Mountain Warehouse
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DismissMountain Warehouse is a retailer. They sell outdoor activity equipment, accessories and clothes.
mountainwarehouse.comMountain Warehouse job reviews
Showing 21 reviews
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Best thing
Staff discount is useful if you spend time outdoors
Worst thing
Manager made the workplace unsafe. Payroll paid me way below minimum wage. I hate it.
Mountain Warehouse Sales assistant, August 2023
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Best thing
The people
Worst thing
Stress
Lack of communication within different sectors of companyMountain Warehouse Assistant manager, April 2023
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Best thing
Staff discount
Worst thing
The way my manager Treats and speaks to me
Mountain Warehouse Employee, April 2023
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Best thing
Can choose my own hours
Worst thing
Too much tasking
Mountain Warehouse Manager, February 2023
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Best thing
50% off
Worst thing
Lack of communication and being spoken down to by my manager and not understanding mental health issues. And being told to man up and a child could of done a better job. And superior that can’t not help but flirt with members of staff very unprofessional
Mountain Warehouse Sales assistant, February 2023
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Best thing
The people I work with
Worst thing
Pay and hours
Mountain Warehouse Customer assistant, January 2023
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Best thing
Helping people
Worst thing
Dealing with rude customers
Mountain Warehouse Sales assistant, September 2022
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Best thing
Easy communication
Comfortable
Relaxing
EnjoyableWorst thing
Can get tiring
Mountain Warehouse Sales assistant, September 2022
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Best thing
Discount and friendly staff
Worst thing
Unnecessary stress added by area manager
Mountain Warehouse Assistant manager, July 2022
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Best thing
The team I work with and everyone else I’ve come across are all great
Mountain Warehouse Employee, July 2022
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Best thing
The team I work with in store are the only drive I have - not great when I’m a member of management.
Staff discount is good for retail.Worst thing
Wage - staff are not paid enough! It’s not competitive for other outdoor brands or retail stores.
Work load is too much. Serving customers should be the priority but they give big jobs to do then complain sales aren’t enough.
Targets and KPIs are unrealistic. They have a current bonus incentive which looks good on paper but they release targets my store hasn’t ever achieved in 10 years!
Head office are not supportive. I’d like to know if any of them have actually worked in a shop because they act like they haven’t got a clue what goes on on the ground.
Bottom line is they don’t care about people.Mountain Warehouse Assistant manager, June 2022
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Best thing
Staff discount is the only good thing I’d say.
Worst thing
Payed less than other staff for the same job, we have rats they won’t do anything about, very unsanitary and is never cleaned, very bad products, lies about prices, expects 110% effort constantly with no incentive to work hard. And a bonus scheme that’s never achieved as they set the targets at double what the store normally takes on a good week.
Mountain Warehouse Sales assistant, May 2022
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Best thing
- Customer Interactions
- Some staff members commaraderie.
- Competition between storesWorst thing
- Lack of request of shift changes
- Requested To Work Days Not Contracted For
- Lack of shift replacements
- Cleanliness of staff room / back of the store
- Lack of needed items in deliveries
- Over tiring and strenerous jobs
- Bonuses being very low
- Pay WagesMountain Warehouse Sales assistant, March 2022
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Best thing
Discount, people I work with
Worst thing
Always under pressure for sales and KPIs
Mountain Warehouse Manager, February 2022
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Best thing
The people are generally very nice and want the best for you
Worst thing
Because of the ‘clearance’ branding of MW, a huge amount of employee time is taken writing individual reduction tags for every item and changing promo, along with photographing this and sending it to head office. This time would probably better be spent engaging with customers
Mountain Warehouse Retail assistant, February 2022
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Best thing
good team members, chilled
Worst thing
minimum wage
Mountain Warehouse Sales assistant, February 2022
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Best thing
Close knit family, can work with anyone
Worst thing
When it's busy, it is quite stressful
Mountain Warehouse Sales assistant, February 2022
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Best thing
My team
Staff discountWorst thing
Amount of tasking to do within short deadlines at the same time as managing a team and serving customers
No office to complete admin/rotas/reports
No staffroomMountain Warehouse Manager, January 2021
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Best thing
Reliable enough work and feel trusted and valued
Worst thing
Often too many hours for uni workload too
Mountain Warehouse Sales, September 2020
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Best thing
Close to Home
Semi decent payWorst thing
Hours.
KPI
Lack of TrainingMountain Warehouse Supervisor, September 2020
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Best thing
pride in my stoee
Worst thing
distance from home
Mountain Warehouse Store manager, July 2020