Matalan
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They care about what their frontline employees think and want to be a good employer.
DismissMatalan is a retailer. They sell homewares and fashion for women, men and children.
matalan.co.ukMatalan job reviews
Showing 140 reviews
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Best thing
All colleagues are friendly
Managers are always pleasent to me
Hours suit meWorst thing
Lots of walking that leaves me in pain & I get bored as doing a repetitive job when working & would like to learn & do others jobs in store
Matalan Sales assistant, February 2024
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Best thing
the other store assistants
Worst thing
the pay
Matalan Employee, January 2024
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Best thing
Everyone that works there is always positive and supportive including the manager and you get to meet some very nice people
Worst thing
You have to deal with difficult customers that may shout at you over something that is out of your control
Matalan Sales assistant, December 2023
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Best thing
people I work with
Worst thing
Manager
Matalan Sales assistant, December 2023
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Best thing
Flexible hours.
Worst thing
Poor communication.
Little training.
Pay doesn’t represent my responsibilities.
Head office are out of touch with reality, and the retail experience from both a customer and staffs perspective.Matalan Key holder, December 2023
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Best thing
The people i work with
Worst thing
They give the rota last minuet so its hard to make plans- had to keep up with college work
Matalan General assistant, December 2023
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Best thing
How i meet new people
Worst thing
How long n no breaks
Matalan Customer assistant, November 2023
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Best thing
The people, easy to book holidays, hours are never bad.
Worst thing
Clueless managers treat young people poorly, mandatory shifts on Christmas Eve, New Years. The pay is shocking
Matalan Employee, November 2023
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Best thing
The people I work with are the reason I’ve stayed for so long
Worst thing
Customers treat and speak to you awfully, to the point where I’ve cried afterwards. My manager told me there was no progression for me. He speaks to all staff members terribly, very belittling and patronising to staff, told staff the other day that “children could do a better job”. The pay is terrible, I do all the work of a manager but don’t get paid for it and I’m expected to do it.
Matalan Employee, November 2023
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Best thing
All the staff are friendly, if you’re given a shift you can’t do they’re willing to change it if you give them enough notice, you are paid for the tidying up time after the store closes
Worst thing
You don’t get to decide when your shifts are, they change every week, you don’t get to have weekends off
Matalan Sales assistant, October 2023
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Best thing
Fun, easy
Worst thing
Most shifts are 4 hours so you dont get a break
Matalan Sales assistant, October 2023
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Best thing
Team mates
Worst thing
Salary and work time
Matalan Warehouse operative, October 2023
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Best thing
People I work with make the job good
Worst thing
The heat is awful
Matalan General assistant, September 2023
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Best thing
The management and team in general
Worst thing
The customers and how bad the systems are.
Matalan Employee, August 2023
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Best thing
The people I work with
Worst thing
The pay
Matalan Employee, August 2023
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Best thing
Amazing colleagues
Easy fast-paced role
Lots of tasks
Quite accommodating with shift swaps and changes i.e.Worst thing
Do not listen to your availability,
Holiday forms take forever to be processed
Most male staff members are pushed into working in the stockroom (you really have to stand up for yourself)Matalan Employee, July 2023
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Best thing
the people
managers
easy communicationWorst thing
customers
some staff membersMatalan General assistant, June 2023
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Best thing
The people I work with
Worst thing
Everything else
Matalan Warehouse operative, June 2023
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Best thing
Reliable, you will have enough shifts. Relatively predictable tasks once you get used to it.
Worst thing
Learn how to work yourself, unless your colleagues are good at training. The only official training you get are ridiculously long videos on your first day that you’re not going to remember. Staff meetings consist of Till staff being held accountable for thefts even though we’re not funded enough to have more till staff monitoring the tills. Managers only show appreciation to staff they like rather than the staff that work really hard.
Matalan Employee, June 2023
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Best thing
The people I work with
Worst thing
Management asking can u still come in when ur ill, they get annoyed when the store is not properly tidy even though they didn’t give enough training, people or time especially for sale
Matalan Customer advisor, June 2023
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Best thing
Best thing is the other staff ( not managers )
Worst thing
Rude managers and you’re doing the same work as everyone else but get paid less because of age
Matalan General assistant, May 2023
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Best thing
It's not overly hard it's a nice environment and the people are lovely
Worst thing
Don't get paid enough for the hours I do
Matalan Sales assistant, May 2023
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Best thing
I can work mornings mon to Fri (4 hours) 2/3 I do Tuesday and Thursday. Because I care for a family member at the weekends but if someone was off sick and you really needed someone to help out on a Saturday then hell yeah we are a team and I would come in. I love being on the tills I am always smiling and happy 😊 love customers
Worst thing
Communication, no time off at Christmas, remembering names because we have so many people leave then more come in so I just can’t remember there names I just smile and say hello 🤣
Matalan Till operator, May 2023
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Best thing
Easy job to do
Worst thing
Managers can be rude and often blame you for things out of your control, pay for 18-20 year olds is very low.
Matalan Retail assistant, April 2023
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Best thing
Team members so friendly and helpful
Worst thing
Some customers
Matalan Employee, March 2023
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Worst thing
Management and the lack of technology used for staff / management discussion. Any admin we require is all paper so rota is still paper and so if you're off, you're screwed if you need to know your shifts unless you're able to talk to someone online or call and hope a staff member is able to pick up. Previous jobs have advanced so much further, utilising teams etc. Matalan does nothing but disappoint and the very young key holders get harassed so much by management all the time that they feel stressed and useless so often.
Matalan Cashier, February 2023
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Best thing
We work as a family at my store.
Worst thing
Key holders are not paid enough for there time in managerial rolls when management go home.
Matalan Employee, February 2023
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Best thing
Colleagues
Chill environment
Managers are approachable
Lots of variety (though due to understaffing)
Hours are decent during normal periods
Breaks are goodWorst thing
Don't always respect your availability
Management duties passed on to team members often
Can get very busy at times with little staffMatalan Sales assistant, January 2023
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Best thing
Best things are shift times , the people I work with and the 30 minute breaks l.
Worst thing
The pay is awful considering my age and working the exact same job as the people who earn double what i get, also certain managers are harsh and rude
Matalan Sales assistant, January 2023
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Best thing
Decent amount of holiday
Worst thing
The rota changes constantly
Pay is awful
Monotonous work
No job satisfaction
No sick payMatalan General assistant, January 2023
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Best thing
the team members are great and everyone is very nice
Worst thing
don’t get enough breaks and some managers can be very rude
Matalan Sales assistant, January 2023
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Best thing
The people I work with
Worst thing
Being put on tills on my own and getting stressed and not getting paid enough, rude customers, being given warnings when you ring in sick although I can’t help it
Matalan Employee, December 2022
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Best thing
the other general assistants. They’re all brilliant to work with.
Worst thing
low pay, high hours, late shifts, sometimes very early shifts and can be highly stressful
Matalan General assistant, December 2022
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Best thing
Some of the staff members are extremely friendly and helpful and the discount if decent.
Worst thing
Managers pick favourites and are quite rude. Given unreasonable warnings and complained about for things that the managers do themselves (given a warning for being off sick when the manager is off sick frequently, been complained about for talking to a colleague during my shift when managers/supervisors stand and talk for ages and dont help on the shop floor). I get paid minimum wage for a 20 year old at uni. My colleague gets paid FOUR QUID AN HOUR??????
Matalan Employee, December 2022
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Best thing
Staff
HolidaysWorst thing
Not having set shifts
Open 7 days a week
Only closed Christmas dayMatalan Sales assistant, December 2022
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Best thing
People
Worst thing
Money, managmet, zero communication between employees and employers
Matalan Warehouse operative, December 2022
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Best thing
Being able to create bonds with those on the same level as you regardless of age.
Worst thing
Overworked, underpaid and unrealistic expectations from the management. Little to no training is given and they just throw you in the deep end. There is also no respect from certain members of the management who will berate you in front of customers - no matter what you do it isn’t enough. You’re also left to pick up the slack from others too and do things that aren’t in your job description. There have been times where employees have been kept held back after hours due to the management too.
Matalan Sales assistant, December 2022
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Best thing
The people I’ve met working on the same level as me.
Worst thing
Everything else, poor pay, Rota goes up at short notice and changes often, low staff numbers, high amount of overtime compared to contracted hours so miss out on holiday pay ect despite always working way above my hours. Bad management, bullying is commonplace
Matalan Employee, December 2022
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Best thing
Nice to get along with some of the other staff members
Worst thing
Treated unfairly
Nothing is done properly on managements end
High level of Theft
High staff turnover
Many more thingsMatalan Sales assistant, November 2022
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Best thing
I have 2 work mates
Worst thing
Pay
Rotas
Certain people higher than meMatalan Employee, November 2022
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Best thing
One of the managers, the employees are great
Worst thing
Little respect of managers, moaned at for things not your fault, don’t listen to available times
Matalan Employee, October 2022
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Best thing
Friendly staff
Worst thing
Boring. Repetitive tasks
Matalan Sales assistant, September 2022
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Best thing
- a mix of short and long shifts with decent amounts of time/days off in the week
- a 20 minute break if you work 5 hours
- an hours break if you work 8+
- some of the staff are great people to work with
Worst thing
- feels forced to work in a certain area if you’re not comfortable (E.g. tills when you’re dealing with anxiety)
- a few members of staff aren’t very nice and come across as rude
Matalan Sales assistant, September 2022
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Best thing
The staff
Worst thing
The tasks and lack of staff
Matalan Supervisor, September 2022
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Best thing
I am always receiving positive and encouraging comments from my manager(s) and i human interaction which i get to do everyday in my job
Worst thing
having to deal with slightly rude customers occasionally
Matalan Employee, September 2022
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Best thing
the people i work with
Worst thing
the pay.
Matalan Sales assistant, September 2022
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Best thing
Talking to customers
Worst thing
It’s very slow paced
Matalan Shop assistant, August 2022
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Best thing
colleagues and friendly environment
Worst thing
pay, stress, unorganised and poor communication
Matalan Employee, August 2022
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Best thing
I now know how to fold a t-shirt?
And I met a couple good friends there.Worst thing
I actually just quit (after 4 months). I didn't receive a staff discount even though I asked several times and it was in the contract, always just got brushed off; I didn't receive a payslip (which I had also been asking for) until my last week of employment. The two supervisors were lovely but the managers really weren't (kind of explains why everybody keeps leaving..).
I was contracted 4 hours to begin with but was working over 20 every week (not because I chose to do overtime or anything- was just expected) and eventually I got moved up to an 8 hour contract where I was then expected to work 30+hrs a week on top of A Levels and actually trying to have a life.
Plus it's minimum wage and really not worth the stress.Matalan Sales assistant, August 2022
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Best thing
The people and staff that work with yku are friendly
Worst thing
No air conditioning
Matalan Employee, July 2022