Mencap job reviews

Showing 72 reviews

• Best thing

  You get to be on the front line of helping the people in our society who would otherwise be left behind.

  Worst thing

  The reality is that most people in Mencap care would be better of with their family. Mencap's interview and hiring process is far too broad and is basically a 'bums in seats' kind of system rather than finding people who really suit the job. As such you'll find yourself working with people who see the job as a list of tasks to be completed rather than a dynamic job where you should always be putting the people you support first.

  3.7

  Support worker at Mencap, February 2025

• Best thing

  It's such a good opportunity to work with and support people i can interact with and who are vulnerable and help them live independently

  Worst thing

  Sometimes staff can be condescending coz of my age

  3.4

  Support worker at Mencap, February 2025

• Best thing

  Love to care for people

  Worst thing

  Being exploited

  1.3

  Care assistant at Mencap, December 2024

• Best thing

  Manager is very easy to connect with

  Worst thing

  Personal care

  6.4

  Support worker at Mencap, December 2024

• Best thing

  Service user's

  Worst thing

  Very toxic place to work Management very poor and inexperienced no qualifications and HR and Safeguarding are an absolute disgrace their more intrested in a blame culture instead of getting to the root cause so many staff have left because of this bullying is so bad and it effects the service user's and nothing is done the place is mainly fuĺ of agency.

  1.1

  Support worker at Mencap, September 2024

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• Best thing

  Nothing

  Worst thing

  Some team members are lazy

  3.7

  Support worker at Mencap, August 2024

• Best thing

  Manager is understanding and helpful

  Worst thing

  None

  9.6

  Support worker at Mencap, July 2024

• Best thing

  Working with the guys

  Worst thing

  The staff I have to work with

  2.6

  Support worker at Mencap, June 2024

• Best thing

  Getting to take to nice place

  Worst thing

  Short staff a bad staff

  3.4

  Support worker at Mencap, June 2024

• Best thing

  No shift is EVER the same,
  The laughs and banter get you through
  The training when I started was superb
  My work place keeps me humble

  Worst thing

  Tiring physically
  Mentally draining
  Back biting and fault finding
  Low paid

  8.8

  Support worker at Mencap, June 2024

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• Best thing

  The clients have so much personality, it’s nice to see them happy.

  Worst thing

  Sometimes clients can be violent towards staff.

  7.5

  Playworker at Mencap, February 2024

• Best thing

  The tenants wages

  Worst thing

  Wages...communication and support from management. Lack of common sense in everyday living

  8.0

  Support worker at Mencap, February 2024

• Best thing

  Helping the people I support

  Worst thing

  All the computer work which I think is above my pay grade

  3.0

  Support worker at Mencap, January 2024

• Best thing

  Making a small impact on delivering for the lives of people with a learning disability

  Worst thing

  Incredibly poor team culture
  Institutional mindsets from team members going unchallenged
  Tolerance of poor standards of care

  4.1

  Support worker at Mencap, September 2023

• Best thing

  It’s rewarding

  Worst thing

  Long shifts, underpaid sleep ins, no useful on call at weekends so can get stuck at work if someone phones in sick, staffing issues

  4.6

  Support worker at Mencap, September 2023

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• Best thing

  Seeing the kids smile

  Worst thing

  Getting injured by kids, watching them hurt themselves and watching them have seizures

  5.0

  Playworker at Mencap, July 2023

• Best thing

  Supporting people with their daily lives

  Worst thing

  The actual company does not care about staff at all. They know they can easily replace you.
  They also abuse the on call system in order to cover shifts that their lack of staffing leave open.

  They never listen to anything

  They have created a digital recording system that is the most awful price of tech known to man

  6.0

  Support worker at Mencap, June 2023

• Best thing

  Loving my job. Was able to care fir my mum for 7 years due the change of job/ tole within care. My manager was amazing.

  Worst thing

  Nothing really

  9.9

  Support worker at Mencap, June 2023

• Best thing

  Supporting vulnerable people, and trying to make a difference.

  Worst thing

  Lack of support from social services, housing providers, poor wages, 24 hour shifts with no breaks, no regular staff team, people placed in inappropriate services, no support from police when crimes have occurred, no chance to progress, no access to studying although this was promised.

  3.4

  Support worker at Mencap, May 2023

• Best thing

  Making a difference to people we support

  Worst thing

  Pay...pressure to take on extra hours...not being supported when we have a complaint...

  8.2

  Support worker at Mencap, April 2023

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• Best thing

  The colleagues I work with

  Worst thing

  The work load and lack of training

  2.8

  Admin assistant at Mencap, March 2023

• Best thing

  No working time either benifits or otherwise poor pay

  Worst thing

  Poor pay

  2.0

  Employee at Mencap, February 2023

• Best thing

  People we support
  Training
  Freedom

  Worst thing

  Recruitment

  10

  Support worker at Mencap, February 2023

• Best thing

  Best thing about my job is the team I work with

  Worst thing

  I'll managed over worked under paid extra responsibilities given to us but get same rate of pay

  1.6

  Support worker at Mencap, December 2022

• Best thing

  Meeting new people, developing new skills

  Worst thing

  Underpaid and not supported enough by higher management

  8.4

  Support worker at Mencap, December 2022

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• Best thing

  The people I support

  Worst thing

  Lack of enthusiasm from other staff

  6.1

  Support worker at Mencap, October 2022

• Best thing

  the bond with pws

  Worst thing

  pay, no breaks, not much management support and guidance, lack of staff.

  3.3

  Support worker at Mencap, September 2022

• Best thing

  Seeing others happy

  Worst thing

  How physically and me draining it is

  2.6

  Relief support worker at Mencap, September 2022

• Best thing

  Going in to help the people I support to fulfill their needs to have a better life

  Worst thing

  No friends
  Staff in groups and leaving you out
  Staff don't speak to you
  Talk behind your back

  7.6

  Support worker at Mencap, September 2022

• Best thing

  Making a difference to someone’s day

  Worst thing

  Unorganised, under valued, pressured and not given services you want.

  3.0

  Support worker at Mencap, August 2022

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• Best thing

  The team that I work with and the service users

  Worst thing

  Managers do not u sweats d how hard it is dealing with service users on a daily

  3.3

  Support worker at Mencap, June 2022

• Best thing

  The clients

  Worst thing

  Bad pay
  Bad training
  Bad area manager
  Harrasement that won't get delr

  5.5

  Support worker at Mencap, May 2022

• Best thing

  My co-workers are amazing

  Worst thing

  The company doesn’t care about employees, all managerial staff have never had experience in care so don’t understand what we have to go through day to day. Mencap make it hard to work out take home pay on purpose, claim to be a charity but pay their CEO hundreds of thousands while not paying staff the real living wage. Disgusting company, cover up literal crimes so they don’t have to fire managers.

  1.2

  Support worker at Mencap, April 2022

• Best thing

  Supporting people with learning difficulties

  Worst thing

  Poor pay and lack of communication

  2.1

  Support worker at Mencap, April 2022

• Best thing

  Working with the lovely tenents

  Worst thing

  Management put too much stress and pressure on you too many hrs no breaks no support

  1.4

  Support worker at Mencap, March 2022

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• Best thing

  Seeing the people I support happy and enjoying their day.

  Worst thing

  When a person I support is upset and I don't understand why or what I can do. This upsets me we usually work it out.

  9.3

  Support worker at Mencap, March 2022

• Best thing

  Lovely residents.
  Good pay.

  Worst thing

  Unsafe place to work if residents are violent.
  Awful management, they do not understand what we do at the bottom of the chain.
  Non paid breaks.
  No support from management.

  3.4

  Support worker at Mencap, February 2022

• Best thing

  Helping people friendly colleagues

  Worst thing

  No support from management. Never praised for hard work. Poor pay

  3.2

  Support worker at Mencap, February 2022

• Best thing

  Help people

  Worst thing

  Pay bad for what u do and get call in on day off and holiday

  4.2

  Support worker at Mencap, December 2021

• Best thing

  Making the people I support happier

  Worst thing

  Totally disregarded by management

  1.3

  Support worker at Mencap, October 2021

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• Worst thing

  Never knowing if you'll leave your shift on time

  2.6

  Support worker at Mencap, September 2021

• Best thing

  The people who we support

  Worst thing

  Shifts running over the time

  1.2

  Support worker at Mencap, August 2021

• Best thing

  The people who I look after

  Worst thing

  Management

  1.6

  Support worker at Mencap, July 2021

• Best thing

  Teamwork

  Worst thing

  Too little time to get things done.

  9.0

  Support worker at Mencap, July 2021

• Best thing

  The Clients

  Worst thing

  No time to eat, use the toilet, sit down to report write.

  1.6

  Support worker at Mencap, July 2021

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• Best thing

  The people I support

  Worst thing

  Pay

  1.6

  Support worker at Mencap, June 2021

• Best thing

  The people we support,

  Worst thing

  Training and remote management

  2.0

  Support worker at Mencap, June 2021

• Best thing

  Very understanding and flexible management. Great coworkers and the residents are happy and want to be there

  Worst thing

  Sometimes the hours are long

  9.8

  Support worker at Mencap, May 2021

• Best thing

  The tennants

  Worst thing

  Not enough trained staff.

  1.6

  Support worker at Mencap, April 2021

• Best thing

  The tenants
  Colleagues

  Worst thing

  Lack of staff
  Poor pay

  5.5

  Support worker at Mencap, April 2021