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Customer service assistants

Mitchells & Butlers

4.8

Not currently hiring

What do people say about working as a customer service assistants at Mitchells & Butlers?

  • Best thing

    The service charge and the people who work there

    Worst thing

    Long hours, up to 15 per day

    6.4

    Mitchells & Butlers Employee, December 2021

What do other people say about working at Mitchells & Butlers?

  • Worst thing

    Long hours busy hours for not enough money.

    4.9

    Mitchells & Butlers Employee, April 2022

  • Worst thing

    Being left in the kitchen on your own when your not fully trained and not been there long enough to be able to fulfill all requirements

    1.6

    Mitchells & Butlers Employee, April 2022

  • Best thing

    The rest of the team

    Worst thing

    Lack of cleaning materials

    8.6

    Mitchells & Butlers Employee, March 2022

  • Worst thing

    Long hours 13+
    Holiday emails left unresponded to
    Made to feel bad for even bringing up any issues
    Manager is never there
    Manager is extremely hard to talk too

    1.0

    Mitchells & Butlers Employee, March 2022

  • Best thing

    Good place to start your career. Other than that, you don’t really want to be there long term.

    Worst thing

    Where to start? Head Office don’t care about staff, only care about their company reputation, so will usually take customers side in arguments.
    They are cheap, and will underpay all staff. For a dying industry where no one wants to work anymore, they are putting nails in coffins.
    Management are back handed.
    Take time off? Your managers won’t like that…. Be prepared to be slammed for it.
    No paid overtime.
    60% of customers don’t give a damn about you, and just feel they are more entitled than you are in the company.
    Your well-being and life outside of work? Yeah, they don’t care about that.
    They advised a whole brand, based in a crime high, surbaban are, to take an evening jog when feeling sad.

    All in the all. If you’re in a restaurant or a pub, or bar, no one cares.
    If you work in head office. Even if you aren’t good at it… everyone bends over for you.

    1.3

    Mitchells & Butlers Employee, March 2022

  • Best thing

    The people I work with are so lovely & the managers are so understanding!

    Worst thing

    Customers can be unreasonable sometimes, and it can often be difficult working under pressure if it’s a busy night.

    7.4

    Mitchells & Butlers Employee, February 2022

  • Best thing

    Staff are friendly and supportive

    Worst thing

    Pay, customers and hours

    6.4

    Mitchells & Butlers Employee, February 2022

  • Best thing

    The people i work with are great, i enjoy 4/6 days a week.

    Worst thing

    The building we work in is falling apart but we dont have the funding to repair it. the burns kits only have bandages in them which has caused many unnecessary trips to hospital.
    the younger staff are used for they’re cheap wages and are exhausted and overworked. we are also severely understaffed but are in the process of hiring more staff. the restaurant itself would do great if it wasn't for the lack of fucks given towards the leaking roofs, the antisocial behaviour in the area and the staffing situation. just needs some tlc.

    1.6

    Mitchells & Butlers Employee, February 2022

  • Best thing

    I am lucky enough to work with amazing people who are really understanding

    Worst thing

    Part time workers are often taken advantage of. I am contracted at 16 hours minimum but tend to do at least 23 hours a week. Occasionally reaching over 30 hours as of recent.

    3.9

    Mitchells & Butlers Employee, February 2022

  • Best thing

    Im doind what i love...cooking.

    4.6

    Mitchells & Butlers Employee, February 2022

  • Best thing

    The team

    Worst thing

    Morals and customers

    2.8

    Mitchells & Butlers Employee, January 2022

  • Best thing

    There’s a sense of family and community at work, everyone there is nice and helpful if you need them to be.

    Worst thing

    Lack of communication between front and back of house causing problems to customers food

    6.0

    Mitchells & Butlers Employee, December 2021

  • Best thing

    Fun and friendly team
    Staff benefits/discounts

    Worst thing

    Rude guests and angry chefs

    6.8

    Mitchells & Butlers Employee, December 2021

  • Best thing

    Food

    Worst thing

    One of my managers

    6.6

    Mitchells & Butlers Employee, December 2021

  • Best thing

    The people

    Worst thing

    The guests and company don't give enough money in the rotas

    1.3

    Mitchells & Butlers Employee, December 2021

  • Worst thing

    Everything
    Hours
    The way your treated
    Don't get a break even if you do more then 4 hours

    1.4

    Mitchells & Butlers Employee, December 2021

  • Best thing

    Lots of perks
    Almost everyone you work with is nice and friendly

    Worst thing

    The customers can sometimes be quite entitled

    8.8

    Mitchells & Butlers Employee, December 2021

  • Best thing

    The people I work with are generally great and some regulars are also really nice.

    Worst thing

    Head office don’t appreciate you at all nor do they understand and encourage management to reduce hours as much as possible to cut labour costs and won’t repair things for ages.

    3.4

    Mitchells & Butlers Employee, December 2021

  • Best thing

    Manager can be understanding and helpful when he is in a good mood.

    Worst thing

    No understanding of time it takes to meet their expectations of the service they require you to fulfil and pay is very poor for the amount of work you do and stress that the job entails.

    2.0

    Mitchells & Butlers Employee, December 2021

  • Best thing

    the people

    Worst thing

    want to work more but i cant

    9.8

    Mitchells & Butlers Employee, December 2021

  • Best thing

    Nothing I can’t wait to find a new job love cooking but NOT here

    1.1

    Mitchells & Butlers Employee, October 2021

  • Best thing

    Social aspect of the job
    Good people
    Flexible shifts
    OK pay in regards to the industry as a whole
    The actual job is quite fun and every day is different
    Rewarding when guests are happy and you get good feedback.

    Worst thing

    Unsociable hours
    Work too much
    Difficult to stay in contact with friends and family
    Often expected to work without breaks and over my hours (unpaid)
    Little recognition for doing a good job but immediately noticed and bought up on any small mistake
    Constantly short staffed
    Contacted and expected to do things on days off - can never really switch off
    Lack of training when you start - thrown into deep end

    3.0

    Mitchells & Butlers Employee, September 2021

  • Worst thing

    People with no life experience being put into senior beaurecratic roles

    2.3

    Mitchells & Butlers Employee, September 2021

  • Best thing

    Working with a great team

    Worst thing

    The shift patterns and hours

    7.6

    Mitchells & Butlers Employee, August 2021

  • Best thing

    The team I work with are more like extended family, we can laugh and cry together. The job is fun most of the time.

    Worst thing

    It is stressful, physically demanding, and have ended up in tears a few times due to some guests. Not great if you have physical problems, the plates and drinks are heavy to carry and can cause long term damage to hands and wrists.

    6.4

    Mitchells & Butlers Employee, August 2021

  • Best thing

    Meeting new people and the people I work with.

    Worst thing

    Small minority of people that are impatient and rude. Supply issues with getting stock due to covid

    8.0

    Mitchells & Butlers Employee, August 2021

  • Best thing

    team is close

    Worst thing

    short staffed over worked no work life balance

    1.5

    Mitchells & Butlers Employee, July 2021

  • Best thing

    Great fun and tight team. We are helping each other not only at work but also in real life.

    Worst thing

    Long working hours sometimes. Very hard to balance family and social life while working. Pay not too great for the amount of work required.

    6.4

    Mitchells & Butlers Employee, July 2021

  • Best thing

    The team I work with are great always look out for each other and help each other out.

    Worst thing

    The hours are ridiculous, I’m contracted for 48 hours which is a lot of hours to start with, the pay isn’t great. I have to work 12 hour shifts without a break, sometimes working 7-8 days in a row without a day off and I feel like higher management don’t care that we work ourselves to the bone they just add more and more on more on. Sometimes they give guests 50% off mon-wed and we still only get 33%. Most of the time just feel like a number and not a valued employee.

    2.4

    Mitchells & Butlers Employee, July 2021

  • Best thing

    Made great friends working in O’Neill’s (customers and staff)

    Worst thing

    Unorganised, leave you in the dark with everything, including giving us our rota the day before the week begins. Very toxic environment, management are bully’s and make you feel awful for doing anything that even slightly inconveniences them and don’t care about your mental or physical health

    1.2

    Mitchells & Butlers Employee, July 2021

  • Best thing

    The team I work with

    Worst thing

    Not having enough staff to work in the kitchen when you have large bookings

    2.3

    Mitchells & Butlers Employee, June 2021

  • Best thing

    The team,
    Progression,
    Management

    Worst thing

    Pay rates,
    Head office

    8.8

    Mitchells & Butlers Employee, June 2021

  • Best thing

    The other staff are fun

    Worst thing

    sexual assault in the workplace by customers is overlooked and i get many more hours than i’m contacted to do, whilst on minimum wage

    4.7

    Mitchells & Butlers Employee, June 2021

  • Best thing

    The team i work with in the kitchen

    Worst thing

    The head office now stop penny pinching

    2.3

    Mitchells & Butlers Employee, June 2021

  • Best thing

    The team

    Worst thing

    Short notice of shifts

    2.4

    Mitchells & Butlers Employee, June 2021

  • Worst thing

    No breaks, even on a 12 hour shift

    4.6

    Mitchells & Butlers Employee, June 2021

  • Best thing

    The public

    Worst thing

    Working with mangers who don't do there jobs

    1.5

    Mitchells & Butlers Employee, June 2021

  • Best thing

    Team that I work with, trying lots of different food, fast paced atmosphere

    Worst thing

    Lack of staff, working 60+ weeks without a choice, not getting breaks on busy shifts.

    3.2

    Mitchells & Butlers Employee, June 2021

  • Best thing

    Nice location

    Worst thing

    Got paid a lot lower than expected. On the website I applied for it was stated to be 8.91 per hour but instead I’m being paid 6.87 per hour instead

    4.2

    Mitchells & Butlers Employee, June 2021

  • Best thing

    The team are fantastic to work with

    Worst thing

    The hours are long and the customers are quite often rude

    4.7

    Mitchells & Butlers Employee, June 2021

  • Best thing

    Great team
    Great benefits
    Good pay

    Worst thing

    Can be stressful sometimes

    8.9

    Mitchells & Butlers Employee, May 2021

  • Best thing

    I manage my time what to do. My manager give me free hand cause he trusts me.

    8.8

    Mitchells & Butlers Employee, May 2021

  • Best thing

    Staff discount

    Worst thing

    Hours can be unpredictable and may have to stay late

    1.8

    Mitchells & Butlers Employee, May 2021

  • Best thing

    The team

    Worst thing

    Stressful , not enough staff allowed to be put on shift

    5.5

    Mitchells & Butlers Employee, April 2021

  • Best thing

    Hours can be catered to your availability.
    Discounts and benefits.
    Team moral mostly high

    Worst thing

    Sometimes lack of staff

    7.1

    Mitchells & Butlers Employee, April 2021

  • Best thing

    I enjoy the job itself.

    Worst thing

    No breaks, no support, understaffed, poor pay, no service or tips, lack of respect.

    1.4

    Mitchells & Butlers Employee, April 2021

  • Best thing

    Decent pay - good benefits

    Worst thing

    Long hours

    8.4

    Mitchells & Butlers Employee, April 2021

  • Best thing

    I can create my rota and I love working in hospitality.

    Worst thing

    Unsocial hours, shifts and weekends, special days.

    7.6

    Mitchells & Butlers GM, March 2021

  • Best thing

    The people I work with

    Worst thing

    Budgets

    2.0

    Mitchells & Butlers Employee, March 2021

  • Best thing

    Flexibility, fun, stretching

    Worst thing

    Long shifts, physically hard

    8.2

    Mitchells & Butlers Kitchen manager, February 2021

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