Marks & Spencer
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DismissMarks & Spencer is a retailer. They sell clothing, homeware and food.
marksandspencer.comMarks & Spencer job reviews
Showing 556 reviews
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Best thing
Working mornings so I have more time with my family in the day.
Worst thing
When there is only a few of us ops workers in so the day is a lot harder and stressful.
Employee at Marks & Spencer, April 2025
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Best thing
The people
Worst thing
Hard heavy work
Employee at Marks & Spencer, February 2025
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Best thing
Employee discount,
Pay,
Free uniform,
Some colleagues,Worst thing
managers will regularly roll their eyes at you and speak about you behind your back.
Holiday & leave is a NIGHTMARE to book.
The payslip system is confusing.
Managers will threaten you with absence triggers for genuine illnesses.
The rota system is a mess, you will be allocated random hours and not be told about them until you miss the shift.
Micromanagement is a big issue at M&S.Customer assistant at Marks & Spencer, February 2025
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Best thing
Shares and pension schemes
Worst thing
Managers not pulling there weight
Store operations assistant at Marks & Spencer, February 2025
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Best thing
It's a paid job, I suppose.
Worst thing
Depending on who's in charge, the atmosphere can feel toxic
Customer assistant at Marks & Spencer, February 2025
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Best thing
Pay, environment employees food
Worst thing
I’m not sure
Operations assistant at Marks & Spencer, February 2025
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Best thing
Pay, employees nice and warm environment
Worst thing
Nothing really I’m guessing not paid breaks, I don’t get paid on my break but I get to have proper breaks
Operations assistant at Marks & Spencer, February 2025
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Best thing
Co workers
Worst thing
Manager, shift pattern
Operations at Marks & Spencer, February 2025
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Best thing
Pay, Staff, Warm and nice environment
Worst thing
Nothing really
Operations assistant at Marks & Spencer, February 2025
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Best thing
People I work with.
Worst thing
Constantly busy, never get a chance to breathe, cafe gets overwhelmed and everyone gets stressed
Customer assistant at Marks & Spencer, February 2025
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Best thing
Great team to work with
Worst thing
Not enough staff
Sales assistant at Marks & Spencer, February 2025
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Best thing
The pay
Worst thing
Being on my own
Sales assistant at Marks & Spencer, February 2025
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Best thing
Some other co-workers are very friendly
Worst thing
Managers down talk to people, obvious favourites, complaints from colleagues aren't taken seriously
Customer assistant at Marks & Spencer, February 2025
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Best thing
The pay, my other colleagues
Worst thing
Management and unpaid breaks
Food services assistant at Marks & Spencer, January 2025
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Best thing
People I work with
Worst thing
No communication with upper management (store manager).
Operations assistant at Marks & Spencer, January 2025
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Best thing
M&S is still a great place to work but like any company it's not what it was.
Worst thing
N/A
Sales assistant at Marks & Spencer, January 2025
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Best thing
Discounts
Friendly staff
Alot of easy tasks and opportunitiesCustomer assistant at Marks & Spencer, January 2025
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Best thing
Colleagues, fast paced , Pay
Worst thing
Nothing really
Operations assistant at Marks & Spencer, January 2025
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Best thing
Discount and pays not too bad
Worst thing
Managers expecting too much and trying to sort holidays
Customer assistant at Marks & Spencer, December 2024
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Best thing
The team I work with
Worst thing
The customers and the terrible management. They do not help with any personal progression and do not care about their staff. They lack knowledge on the business around them and are unable to manage their staff and allocate correct roles.
Food and beverage assistant at Marks & Spencer, December 2024
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Best thing
Free food
Worst thing
Some managers are bad
Customer assistant at Marks & Spencer, December 2024
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Best thing
Discount
Worst thing
Stay late, you don't get paid they always dock you back in pay.
Additional shifts added on after you've said no too.Sales assistant at Marks & Spencer, December 2024
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Best thing
The people, hours and no customers in the warehouse
Worst thing
The demand, always on your feet, breaks, people
Sales assistant at Marks & Spencer, December 2024
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Best thing
Pay, factpaced, food
Worst thing
I’m not sure
Operations assistant at Marks & Spencer, December 2024
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Best thing
Task are easy to understand and complete
Worst thing
Management seems incompetent and struggling to be true leaders
Warehouse operative at Marks & Spencer, December 2024
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Best thing
being part of a large company
Worst thing
customers
unhelpful colleagues
unfair managementRetail assistant at Marks & Spencer, December 2024
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Best thing
The colleges
Worst thing
Long times on the till without a break sometimes.
Retail assistant at Marks & Spencer, December 2024
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Best thing
Pay, Fast Paced, Colleagues, Free food on breaks I.e snacks,
Worst thing
Nothing really
Employee at Marks & Spencer, December 2024
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Best thing
Gaining regular customers
Worst thing
The high turnover rate and slow movement from a temporary contract to a permanent one
Shop assistant at Marks & Spencer, December 2024
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Best thing
colleges are friendly, managers are lovely
Worst thing
gets stressful at busy weekends especially coming up to christmas
Customer assistant at Marks & Spencer, December 2024
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Best thing
The hours fit in with my work/life balance.
I learn new skills everyday.
The job has variety so my shifts go quickly.
Some staff are really helpful and supportive and a joy to be around.
Uniform is provided.Worst thing
Some staff are rude and obnoxious. Being moaned at for being early on my shift one day was an eye-opener. Bever heard anything so negative.
Some staff members are always late on shift which means my shift finishes late and yet I must log out of my shift on time.
I don't get paid for the times when this happens.
Some staff are moody and there is a cliquey. The back stabbing is rife too. I'm fed up with it. I try and stay positive but some staff are so negative to be around.
Training could have been a little longer. Learning on the job is helpful but there are so many aspects to the role. It gets so busy that Being shown new tasks is rushed while working and makes me feel stressed.
Staff commented tasks in their own way. There's no consistency in training on the job. One staff member may show me one method and another says it's incorrect. It's a nightmare!Customer assistant at Marks & Spencer, October 2024
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Best thing
Discount, pension
Worst thing
Back stabbing, micro management
Operations assistant at Marks & Spencer, August 2024
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Best thing
20% discount on everything.
Worst thing
Penalised for having mental health issues or long term health issues.
Management are too young.
Can often feel like you’re at a primary school.
The expectations are beyond what you’re actually paid to do.Customer assistant at Marks & Spencer, August 2024
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Best thing
Being able to baker
Worst thing
The customers
Baker at Marks & Spencer, August 2024
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Best thing
The social aspect, interacting with the public, going the extra mile to helpful & looking out for people
Worst thing
Lazy team workers, lack of drive in some, lateness & shoddy work, lack of pride in what they do.
Employee at Marks & Spencer, August 2024
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Best thing
The staff and the community
Worst thing
The work load
Sales assistant at Marks & Spencer, August 2024
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Best thing
Not ure
Worst thing
Too many things to list
Manager at Marks & Spencer, July 2024
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Best thing
Feeding the nation
Worst thing
High pace and demanding
Team manager at Marks & Spencer, July 2024
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Best thing
The people I work with
Worst thing
Management
Customer assistant at Marks & Spencer, June 2024
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Worst thing
You are just a number and easily replaced. Length of service and loyalty don't mean a thing. No set shifts and you are expected to change your shift on a last minute basis.
Team manager at Marks & Spencer, June 2024
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Best thing
colleagues
customers
managers were friendly and understandingWorst thing
travelling to work during early hours- start at 6am and commute takes an hour
Customer assistant at Marks & Spencer, June 2024
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Best thing
Not sure
Worst thing
Clean up things like fish oil and arm wax
Customer assistant at Marks & Spencer, June 2024
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Best thing
free food pay
Worst thing
inflexible hours
Customer assistant at Marks & Spencer, June 2024
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Best thing
- 20% discount
- People who I work with are lovelyWorst thing
- Can be very stressful
- Have to book holidays early in the year so not much choice later onRetail assistant at Marks & Spencer, April 2024
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Best thing
Staff discount of 20%, colleagues are friendly. Working in bakery lets you manage your own break times/lunch, and you work mostly uninterrupted by customers/other staff.
Worst thing
Sickness policy is quite strict and makes you feel bad/stressed about being unwell or needing time time off.
Bakery assistant at Marks & Spencer, April 2024
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Best thing
Discount. Pay day
Worst thing
No performance or loyalty pay
All get the same rate.Retail assistant at Marks & Spencer, March 2024
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Best thing
Get to talk to people and meet new people everyday
Worst thing
Stress, poor management, unsociable hours, lack of respect, poor hours, intensity and demand of the job because of the pressure put on you
Customer assistant at Marks & Spencer, March 2024
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Best thing
Good pay in comparison to other supermarkets and still the largest discount
Worst thing
The customers are entitled and rude, the managers are usually not fit for the job and upper management play politics rather than helping
Cafe assistant at Marks & Spencer, March 2024
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Best thing
Colleagues
Worst thing
Lack of staff
Milk you physically and mentallyCustomer assistant at Marks & Spencer, February 2024
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Best thing
That I get to work with lovely people.
Worst thing
The pay and the time I spend working.
Employee at Marks & Spencer, February 2024