What it’s like working at National Express West Midlands
21 people shared what they think about working at National Express West Midlands…
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Head office doesn’t understand the frontline
Do people think National Express West Midlands head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they workBased on information from 19 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Breaks aren’t paid
Do workers at National Express West Midlands get paid breaks?
No. People don’t get paid breaks
How we know this
95% of people say they don’t get paid breaksBased on information from 20 job reviews
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
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People don’t get sick pay
Do National Express West Midlands pay sick pay?
No. People don’t get proper sick pay
How we know this
83% of people say they wouldn’t get paid if they were sick but scheduled to workBased on information from 18 job reviews
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
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Not easy to book holiday
How easy is it to book a holiday at National Express West Midlands?
Most people find it hard to book holidays
How we know this
55% of people report it’s hard to book holidaysBased on information from 20 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Not easy to change shifts
How easy is it for National Express West Midlands workers to change shifts?
Most people find it hard to change shifts
How we know this
53% of people report that it’s hard to change shifts if they need toBased on information from 17 job reviews
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
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Hard to choose shifts
Do National Express West Midlands workers get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work
How we know this
56% report that their manager doesn’t give them enough choice over which shifts they workBased on information from 18 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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People feel stressed
Is it stressful to work at National Express West Midlands?
Most people feel stressed here
How we know this
67% of people say they often feel stressed at workBased on information from 18 job reviews
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
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No career progression
Are people given support to progress at National Express West Midlands?
Only some people are given support to progress here
How we know this
In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 20 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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People don’t recommend their team
Do people at National Express West Midlands recommend working with their team?
Only some people recommend working with their team
How we know this
67% of people report that they wouldn’t recommend working with their immediate team to a friendBased on information from 21 job reviews
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at National Express West Midlands?
Most people don’t get 4 weeks notice of when they’re working
How we know this
- 24% report getting one week notice or less
- 29% report getting two weeks notice
- 5% report getting three weeks notice
- 33% report getting four weeks notice or more
- 10% report having a fixed rota
Based on information from 21 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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No short notice shift changes
Do National Express West Midlands managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice
How we know this
72% of people say their manager doesn’t changes their shifts at the last minuteBased on information from 18 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People are paid market rates
Do National Express West Midlands pay market rates?
Most people are paid market rates
How we know this
50% of people are paid average or more than the typical pay for the type of work they doBased on information from 18 job reviews
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
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People get proper breaks
Do people at National Express West Midlands get proper breaks?
Most people get proper breaks
How we know this
71% of people report that they get to take proper breaksBased on information from 17 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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Managers are respectful
Do people at National Express West Midlands feel treated with respect by their managers?
Most people feel treated with respect by their managers
How we know this
53% of people say they’re treated with respect by their managersBased on information from 17 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
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No unpaid extra work
Do workers at National Express West Midlands do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work
How we know this
55% of people report that they don’t do extra unpaid workBased on information from 20 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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Well informed about head office
Do workers feel well informed about how National Express West Midlands is doing?
Most people feel well informed about how the company is doing
How we know this
55% of people feel that they are kept well informed about how the company is doing as a wholeBased on information from 20 job reviews
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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Easy to take sick leave
How easy is it to take sick leave at National Express West Midlands?
People find it easy to take sick leave
How we know this
89% of people report that it’s easy to take time off if they are sickBased on information from 19 job reviews
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Enough training
Do people get enough training when they start at National Express West Midlands?
People get enough training when they start
How we know this
81% of people report they got enough training when they started working hereBased on information from 21 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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People are paid enough to live on
Do National Express West Midlands pay enough to live on?
People are paid enough to live on
How we know this
94% of people say they are paid at or above the Real Living Wage for where they liveBased on information from 18 job reviews
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.
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People don’t worry about getting enough hours
Do workers at National Express West Midlands worry about hours?
People don’t worry about getting enough hours
How we know this
90% of people report they don’t worry about getting enough hoursBased on information from 21 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
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Join BreakroomHow National Express West Midlands ranks
National Express West Midlands ranks 52nd to work for in public transport provider employers
- 51 Borders Buses
- 52 National Express West Midlands
- 53 Plymouth Citybus
Pay ranges at National Express West Midlands
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£10.44–13.33 per hour
National Express West Midlands job reviews
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Best thing
Close to home, so no long commutes.
Mostly a friendly staff.Worst thing
Work through breaks.
Work more than contracted.
Some staff are rude.National Express West Midlands Employee, January 2022
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Best thing
Driving & good colleagues
Worst thing
Unsociable hours.
Abuse from passengers.National Express West Midlands Employee, August 2021
About
National Express West Midlands is a bus operator.
Handy to know
How much notice do people get of their shifts?
Based on 21 National Express West Midlands employees
What contracts are people on?
Based on 20 National Express West Midlands employees
How are people paid?
Based on 21 National Express West Midlands employees
Thinking of working at National Express West Midlands?
Join Breakroom to unlock insights about National Express West Midlands and thousands of other employers.
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