Marks & Spencer

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Marks & Spencer is a retailer. They sell clothing, homeware and food.

marksandspencer.com

Marks & Spencer job reviews

Showing 509 reviews

  • Best thing

    Get to talk to people and meet new people everyday

    Worst thing

    Stress, poor management, unsociable hours, lack of respect, poor hours, intensity and demand of the job because of the pressure put on you

    2.4

    Marks & Spencer Customer assistant, March 2024

  • Best thing

    Good pay in comparison to other supermarkets and still the largest discount

    Worst thing

    The customers are entitled and rude, the managers are usually not fit for the job and upper management play politics rather than helping

    4.6

    Marks & Spencer Cafe assistant, March 2024

  • Best thing

    Colleagues

    Worst thing

    Lack of staff
    Milk you physically and mentally

    3.4

    Marks & Spencer Customer assistant, February 2024

  • Best thing

    That I get to work with lovely people.

    Worst thing

    The pay and the time I spend working.

    7.5

    Marks & Spencer Employee, February 2024

  • Best thing

    The people I work with.
    Good benefits

    Worst thing

    Not enough staff, low pay

    7.8

    Marks & Spencer Sales assistant, February 2024

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  • Best thing

    Co workers
    Connecting with customers

    Worst thing

    Micro management
    Managers giving medical demands

    2.3

    Marks & Spencer Barista, January 2024

  • Best thing

    Collaboration and Team effort. Everyone works at pace and helps eachother out.

    Worst thing

    The work routine and the continuous procedure of customer involvement

    9.8

    Marks & Spencer Customer assistant, January 2024

  • Best thing

    Lovely staff and team managers. Amazing staff discount. Lovely customers.

    Worst thing

    Pay
    Being asked to stay late often.
    Forced holiday at unknown times.
    Pushing unpaid leave.

    6.0

    Marks & Spencer Customer assistant, January 2024

  • Best thing

    People you work with

    Worst thing

    Would like people from head office to come and be a customer assistant to see how we all work doing 3 jobs to one person

    2.0

    Marks & Spencer Customer advisor, December 2023

  • Best thing

    Free food

    Worst thing

    Lack of respect. Lack of disability awareness. They actually spent money taking away chairs from the tills so people couldn’t sit down. I’m a small person and standing in one place isn’t good all my weight being on small feet. They also made the shelves higher so even with a step tool now I cannot reach the highest places and leads me to do dangerous movements for my body. When we didn’t have enough steps the health and safety person did not care that it can impacting me emotionally only when I said it was a productivity issue. I do not want to progress in an organisation that is so selfish and soul sucking.

    1.9

    Marks & Spencer Customer assistant, December 2023

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  • Best thing

    Discount, close, team

    Worst thing

    temp contract, no job security

    7.3

    Marks & Spencer Customer assistant, December 2023

  • Best thing

    Very easy, calming

    Worst thing

    Can be boring

    9.9

    Marks & Spencer Employee, December 2023

  • Best thing

    20% discou

    Worst thing

    Managers & the favourites bully & single out other members of staff
    So much backbiting & slander
    Management always nit pick & purposely go out of their way to find faults in staff to then pull them up on it &

    1.2

    Marks & Spencer Sales assistant, December 2023

  • Best thing

    Free bakery products

    Worst thing

    Some managers

    9.6

    Marks & Spencer Customer assistant, December 2023

  • Best thing

    Companies reputation

    Worst thing

    Not proper hours. I accept 20 hours minimum

    9.7

    Marks & Spencer Customer assistant, December 2023

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  • Best thing

    people that work there

    Worst thing

    not understanding of uni, mental health, toj much pressure

    3.2

    Marks & Spencer Customer assistant, November 2023

  • Best thing

    Remote working

    Worst thing

    Policies, management, lack of professionalism, pay, ineffective benefits, low pension, no progression, professional gaslighting

    2.7

    Marks & Spencer Advisor, November 2023

  • Best thing

    The people are kind and good pay.

    Worst thing

    Customers are rude and sometimes not enough time to complete tasks

    9.8

    Marks & Spencer Customer assistant, November 2023

  • Best thing

    My colleague and helping customers

    8.9

    Marks & Spencer Sales assistant, November 2023

  • Best thing

    I like the people, decent place to learn

    Worst thing

    Work security so if someone goes overboard it’s put to us to handle it, even if it’s a knife 😭

    8.2

    Marks & Spencer Security guard, November 2023

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  • Best thing

    Not sure

    Worst thing

    Not enough staff and stress

    7.8

    Marks & Spencer Employee, November 2023

  • Best thing

    The friends I made

    Worst thing

    Lack of staff, stress, managers who don’t care.

    3.0

    Marks & Spencer Customer assistant, October 2023

  • Best thing

    Work life balance

    Worst thing

    Manual heavy lifting occasional night shifts

    9.6

    Marks & Spencer Visual merchandiser, October 2023

  • Best thing

    The environment at workplace is pleasant

    9.8

    Marks & Spencer Customer assistant, October 2023

  • Best thing

    Working for a well known company

    Worst thing

    Ways of working isn’t clear

    7.1

    Marks & Spencer Employee, October 2023

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  • Best thing

    My team and my actual job role

    Worst thing

    Management
    Being asked to do things outside my job role

    7.6

    Marks & Spencer Visual merchandiser, September 2023

  • Best thing

    The people i work with

    Worst thing

    The customers attitude and demands

    2.8

    Marks & Spencer Sales assistant, September 2023

  • Best thing

    - 20% discount on clothes and food

    Worst thing

    - no overtime
    - not enough staff so shifts are very stressful
    - do a lot more than your job description
    - breaks are not paid

    4.2

    Marks & Spencer Sales assistant, September 2023

  • Best thing

    Free food at the end of the day

    Worst thing

    Busy periods

    9.8

    Marks & Spencer Employee, September 2023

  • Best thing

    Work life balance and the people

    Worst thing

    Stress and lack of resource

    5.5

    Marks & Spencer Deputy store manager, September 2023

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  • Best thing

    The best aspects about my job are the co workers

    Worst thing

    The worst aspects about my job is the struggle to change your contracted hours

    6.4

    Marks & Spencer Customer assistant, September 2023

  • Best thing

    flexibillity

    Worst thing

    Pressure and stress and not geting paid as it should be

    6.4

    Marks & Spencer Customer assistant, September 2023

  • Best thing

    The job and it's timings

    Worst thing

    Same thing everyday 😊

    7.8

    Marks & Spencer Team manager, August 2023

  • Best thing

    leaving

    Worst thing

    all of it, especially my manager

    1.9

    Marks & Spencer Customer assistant, August 2023

  • Best thing

    Can be left alone

    Worst thing

    When you're the only ops member

    4.5

    Marks & Spencer Employee, August 2023

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  • Best thing

    The independance

    Worst thing

    Being patronised by managers who have no clue what Ops do.
    Having to clean up after every other department.
    Being used to fill gaps in other departments which are short staffed.
    Never having enough staff.

    5.5

    Marks & Spencer Employee, July 2023

  • Best thing

    Friendly staff, staff discount

    Worst thing

    Repetitive, lack of training

    6.7

    Marks & Spencer Customer assistant, July 2023

  • Best thing

    Nothing

    Worst thing

    Don’t get listened to the managers treat you bad customers treat you bad aswell environment is not clean can’t take sick with pay you don’t get paid for it so hard to book holiday often declined

    1.3

    Marks & Spencer Customer service, July 2023

  • Best thing

    Good Discount

    Worst thing

    Rude manager
    Often work overtime
    Hard to change schedule

    1.9

    Marks & Spencer Customer assistant, June 2023

  • Best thing

    Given opportunities to advance in the company I.e stepping into team manager program, yearly salary increase and contracted hour increases, staff discount and perks

    Worst thing

    Head office and heads of the business running the company incorrectly and also giving out false information and customer service to customers unlike us who work front line in the stores

    9.5

    Marks & Spencer Sales assistant, June 2023

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  • Best thing

    Making the customer happy.

    Worst thing

    Discrimination, favoritism and enequality between colleagues.
    As a business racism is very bad in m&s but it's accepted especially outer London areas like Watford store and Rickmansworth. People had complained in the past to head office about it but head office will contact the store manegr who will deny any issues occuring in his/ her store.

    1.7

    Marks & Spencer Store assistant, June 2023

  • Best thing

    Easy job for easy money, not fast-paced and nice environment

    Worst thing

    not a lot of mental health support, but is there if needed

    9.8

    Marks & Spencer Customer assistant, June 2023

  • Best thing

    The pay is good, however not much better than any other retailer

    Worst thing

    Where to start...
    My coworkers were bullies and management were not interested in helping to sort out the problem
    Management were never on the shop floor
    Work was long and stressful as it is, and new policies would regularly come in, for example, a 50% cut in our close down time
    You start on temp contract, it gets refreshed 3x before getting made permeant. I never saw any contract beyond my first, even though changes were made
    When you leave, they deliberately overpay you, wait 2-3 months before claiming back money. Not good for students, who maybe don't understand how the already overcomplicated pay system works

    2.4

    Marks & Spencer Customer assistant, June 2023

  • Best thing

    Consistent schedule

    Worst thing

    Poor managment, lack of respect for staff from higher ups, constant gossip from managers, lack of communication from mangers and not listening to staff concerns, over working staff so they can save money, quality of safety and higiene

    2.7

    Marks & Spencer Employee, June 2023

  • Best thing

    Wage
    Free food
    Discount

    Worst thing

    Low holidays
    Stressful

    6.4

    Marks & Spencer Customer assistant, June 2023

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  • Best thing

    It's a paid job, I suppose

    6.2

    Marks & Spencer Customer assistant, June 2023

  • Best thing

    Easy
    Some great people to work with

    Worst thing

    heavy lifting involved,
    Long days 12hr shifts
    2x30 min breaks but you don't get the full 30mins

    7.8

    Marks & Spencer Warehouse operative, June 2023

  • Best thing

    The staff

    Worst thing

    Management don’t communicate together

    7.3

    Marks & Spencer Customer assistant, June 2023

  • Best thing

    The people the team are good friends and we make the best of bad situations we all work together really well

    Worst thing

    Not enough staff at all, and don't seem to understand us neuro-divergent people and our needs

    4.6

    Marks & Spencer Sales assistant, June 2023

  • Best thing

    Sick pay, staff discount & other employees other than management are good

    Worst thing

    Management, management, management - they bullies.

    2.1

    Marks & Spencer Customer assistant, May 2023