Matalan

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Matalan is a retailer. They sell homewares and fashion for women, men and children.

matalan.co.uk

Matalan job reviews

Showing 140 reviews

  • Best thing

    All colleagues are friendly
    Managers are always pleasent to me
    Hours suit me

    Worst thing

    Lots of walking that leaves me in pain & I get bored as doing a repetitive job when working & would like to learn & do others jobs in store

    2.8

    Matalan Sales assistant, February 2024

  • Best thing

    the other store assistants

    Worst thing

    the pay

    1.6

    Matalan Employee, January 2024

  • Best thing

    Everyone that works there is always positive and supportive including the manager and you get to meet some very nice people

    Worst thing

    You have to deal with difficult customers that may shout at you over something that is out of your control

    5.5

    Matalan Sales assistant, December 2023

  • Best thing

    people I work with

    Worst thing

    Manager

    2.0

    Matalan Sales assistant, December 2023

  • Best thing

    Flexible hours.

    Worst thing

    Poor communication.
    Little training.
    Pay doesn’t represent my responsibilities.
    Head office are out of touch with reality, and the retail experience from both a customer and staffs perspective.

    1.6

    Matalan Key holder, December 2023

  • Best thing

    The people i work with

    Worst thing

    They give the rota last minuet so its hard to make plans- had to keep up with college work

    6.4

    Matalan General assistant, December 2023

  • Best thing

    How i meet new people

    Worst thing

    How long n no breaks

    3.7

    Matalan Customer assistant, November 2023

  • Best thing

    The people, easy to book holidays, hours are never bad.

    Worst thing

    Clueless managers treat young people poorly, mandatory shifts on Christmas Eve, New Years. The pay is shocking

    2.8

    Matalan Employee, November 2023

  • Best thing

    The people I work with are the reason I’ve stayed for so long

    Worst thing

    Customers treat and speak to you awfully, to the point where I’ve cried afterwards. My manager told me there was no progression for me. He speaks to all staff members terribly, very belittling and patronising to staff, told staff the other day that “children could do a better job”. The pay is terrible, I do all the work of a manager but don’t get paid for it and I’m expected to do it.

    1.8

    Matalan Employee, November 2023

  • Best thing

    All the staff are friendly, if you’re given a shift you can’t do they’re willing to change it if you give them enough notice, you are paid for the tidying up time after the store closes

    Worst thing

    You don’t get to decide when your shifts are, they change every week, you don’t get to have weekends off

    7.0

    Matalan Sales assistant, October 2023

  • Best thing

    Fun, easy

    Worst thing

    Most shifts are 4 hours so you dont get a break

    8.6

    Matalan Sales assistant, October 2023

  • Best thing

    Team mates

    Worst thing

    Salary and work time

    3.0

    Matalan Warehouse operative, October 2023

  • Best thing

    People I work with make the job good

    Worst thing

    The heat is awful

    2.8

    Matalan General assistant, September 2023

  • Best thing

    The management and team in general

    Worst thing

    The customers and how bad the systems are.

    9.5

    Matalan Employee, August 2023

  • Best thing

    The people I work with

    Worst thing

    The pay

    2.3

    Matalan Employee, August 2023

  • Best thing

    Amazing colleagues
    Easy fast-paced role
    Lots of tasks
    Quite accommodating with shift swaps and changes i.e.

    Worst thing

    Do not listen to your availability,
    Holiday forms take forever to be processed
    Most male staff members are pushed into working in the stockroom (you really have to stand up for yourself)

    6.6

    Matalan Employee, July 2023

  • Best thing

    the people
    managers
    easy communication

    Worst thing

    customers
    some staff members

    3.2

    Matalan General assistant, June 2023

  • Best thing

    The people I work with

    Worst thing

    Everything else

    5.0

    Matalan Warehouse operative, June 2023

  • Best thing

    Reliable, you will have enough shifts. Relatively predictable tasks once you get used to it.

    Worst thing

    Learn how to work yourself, unless your colleagues are good at training. The only official training you get are ridiculously long videos on your first day that you’re not going to remember. Staff meetings consist of Till staff being held accountable for thefts even though we’re not funded enough to have more till staff monitoring the tills. Managers only show appreciation to staff they like rather than the staff that work really hard.

    2.8

    Matalan Employee, June 2023

  • Best thing

    The people I work with

    Worst thing

    Management asking can u still come in when ur ill, they get annoyed when the store is not properly tidy even though they didn’t give enough training, people or time especially for sale

    1.6

    Matalan Customer advisor, June 2023

  • Best thing

    Best thing is the other staff ( not managers )

    Worst thing

    Rude managers and you’re doing the same work as everyone else but get paid less because of age

    1.4

    Matalan General assistant, May 2023

  • Best thing

    It's not overly hard it's a nice environment and the people are lovely

    Worst thing

    Don't get paid enough for the hours I do

    4.8

    Matalan Sales assistant, May 2023

  • Best thing

    I can work mornings mon to Fri (4 hours) 2/3 I do Tuesday and Thursday. Because I care for a family member at the weekends but if someone was off sick and you really needed someone to help out on a Saturday then hell yeah we are a team and I would come in. I love being on the tills I am always smiling and happy 😊 love customers

    Worst thing

    Communication, no time off at Christmas, remembering names because we have so many people leave then more come in so I just can’t remember there names I just smile and say hello 🤣

    3.5

    Matalan Till operator, May 2023

  • Best thing

    Easy job to do

    Worst thing

    Managers can be rude and often blame you for things out of your control, pay for 18-20 year olds is very low.

    2.1

    Matalan Retail assistant, April 2023

  • Best thing

    Team members so friendly and helpful

    Worst thing

    Some customers

    9.2

    Matalan Employee, March 2023

  • Worst thing

    Management and the lack of technology used for staff / management discussion. Any admin we require is all paper so rota is still paper and so if you're off, you're screwed if you need to know your shifts unless you're able to talk to someone online or call and hope a staff member is able to pick up. Previous jobs have advanced so much further, utilising teams etc. Matalan does nothing but disappoint and the very young key holders get harassed so much by management all the time that they feel stressed and useless so often.

    3.9

    Matalan Cashier, February 2023

  • Best thing

    We work as a family at my store.

    Worst thing

    Key holders are not paid enough for there time in managerial rolls when management go home.

    8.4

    Matalan Employee, February 2023

  • Best thing

    Colleagues
    Chill environment
    Managers are approachable
    Lots of variety (though due to understaffing)
    Hours are decent during normal periods
    Breaks are good

    Worst thing

    Don't always respect your availability
    Management duties passed on to team members often
    Can get very busy at times with little staff

    6.4

    Matalan Sales assistant, January 2023

  • Best thing

    Best things are shift times , the people I work with and the 30 minute breaks l.

    Worst thing

    The pay is awful considering my age and working the exact same job as the people who earn double what i get, also certain managers are harsh and rude

    4.2

    Matalan Sales assistant, January 2023

  • Best thing

    Decent amount of holiday

    Worst thing

    The rota changes constantly
    Pay is awful
    Monotonous work
    No job satisfaction
    No sick pay

    1.3

    Matalan General assistant, January 2023

  • Best thing

    the team members are great and everyone is very nice

    Worst thing

    don’t get enough breaks and some managers can be very rude

    2.0

    Matalan Sales assistant, January 2023

  • Best thing

    The people I work with

    Worst thing

    Being put on tills on my own and getting stressed and not getting paid enough, rude customers, being given warnings when you ring in sick although I can’t help it

    2.4

    Matalan Employee, December 2022

  • Best thing

    the other general assistants. They’re all brilliant to work with.

    Worst thing

    low pay, high hours, late shifts, sometimes very early shifts and can be highly stressful

    1.2

    Matalan General assistant, December 2022

  • Best thing

    Some of the staff members are extremely friendly and helpful and the discount if decent.

    Worst thing

    Managers pick favourites and are quite rude. Given unreasonable warnings and complained about for things that the managers do themselves (given a warning for being off sick when the manager is off sick frequently, been complained about for talking to a colleague during my shift when managers/supervisors stand and talk for ages and dont help on the shop floor). I get paid minimum wage for a 20 year old at uni. My colleague gets paid FOUR QUID AN HOUR??????

    1.1

    Matalan Employee, December 2022

  • Best thing

    Staff
    Holidays

    Worst thing

    Not having set shifts
    Open 7 days a week
    Only closed Christmas day

    2.8

    Matalan Sales assistant, December 2022

  • Best thing

    People

    Worst thing

    Money, managmet, zero communication between employees and employers

    3.0

    Matalan Warehouse operative, December 2022

  • Best thing

    Being able to create bonds with those on the same level as you regardless of age.

    Worst thing

    Overworked, underpaid and unrealistic expectations from the management. Little to no training is given and they just throw you in the deep end. There is also no respect from certain members of the management who will berate you in front of customers - no matter what you do it isn’t enough. You’re also left to pick up the slack from others too and do things that aren’t in your job description. There have been times where employees have been kept held back after hours due to the management too.

    1.6

    Matalan Sales assistant, December 2022

  • Best thing

    The people I’ve met working on the same level as me.

    Worst thing

    Everything else, poor pay, Rota goes up at short notice and changes often, low staff numbers, high amount of overtime compared to contracted hours so miss out on holiday pay ect despite always working way above my hours. Bad management, bullying is commonplace

    1.2

    Matalan Employee, December 2022

  • Best thing

    Nice to get along with some of the other staff members

    Worst thing

    Treated unfairly
    Nothing is done properly on managements end
    High level of Theft
    High staff turnover
    Many more things

    2.6

    Matalan Sales assistant, November 2022

  • Best thing

    I have 2 work mates

    Worst thing

    Pay
    Rotas
    Certain people higher than me

    1.8

    Matalan Employee, November 2022

  • Best thing

    One of the managers, the employees are great

    Worst thing

    Little respect of managers, moaned at for things not your fault, don’t listen to available times

    4.3

    Matalan Employee, October 2022

  • Best thing

    Friendly staff

    Worst thing

    Boring. Repetitive tasks

    3.7

    Matalan Sales assistant, September 2022

  • Best thing

    - a mix of short and long shifts with decent amounts of time/days off in the week

    - a 20 minute break if you work 5 hours

    - an hours break if you work 8+

    - some of the staff are great people to work with

    Worst thing

    - feels forced to work in a certain area if you’re not comfortable (E.g. tills when you’re dealing with anxiety)

    - a few members of staff aren’t very nice and come across as rude

    4.1

    Matalan Sales assistant, September 2022

  • Best thing

    The staff

    Worst thing

    The tasks and lack of staff

    5.5

    Matalan Supervisor, September 2022

  • Best thing

    I am always receiving positive and encouraging comments from my manager(s) and i human interaction which i get to do everyday in my job

    Worst thing

    having to deal with slightly rude customers occasionally

    9.0

    Matalan Employee, September 2022

  • Best thing

    the people i work with

    Worst thing

    the pay.

    4.7

    Matalan Sales assistant, September 2022

  • Best thing

    Talking to customers

    Worst thing

    It’s very slow paced

    6.2

    Matalan Shop assistant, August 2022

  • Best thing

    colleagues and friendly environment

    Worst thing

    pay, stress, unorganised and poor communication

    3.5

    Matalan Employee, August 2022

  • Best thing

    I now know how to fold a t-shirt?
    And I met a couple good friends there.

    Worst thing

    I actually just quit (after 4 months). I didn't receive a staff discount even though I asked several times and it was in the contract, always just got brushed off; I didn't receive a payslip (which I had also been asking for) until my last week of employment. The two supervisors were lovely but the managers really weren't (kind of explains why everybody keeps leaving..).
    I was contracted 4 hours to begin with but was working over 20 every week (not because I chose to do overtime or anything- was just expected) and eventually I got moved up to an 8 hour contract where I was then expected to work 30+hrs a week on top of A Levels and actually trying to have a life.
    Plus it's minimum wage and really not worth the stress.

    1.7

    Matalan Sales assistant, August 2022

  • Best thing

    The people and staff that work with yku are friendly

    Worst thing

    No air conditioning

    6.4

    Matalan Employee, July 2022