getting in touch with HR about missing pay takes decades.

    2.8

    New Look Supervisor, February 2022

  • Best thing

    the team and community

    Worst thing

    how busy it can get

    8.4

    New Look Sales assistant, February 2022

  • Best thing

    Meeting new people

    Worst thing

    Management not pulling their weight

    5.5

    New Look Sales advisor, January 2022

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  • Best thing

    The friends you make

    Worst thing

    The mamager

    1.2

    New Look Shop assistant, January 2022

  • Best thing

    I really do love my job, the people I work with are all lovely, I've definitely had the opportunity to progress within my role and putting in effort has really paid off

    Worst thing

    Taking on alot of cover that others don't want to do, feel like I don't really do anything else but work

    7.1

    New Look Sales advisor, January 2022

  • Best thing

    People who you work with

    7.6

    New Look Store assistant, December 2021

  • Best thing

    loads of hours available

    Worst thing

    underpays
    understaffed

    1.3

    New Look Store assistant, December 2021

  • Best thing

    The people I work with
    Benefits
    Talking and helping the customers

    Worst thing

    Rude customers
    Stressed about hitting targets
    No smoke breaks

    6.0

    New Look Sales assistant, December 2021

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  • Best thing

    It’s easy going and the managers understand that school and education is prioritised over the job.

    Worst thing

    Some customers are rude and it’s very high maintenance during the Christmas break

    7.8

    New Look Sales advisor, December 2021

  • Best thing

    Ur fits round college

    Worst thing

    I feel like everyone is judging and it’s a judgmental environment

    2.1

    New Look Sales assistant, December 2021

  • Best thing

    The people that come into the shop

    Worst thing

    There’s not much else to do other than Til

    7.0

    New Look Retail assistant, December 2021

  • Best thing

    Keeping myself too myself

    Worst thing

    The days feel like they go on forever

    3.0

    New Look Employee, December 2021

  • Best thing

    Staff discount

    Worst thing

    Just a number to them.
    Awful management who don’t care about anything other than how much money they take that week.
    Clothes bad quality
    Purposefully put you in on a 6hr shift so you don’t get a break
    Negative and unsafe environment- not sure how it’s still going!

    1.0

    New Look Sales advisor, December 2021

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  • Best thing

    the discounts

    Worst thing

    back aches 😩😩😩

    4.1

    New Look Employee, December 2021

  • Best thing

    The discount

    Worst thing

    The stock room is a massive safety hazard. They only sort it out when there’s a visit. People trip, fall, bang their body, stub their toes etc all the time in there because of the rails, mannequins, bar work etc that’s just lying around. The store manager gets all the management below him to do his dirty work (aka sacking people, hiring people etc). Visual merchandisers, department leaders etc get the same pay as sales advisors even though it’s harder work. You get paid the exact same rate if you do a night shift. They aren’t empathetic towards medical emergencies/illnesses and will just rant to you about how your illness affects the store’s performance.

    1.5

    New Look Sales advisor, December 2021

  • Best thing

    The perks and being able to see the new trends come in

    Worst thing

    The stress sometimes that it all brings. Customers can be horrible

    8.0

    New Look Employee, July 2021

  • Best thing

    Sometimes fun

    Worst thing

    Busy not enough staff

    6.4

    New Look Sales advisor, July 2021

  • Best thing

    Discount

    Worst thing

    Too much travel for not enough hours

    7.0

    New Look Sales advisor, July 2021

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  • Best thing

    The team

    Worst thing

    Newlook as a company

    1.3

    New Look Store manager, June 2021

  • Best thing

    40 % discount

    Worst thing

    Bad management
    Stick cover

    2.0

    New Look Sales advisor, June 2021

  • Best thing

    Experience in retail

    Worst thing

    Poor organisation and communication from the management team (e.g. rota’s are sent a day or two before shifts)

    1.2

    New Look Sales advisor, June 2021

  • Best thing

    Working with great people and it makes you feel good when you have helped a customer

    Worst thing

    The hourly pay

    3.2

    New Look Sales advisor, May 2021

  • Best thing

    Gets me out of the house and allows me to interact with people

    Worst thing

    Clique environment that can make you feel isolated and picked on in a toned down way

    2.4

    New Look Sales advisor, April 2021

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  • Best thing

    A lot of days off due to 12 hour shifts.

    Worst thing

    Terrible management.
    Only paying lip service to covid laws.

    3.5

    New Look Warehouse operative, April 2021

  • Best thing

    We work 2 days one week and 5 the next.

    Worst thing

    The management its a very corrupt place to work.

    3.3

    New Look Employee, April 2021

  • Best thing

    Discount, relatively stress free. Decent hours, nice team.

    Worst thing

    Customers in this particular area are disrespectful of the clothes and aren't open to friendly chit chat.

    7.8

    New Look Supervisor, March 2021

  • Best thing

    Management, other members of staff, interacting with members of the public, my workplace is like a second family to me

    Worst thing

    Some customers treat retail workers badly

    8.0

    New Look Sales advisor, February 2021

  • Best thing

    Massive focus on team happiness, everyone is lovely each other. The discounts are amazing. The company provides training modules and on floor. Plenty opportunity for growth and promotion. Area manager is highly involved with each store. Any complaints are taken seriously

    Worst thing

    Customers can be hard to deal with

    9.1

    New Look Supervisor, February 2021

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  • Best thing

    Flexible hours, stress free

    Worst thing

    Last minute changes to rotas, availability of extra hours

    4.1

    New Look Sales assistant, January 2021

  • Best thing

    The team the product the store and the atmosphere

    Worst thing

    Too many promotions at the same time too much workload when unnecessary at times.

    4.1

    New Look Supervisor, November 2020

  • Best thing

    The team team i work with are great. But the company us horrible. They couldn't careless about us.

    Worst thing

    My work load has almost tremble since I started. They keep cutting hours but demand the same amount of work gets done. It's physically impossible. I also don't get paid for being a key holder.

    1.2

    New Look Sales Advisor, October 2020

  • Best thing

    It is fairly easy

    Worst thing

    Everything else. Bad pay, no hours but you have to be free all the time so you can’t get a second job. Managers are rude. Physically exhausting (6hrs on feet with no break or food). Company is unethical and products are badly made

    1.3

    New Look Sales associate, August 2020

  • Best thing

    Get to meet prople

    Worst thing

    Opening boxing day

    4.1

    New Look Sales advisor, May 2020

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  • Best thing

    Flexible hours and flexible holiday allowances

    Worst thing

    Poor hours, no career prospects

    3.0

    New Look Sales advisor, December 2019

  • Best thing

    Training in VM, staff discount, colleagues of the same level

    Worst thing

    Unpredictable hours, hard time to change shifts, lot of pressure and

    1.4

    New Look Sales assistant, September 2019

  • Best thing

    Feel helpful, nice team, good discount

    Worst thing

    Horrible customers

    7.7

    New Look Sales advisor, September 2019

  • Best thing

    Discount although it used to be 50%

    Worst thing

    No overtime, unappreciated by management, under staffed, forever changing rotas

    1.1

    New Look Sales advisor, September 2019

  • Best thing

    The people I work with and our customers

    Worst thing

    Not having a break

    3.9

    New Look Sales assistant, September 2019

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  • Best thing

    Wage and people I work with

    Worst thing

    Some mangers

    6.1

    New Look Sales assistant, September 2019

  • Best thing

    Experience

    Worst thing

    Customers having a go

    4.5

    New Look Sales advisor, September 2019

  • Best thing

    Friendships with colleagues and customers

    Worst thing

    Inconsistent hours

    3.4

    New Look Sales assistant, September 2019

  • Best thing

    Discount

    Worst thing

    Difficulty swapping shifts, short notice rotas

    3.0

    New Look Sales associate, September 2019

  • Best thing

    Seeing customers

    Worst thing

    Bitchiness, pettiness, favouritism

    1.8

    New Look Sales assistant, September 2019