Mitchells & Butlers

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Mitchells & Butlers is a pub and restaurant operator. They run All Bar One, Toby Carvery and Harvester.

mbplc.com

Mitchells & Butlers job reviews

Showing 227 reviews

  • Best thing

    Just doing nothing when it’s dead but you have to be on with some one else

    Worst thing

    On less busy days managers and supervisors just walk off. Have to deal with ignorant people

    6.8

    Mitchells & Butlers Bar staff, February 2024

  • Best thing

    Staff. the hours you get

    Worst thing

    Too many hours sometimes longer shifts and the customers

    3.6

    Mitchells & Butlers Bartender, February 2024

  • Best thing

    The tips tbh. My colleagues are also really nice and we have quite a supportive team environment.

    Worst thing

    We are definitely expected to do too much on the rate of pay we're given.
    Restaurant environment can be particularly stressful.
    It's difficult to plan ahead for things with the last minute rota.

    3.5

    Mitchells & Butlers FOH team member, February 2024

  • Best thing

    Discounted food

    Worst thing

    The way staff treats other staff

    1.2

    Mitchells & Butlers Chef, February 2024

  • Best thing

    The team I work with 90% of them are great. We're all in the same boat but we keep each other going with team morale.

    Worst thing

    Head office and the senior management team haven't got a clue what's going on with the frontline! Sending our vouchers and offers they can't keep on top of. Sending out reports, targets and sales plans that are totally unobtainable but expect us to hit anyway, then we get told off when we don't hit them. They are uncontactable 99% of the time and when you do want to contact, you get their personal assistant who "promises they will call you back". The lack of support for management teams on the frontline is absolutely disgusting. They expect you to create a fantastic busy target hitting pub, but give you next to no labour, throw offers at you that your team can't handle, and to top it all of, guess what... You haven't completed your wellness course on the training platform! They need to make sure you understand mental health. It's a joke!!!!

    2.3

    Mitchells & Butlers Assistant manager, February 2024

  • Best thing

    The money

    Worst thing

    How they would call me last minute to pick up extra hours
    Them cancelling my shift

    1.4

    Mitchells & Butlers Chef, February 2024

  • Best thing

    Great staff

    Worst thing

    Not enough hours

    4.1

    Mitchells & Butlers Bartender, January 2024

  • Best thing

    Progression, benefits

    Worst thing

    Not having enough team to do the job

    9.6

    Mitchells & Butlers Deputy manager, January 2024

  • Best thing

    The team I work with daily are brilliant - fun, helpful and a good bunch of people. Some of the managers are great too and always help and get stuck in. Discount is great especially as a student!

    Worst thing

    The management are difficult about silly things. For example I’m a full time student doing 5days a week/35 hours and then then expect me to work every Saturday and Sunday on top of that meaning I wouldn’t get a day off for weeks. I’ve made it clean my studies come first but that means nothing to them. I have never worked with anyone as lazy, poorly mannered or unhelpful as one of my managers is but the manager above her is worse. In a review session about my work ethic I was never told a single positive, only negatives and after discussing this with my team they were disappointed and ashamed as they all feel I’m a brilliant team member who takes on the tasks others don’t want and cracks on with work. In general- management hugely lets the side down, we don’t get paid enough to get treated so badly by them and frankly the turn over of staff js so high mainly due to management not being flexible when there is definitely the ability to be. I’ve been there 6 months and I’ve seen multiple staff come and go in that short space of time.

    3.9

    Mitchells & Butlers Server, January 2024

  • Best thing

    A lot of customers are friendly and staff is too if you take away some overly negative coworkers

    Worst thing

    Being constantly promised I'd get trained and promoted then it not being a priority at all, knowing some staff are paid 2.50 more per hour for the same role

    2.6

    Mitchells & Butlers Shift supervisor, January 2024

  • Best thing

    Learning

    Worst thing

    Telling your manger when you have holiday and then they say its fine then put you on a shift so you have to tell them to take you off

    5.0

    Mitchells & Butlers Kitchen assistant, December 2023

  • Best thing

    Occasionally the people

    Worst thing

    Stress, long hours, inadequate rest between shifts

    3.9

    Mitchells & Butlers Team leader, December 2023

  • Best thing

    wonderful coworkers and management team

    Worst thing

    some customers can be rude and abrasive

    8.4

    Mitchells & Butlers Front of house, December 2023

  • Best thing

    Getting to serve nice customer and build a rapport with them

    Worst thing

    When the kitchen messes up and I have to sort it

    4.2

    Mitchells & Butlers Front of house staff, December 2023

  • Best thing

    The customers and the team around you, generally a great bunch and customers are on the whole very understanding.

    Worst thing

    Head office havent a clue what is actually going on in the business, it is far too top heavy with more consultants/advisors than one can shake a stick at. There is a total lack of understanding of the cost of living and the relationship with rates of pay, with the hours worked by their teams and the demands that these place on the teams. In addition the senior management have no understanding of the impact of their decision, how their unrealistic labour targets are impacting the delivery of the brand and fail to be operations led to coach staff/management on how to achieve the targets more effectively. The link between sales growth and labour costs/control is totally lost on the current Operations Director in the brand that I work in. The rates of pay are frankly insulting and demeaning and the Management by laptop culture of the senior team will prevent the brand achieving its end goals. The store based teams need more practical training on how to actually perform certain tasks, for example interviewing.

    3.0

    Mitchells & Butlers Shift supervisor, December 2023

  • Best thing

    All staff is friendly, no work drama, if you need help all you do is ask, I can work more or less hours if I need to

    Worst thing

    Having to work on Christmas Eve or Christmas Day, sometimes customers are a handful

    9.2

    Mitchells & Butlers Front of house, December 2023

  • Best thing

    Meeting new people

    Worst thing

    Bad hours

    4.5

    Mitchells & Butlers Chef, November 2023

  • Best thing

    When I get to leave

    Worst thing

    Incompetent managers, never stock when we need it, no equipment.

    1.8

    Mitchells & Butlers Chef, October 2023

  • Best thing

    It’s not too busy

    Worst thing

    Hours

    4.7

    Mitchells & Butlers Chef de partie, October 2023

  • Best thing

    Shifts, team work is decent

    Worst thing

    Management and the understanding of services with certain staff

    5.0

    Mitchells & Butlers Kitchen assistant, October 2023

  • Best thing

    Customers

    Worst thing

    Hours not enough staff

    10

    Mitchells & Butlers Assistant manager, October 2023

  • Best thing

    Nothing

    Worst thing

    Condescending management who never spent a minute in the frontline

    1.2

    Mitchells & Butlers Deputy manager, September 2023

  • Best thing

    Fun, team work, relaxed work atmosphere

    Worst thing

    Can be long days, working weekends, can be stressful

    8.2

    Mitchells & Butlers General manager, September 2023

  • Best thing

    Going home

    Worst thing

    Attitude towards other staff members, when guests are even saying it’s rude the way the speak to you; you know it’s bad

    1.7

    Mitchells & Butlers Front of house staff, September 2023

  • Best thing

    The happy people

    Worst thing

    The hours

    5.0

    Mitchells & Butlers General manager, September 2023

  • Best thing

    Enjoying working with my co workers

    Worst thing

    My manager and food there is horrible

    1.7

    Mitchells & Butlers Waiter, September 2023

  • Best thing

    The people, fast paced, fun

    Worst thing

    Communication

    7.3

    Mitchells & Butlers Runner, August 2023

  • Best thing

    Meeting new people
    Good management teams
    Answers to most of your problems

    Worst thing

    Time off
    Overload sometimes with work
    Random shifts so bad sleeping pattern
    Communication with some sectors

    7.6

    Mitchells & Butlers Deputy manager, August 2023

  • Best thing

    making the food i’ve always loved cooking

    Worst thing

    the staff my head chef is great but the shift leads don’t know basic food hygiene procedures or stock rotation and it was infuriating having to pick up all there slack for half the pay they also would just verbally abuse anyone under them i pack the job in two months into it because how bad it got

    1.4

    Mitchells & Butlers Kitchen assistant, August 2023

  • Best thing

    Can eat boh only

    Worst thing

    To much expected from junior staff whilst seniors do very little, bonus culture

    3.9

    Mitchells & Butlers Chef, August 2023

  • Best thing

    Meeting new people, staff, customers.

    Worst thing

    Horrible customer, people who go out there way to mess your day

    1.2

    Mitchells & Butlers Assistant manager, August 2023

  • Best thing

    If you work with a good team it makes a world of difference

    Worst thing

    Low pay

    5.0

    Mitchells & Butlers Supervisor, August 2023

  • Best thing

    Benefits and flexibility

    Worst thing

    Lack of training

    5.5

    Mitchells & Butlers Employee, August 2023

  • Best thing

    Going home

    Worst thing

    Getting micromanaged for the simplest of task making me feel belittled

    1.4

    Mitchells & Butlers Sous chef, August 2023

  • Best thing

    Meeting people
    Good food
    Room to grow

    Worst thing

    When the team aren’t team players

    9.2

    Mitchells & Butlers Shift supervisor, August 2023

  • Best thing

    fundamentally it’s pretty easy and i don’t have to work too hard.

    Worst thing

    People, whether it’s bad staff or idiot customers.

    5.0

    Mitchells & Butlers Shift supervisor, July 2023

  • Best thing

    The team become a family

    Worst thing

    Some people leave

    9.2

    Mitchells & Butlers Head chef, July 2023

  • Best thing

    Some people and convenience

    Worst thing

    Poor hygiene

    1.7

    Mitchells & Butlers Supervisor, July 2023

  • Best thing

    Close to work and the people

    Worst thing

    The whole thing

    1.5

    Mitchells & Butlers Chef, July 2023

  • Best thing

    Secure job, fixed days off

    Worst thing

    Stress, lack of management, upper management has no interest in a good work environment

    4.2

    Mitchells & Butlers Chef, July 2023

  • Best thing

    Good people, nice hours

    Worst thing

    Stress

    3.7

    Mitchells & Butlers Front of house staff, July 2023

  • Best thing

    Great teamwork (but depends on the place)

    Worst thing

    Lack of communication with managers

    8.0

    Mitchells & Butlers Chef, July 2023

  • Best thing

    Stability

    Worst thing

    Rhe level of stress and amount of hours worked

    8.0

    Mitchells & Butlers Kitchen manager, July 2023

  • Best thing

    Tps,team and customers

    Worst thing

    Respect towards individuals

    1.9

    Mitchells & Butlers Front of house, June 2023

  • Best thing

    Opportunists and career paths

    Worst thing

    Lack of rotas in advance

    2.3

    Mitchells & Butlers Deputy manager, June 2023

  • Best thing

    Some of the locals

    Worst thing

    Management, bitchy team, condescending team members, cliquey, overworked and underpaid, expected far too much from one person. Management allow you to be verbally abused by customers and do nothing about it even if you are crying, anxious etc. they simply do not care about anything but numbers. If you make a mistake you are shamed in front of the restaurant. Not welcome in on your days off. Bad rota

    1.0

    Mitchells & Butlers FOH team member, May 2023

  • Best thing

    Colleagues are really nice and regulars too and discount is alright

    Worst thing

    Boss doesn’t know how to communicate properly, get left on read and is very intimidating, inconsistent hours, have not worked for over a month as manager refused to give me hours

    2.5

    Mitchells & Butlers Front of house staff, May 2023

  • Best thing

    The community at my place of work is good, friendly staff and very social, the responsibility is not too much and it never feels too stressful at the lowest position (team player)

    Worst thing

    lots of things feel unfair even though they are probably legal. Unpaid breaks 20 min breaks on very long shifts, meals costing £4, getting clocked out earlier than you leave, getting clocked in later if you are a few minutes late. Always working crazy busy weekends

    2.8

    Mitchells & Butlers Employee, May 2023

  • Best thing

    Food discount
    Nice customers

    Worst thing

    Busy shifts
    Understaffed

    9.2

    Mitchells & Butlers Employee, May 2023

  • Best thing

    Most staff are friendly
    Good discounts on stuff thats not work related like gyms and cinema

    Worst thing

    I get bullied by some of my co-workers

    7.1

    Mitchells & Butlers Commis chef, May 2023