5.5

McDonald’s

Customer assistant at McDonald’s

People in this role may also be known as retail and sales assistants or crew member.

114 workers in this role at McDonald’s have taken the survey.

How much does McDonald’s pay customer assistants?

Customer assistant at McDonald’s
£7.11–9.35
Typical range
£7.38–10.00

Customer assistant employees at McDonald’s are typically paid £7.11–9.35 an hour, based on data from 113 employees.

Compare pay rates at McDonald’s

What is management like for customer assistant employees at McDonald’s?

3,873 people shared what they think about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do customer assistants think McDonald’s head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    72% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 93 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer assistants at McDonald’s feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    76% of people say they’re treated with respect by their managers

    Based on information from 90 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    I’ve met the greatest friends and some managers like to see you progress in different areas.

    Worst thing

    Inadequate training, some managers can be really rude and ignore your likes and dislikes in different areas and put you on your disliked areas more often.

    4.9

    Employee, October 2021

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What are the hours like for customer assistant employees at McDonald’s?

3,873 people shared what they think about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do customer assistants get of their shift pattern at McDonald’s?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 75% report getting one week notice or less
    • 17% report getting two weeks notice
    • 2% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 6% report having a fixed rota

    Based on information from 114 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    Do customer assistants work the same number they are contracted for at McDonald’s?

    Only some people work the same number of hours they’re contracted for

    How we know this

    73% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 96 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Good
  • Easy to take sick leave

    How easy is it for customer assistants to take sick leave at McDonald’s?

    Most people find it easy to take sick leave

    How we know this

    64% of people report that it’s easy to take time off if they are sick

    Based on information from 98 job reviews

  • Good choice of shifts

    Do customer assistants at McDonald’s get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    60% report that their manager gives them enough choice over which shifts they work

    Based on information from 108 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People don’t worry about getting enough hours

    Do customer assistants at McDonald’s worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    65% of people report they don’t worry about getting enough hours

    Based on information from 113 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it for customer assistants to book a holiday at McDonald’s?

    People find it easy to book holidays

    How we know this

    78% of people report it’s easy to book holidays

    Based on information from 90 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • No short notice shift changes

    Do McDonald’s managers change customer assistants shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    80% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 102 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer assistants at McDonald’s get proper breaks?

    People get proper breaks

    How we know this

    85% of people report that they get to take proper breaks

    Based on information from 102 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do customer assistants at McDonald’s do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    79% of people report that they don’t do extra unpaid work

    Based on information from 106 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Here’s a recent review that mentions hours:

  • Best thing

    Hours worked around family commitments

    Worst thing

    Long hours

    5.8

    Employee, October 2021

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What is career progression like for customer assistants at McDonald’s?

3,873 people shared what they think about this job…

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Good
  • Enough training

    Do customer assistants get enough training when they start at McDonald’s?

    Most people get enough training when they start

    How we know this

    61% of people report they got enough training when they started working here

    Based on information from 102 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are customer assistants given support to progress at McDonald’s?

    Most people are given support to progress here

    How we know this

    In the last year, 57% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 96 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from customer assistants at McDonald’s

26 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Meeting new people and allowing customers to feel welcome in store.

    Worst thing

    Often manic environment, where staff are stressed due to technical hitches in the past, which has often resulted in temporary store closure. Customers often rude if things are not going the speed they're looking for, even when the store is crazy busy.

    6.3

    Employee, November 2021

  • Best thing

    meeting people

    Worst thing

    how much work you have to do

    3.1

    Employee, November 2021

  • Best thing

    Hours worked around family commitments

    Worst thing

    Long hours

    5.8

    Employee, October 2021

  • Best thing

    The people I work with

    Worst thing

    Being shouted at and being degraded in front of colleagues

    3.0

    Employee, October 2021

  • Best thing

    I love the customer interaction

    3.8

    Employee, September 2021

  • Best thing

    Free meal on break

    Worst thing

    The Job

    2.7

    Employee, September 2021

  • Best thing

    Free meal on break, the people who work there

    Worst thing

    Long hours on your feet

    6.7

    Employee, September 2021

  • Best thing

    All staff are welcoming, friendly and helpful, a great way to make money as a student and a great way to meet many new people

    Worst thing

    Customers with expectations which are too high (eg people who have no idea what actually happens and demand things be done differently), doing a task alone when work load is too much

    6.5

    Employee, August 2021

  • Best thing

    Nothing you have horrible customers alot of the time and get treated horribly. Its very stressful and nt worth it.

    Worst thing

    Evething constantly burning myself and getting upset because of rude customers.

    4.3

    Employee, August 2021

  • Worst thing

    Bullying, favourites in the work place, rude customers and uber drivers, no respect

    2.1

    Employee, July 2021

  • Best thing

    The day to day meetings with customers and work colleagues

    Worst thing

    When we are having IT issues

    8.0

    Employee, July 2021

  • Best thing

    Free food and money

    Worst thing

    Snotty customers

    7.0

    Employee, June 2021

  • Best thing

    Being around so many people my age, relating to them

    Worst thing

    Being put in the same place every shift, not giving me training on other areas of the restaurant although being told I need to work on the areas. Not having a schedule plan get looked at for 8 months, having extremely early start times on my schedule although I’ve said multiple times I can’t work before a specific time, and after a specific time. Not getting listened to when uniform doesn’t fit, having no schedule until the first day of the week.

    3.0

    Employee, June 2021

  • Worst thing

    Your just a number as long as they make profit they don’t care

    4.3

    Employee, June 2021

  • Best thing

    The team spirit

    Worst thing

    The noise

    5.5

    Employee, June 2021

  • Best thing

    It's like one big happy family. I love everything about working for McDonald's

    Worst thing

    I've been with the company well over 10 years & I've not found anything that I don't like in my job

    8.0

    Employee, June 2021

  • Best thing

    The night shifts are relaxing and stress free.

    Worst thing

    We are not scheduled for a position during our shift ahead of time, so we have no idea what we are going to be doing until we are there and clock in.

    5.0

    Employee, June 2021

  • Best thing

    Work colleagues are nice

    Worst thing

    The rude customers

    5.2

    Employee, May 2021

  • Best thing

    Fun
    Great team of people normally

    Worst thing

    Stressful at times
    Hard when not got enough staff

    7.0

    Employee, April 2021

  • Best thing

    It used to be helping customers but now it's different

    Worst thing

    Getting abuse from customers not wearing a mask or sanitising their hands

    8.3

    Employee, April 2021

  • Best thing

    The pay and the flexibility

    Worst thing

    The busyness

    4.7

    Employee, March 2021

  • Best thing

    Its like a big happy family

    8.1

    Customer care assistant, February 2021

  • Best thing

    Working as a team

    Worst thing

    The hassle for the customers

    6.2

    Employee, February 2021

  • Best thing

    Getting paid, making friends

    Worst thing

    Customers, stress

    6.5

    Sales assistant, December 2020

  • Best thing

    People I work with

    Worst thing

    Idiots

    7.2

    Customer assistant, December 2020

  • Best thing

    Satisfying the customers

    Worst thing

    Teamwork with staff

    6.1

    Customer assistant, December 2020

How McDonald’s ranks

McDonald’s ranks joint 108th to work for in retail or sales assistant employers

  1. 108= Lidl
    5.5
  2. 108= McDonald’s
    5.5
  3. 108= Wickes
    5.5