Why does National Express get a rating of 5.9?

56 employees at National Express told us the following about their jobs.

56 employees told us the worst thing about this employer…

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Bad
  • Head office doesn’t understand the frontline

    Do people think National Express head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    20% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 49 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Not great
  • Not easy to change shifts

    How easy is it for National Express workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    41% of people report that it’s easy to change shifts if they need to

    Based on information from 41 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People don’t enjoy their job

    Most people don’t enjoy their job

    How we know this

    40% of people who enjoy their job

    Based on information from 5 job reviews

  • Hard to choose shifts

    Do National Express workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    32% report that their manager gives them enough choice over which shifts they work

    Based on information from 53 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Not good for parents

    Is working at National Express good if you have caring responsibilities?

    Most people say this is a bad place to work if you care for a child or other relative

    How we know this

    27% of people who care for a child or other relative report this is a good place to work

    Based on information from 22 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Breaks aren’t paid

    Do workers at National Express get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    35% of people say they get paid breaks

    Based on information from 54 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • No career progression

    Are people given support to progress at National Express?

    Only some people are given support to progress here

    How we know this

    In the last year, 40% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 50 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at National Express recommend working with their team?

    Only some people recommend working with their team

    How we know this

    46% of people report that they would recommend working with their immediate team to a friend

    Based on information from 56 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at National Express?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 31% report getting one week notice or less
    • 9% report getting two weeks notice
    • 2% report getting three weeks notice
    • 44% report getting four weeks notice or more
    • 13% report having a fixed rota

    Based on information from 54 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does National Express pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    33% of people say they would get paid if they were sick but scheduled to work

    Based on information from 51 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Good
  • Easy to book holiday

    How easy is it to book a holiday at National Express?

    Most people find it easy to book holidays

    How we know this

    64% of people report it’s easy to book holidays

    Based on information from 53 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at National Express?

    Most people find it easy to take sick leave

    How we know this

    68% of people report that it’s easy to take time off if they are sick

    Based on information from 47 job reviews

  • People aren’t stressed

    Is it stressful to work at National Express?

    Most people don’t feel stressed here

    How we know this

    49% of people say they often feel stressed at work

    Based on information from 53 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • No short notice shift changes

    Do National Express managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    31% of people say their manager changes their shifts at the last minute

    Based on information from 54 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid market rates

    Does National Express pay market rates?

    Most people are paid market rates

    How we know this

    51% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 41 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Managers are respectful

    Do people at National Express feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    50% of people say they’re treated with respect by their managers

    Based on information from 50 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do workers feel well informed about how National Express is doing?

    Most people feel well informed about how the company is doing

    How we know this

    51% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 53 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Enough training

    Do people get enough training when they start at National Express?

    People get enough training when they start

    How we know this

    76% of people report they got enough training when they started working here

    Based on information from 55 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People are paid enough to live on

    Does National Express pay enough to live on?

    People are paid enough to live on

    How we know this

    94% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 52 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get proper breaks

    Do people at National Express get proper breaks?

    People get proper breaks

    How we know this

    78% of people report that they get to take proper breaks

    Based on information from 49 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do workers at National Express do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    20% of people report that they do extra work that they don’t get paid for

    Based on information from 46 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at National Express worry about hours?

    People don’t worry about getting enough hours

    How we know this

    12% of people report they worry about getting enough hours

    Based on information from 51 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

About

National Express is a coach operator. They run coach services across the UK.

nationalexpress.com/en

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Pay ranges at National Express

  1. £9.79–13.19 per hour

National Express job reviews

  • Best thing

    Pay

    Worst thing

    Lack of respect from upper managenent
    They expect too much of us.

    4.7

    Driver, February 2021

    • £13.19 per hour
    • 25 or older
  • Best thing

    My direct manager was brilliant and very easy to talk to, as a result any help needed was forth coming and reciprocated with equal respect.

    Worst thing

    Anyone above the local level had n idea how to run a coach compzny

    8.4

    Driver, January 2021

    • £12.53 per hour
    • 25 or older

Jobs by location

  1. 7 job openings

  2. 3 job openings

Handy to know

How much notice do people get of their shifts?

31% report getting one week notice or less
9% report getting two weeks notice
2% report getting three weeks notice
44% report getting four weeks notice or more
13% report having a fixed rota

Based on 54 employees

What contracts are people on?

Full time 96% report having full time contracts (more than 35 hours)

Based on 48 employees

How are people paid?

By the hour 89% of people report they get paid by the hour

Based on 56 employees

Thinking of working at National Express?

Join Breakroom to unlock insights about National Express and thousands of other employers.

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