Natwest Group job reviews

Showing 17 reviews

• Best thing

  Reliable

  Worst thing

  The pay, the hours the shifts the no sick pay

  2.3

  Natwest Group Customer service, November 2024

• Best thing

  Helping people

  Worst thing

  Dealing with rude customers

  8.6

  Natwest Group Fraud Analyst, October 2024

• Worst thing

  Stress, Management, dead end no career progression

  3.3

  Natwest Group Customer Service Analyst, July 2024

• Best thing

  Flexibility in hours and benefits

  Worst thing

  Stress from customer and stress from management for better stats

  5.0

  Natwest Group Customer service advisor, February 2024

• Best thing

  Good pay

  Worst thing

  U dont get paid over time and they make u work after your shift to do some extra training which is also unpaid. Manager over works u and has no understanding of mental health and stresses u out unnecessarily.

  2.3

  Natwest Group Fraud Analyst, November 2023

• Best thing

  Not working weekends

  Worst thing

  Not compensated for amount of roles you take one

  9.1

  Natwest Group Customer advisor, November 2023

• Best thing

  sick pay, people who i work with

  Worst thing

  No opportunities or flexibilities

  2.8

  Natwest Group Customer service, November 2023

• Best thing

  The ability to buy extra holidays

  Worst thing

  Don’t get to pick your shifts, time off is rarely approved. No concept of mental health awareness. Narcissistic managers. Treated like a number and not a person. Bullied in to leaving or being told to ‘find another job’ when you raise an issue they don’t agree with.

  2.0

  Natwest Group Senior Personal Banker, February 2022

• Best thing

  The people I work with

  Worst thing

  Customers

  8.0

  Natwest Group Customer service, November 2021

• Best thing

  The company as a whole do like to promote progression and personal decelopment

  Worst thing

  The training and support offered in my current role isn't very flexible which makes it hard to get extra support when your struggling

  6.6

  Natwest Group Complaints Handler, July 2021

• Best thing

  Independent and at the same time work well with the team

  Worst thing

  Micromanagement, too hierarchical and "friends" go first

  4.6

  Natwest Group PA, June 2021

• Best thing

  People I work with

  Worst thing

  Some managers

  9.2

  Natwest Group Cashier, February 2021

• Best thing

  Flexibility and the people.

  Worst thing

  Multitasking at times

  9.2

  Natwest Group Customer service assistant, February 2021

• Best thing

  Perks from employer

  Worst thing

  Bullying, do not adhere to the organisation stance on wellbeing

  3.0

  Natwest Group Mortgage Advisor, January 2021

• Best thing

  Excellent support with career development and plenty of development opportunities. Treated like an adult and like a person, not just a number. Brilliant atmosphere and team spirit even when working from home. Always receive support from managers and senior managers when struggling or if a personal event/circumstance is affecting you.

  Worst thing

  When working in the office there is not enough parking so not always guaranteed a space so have to walk from a local street.

  9.9

  Natwest Group Employee, December 2020

• Best thing

  Working From home pay

  Worst thing

  Not seeing colleagues very busy

  9.9

  Natwest Group Customer service, September 2020

• Best thing

  Decent pay

  Worst thing

  Too many different things to do and learn

  9.0

  Natwest Group Customer service, September 2020