Mountain Warehouse

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Mountain Warehouse is a retailer. They sell outdoor activity equipment, accessories and clothes.

mountainwarehouse.com

Mountain Warehouse job reviews

Showing 21 reviews

  • Best thing

    Staff discount is useful if you spend time outdoors

    Worst thing

    Manager made the workplace unsafe. Payroll paid me way below minimum wage. I hate it.

    1.0

    Mountain Warehouse Sales assistant, August 2023

  • Best thing

    The people

    Worst thing

    Stress
    Lack of communication within different sectors of company

    5.5

    Mountain Warehouse Assistant manager, April 2023

  • Best thing

    Staff discount

    Worst thing

    The way my manager Treats and speaks to me

    1.6

    Mountain Warehouse Employee, April 2023

  • Best thing

    Can choose my own hours

    Worst thing

    Too much tasking

    5.5

    Mountain Warehouse Manager, February 2023

  • Best thing

    50% off

    Worst thing

    Lack of communication and being spoken down to by my manager and not understanding mental health issues. And being told to man up and a child could of done a better job. And superior that can’t not help but flirt with members of staff very unprofessional

    2.3

    Mountain Warehouse Sales assistant, February 2023

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  • Best thing

    The people I work with

    Worst thing

    Pay and hours

    6.0

    Mountain Warehouse Customer assistant, January 2023

  • Best thing

    Helping people

    Worst thing

    Dealing with rude customers

    8.9

    Mountain Warehouse Sales assistant, September 2022

  • Best thing

    Easy communication
    Comfortable
    Relaxing
    Enjoyable

    Worst thing

    Can get tiring

    8.4

    Mountain Warehouse Sales assistant, September 2022

  • Best thing

    Discount and friendly staff

    Worst thing

    Unnecessary stress added by area manager

    4.1

    Mountain Warehouse Assistant manager, July 2022

  • Best thing

    The team I work with and everyone else I’ve come across are all great

    6.6

    Mountain Warehouse Employee, July 2022

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  • Best thing

    The team I work with in store are the only drive I have - not great when I’m a member of management.
    Staff discount is good for retail.

    Worst thing

    Wage - staff are not paid enough! It’s not competitive for other outdoor brands or retail stores.
    Work load is too much. Serving customers should be the priority but they give big jobs to do then complain sales aren’t enough.
    Targets and KPIs are unrealistic. They have a current bonus incentive which looks good on paper but they release targets my store hasn’t ever achieved in 10 years!
    Head office are not supportive. I’d like to know if any of them have actually worked in a shop because they act like they haven’t got a clue what goes on on the ground.
    Bottom line is they don’t care about people.

    3.2

    Mountain Warehouse Assistant manager, June 2022

  • Best thing

    Staff discount is the only good thing I’d say.

    Worst thing

    Payed less than other staff for the same job, we have rats they won’t do anything about, very unsanitary and is never cleaned, very bad products, lies about prices, expects 110% effort constantly with no incentive to work hard. And a bonus scheme that’s never achieved as they set the targets at double what the store normally takes on a good week.

    1.9

    Mountain Warehouse Sales assistant, May 2022

  • Best thing

    - Customer Interactions
    - Some staff members commaraderie.
    - Competition between stores

    Worst thing

    - Lack of request of shift changes
    - Requested To Work Days Not Contracted For
    - Lack of shift replacements
    - Cleanliness of staff room / back of the store
    - Lack of needed items in deliveries
    - Over tiring and strenerous jobs
    - Bonuses being very low
    - Pay Wages

    1.6

    Mountain Warehouse Sales assistant, March 2022

  • Best thing

    Discount, people I work with

    Worst thing

    Always under pressure for sales and KPIs

    6.7

    Mountain Warehouse Manager, February 2022

  • Best thing

    The people are generally very nice and want the best for you

    Worst thing

    Because of the ‘clearance’ branding of MW, a huge amount of employee time is taken writing individual reduction tags for every item and changing promo, along with photographing this and sending it to head office. This time would probably better be spent engaging with customers

    3.9

    Mountain Warehouse Retail assistant, February 2022

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  • Best thing

    good team members, chilled

    Worst thing

    minimum wage

    7.6

    Mountain Warehouse Sales assistant, February 2022

  • Best thing

    Close knit family, can work with anyone

    Worst thing

    When it's busy, it is quite stressful

    9.2

    Mountain Warehouse Sales assistant, February 2022

  • Best thing

    My team
    Staff discount

    Worst thing

    Amount of tasking to do within short deadlines at the same time as managing a team and serving customers
    No office to complete admin/rotas/reports
    No staffroom

    8.3

    Mountain Warehouse Manager, January 2021

  • Best thing

    Reliable enough work and feel trusted and valued

    Worst thing

    Often too many hours for uni workload too

    2.7

    Mountain Warehouse Sales, September 2020

  • Best thing

    Close to Home
    Semi decent pay

    Worst thing

    Hours.
    KPI
    Lack of Training

    2.3

    Mountain Warehouse Supervisor, September 2020

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  • Best thing

    pride in my stoee

    Worst thing

    distance from home

    8.6

    Mountain Warehouse Store manager, July 2020