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Marks & Spencer
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DismissMarks & Spencer is a retailer. They sell clothing, homeware and food.
marksandspencer.comBased on responses from 1,970 employees at Marks & Spencer.
About jobs at Marks & Spencer
Pay
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Good
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Most people are paid a living wage
Do Marks & Spencer pay a living wage?
Most people are paid a living wage.
How we know this
87% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 174 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom scores will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Marks & Spencer pay market rates?
Most people are paid above average for their job.
How we know this
84% of people are paid above for the average pay for the type of work they do.Based on data from 169 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do Marks & Spencer pay the same regardless of age?
Yes, people under the age of 25 get paid the same as those above 25.
See what Marks & Spencer pays different age groupsHow we know this
The average pay of under 25s is the same as those above 25.Based on data from 410 people who took the Breakroom Quiz between May 2022 and December 2022.
Bad
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Most people don’t get paid breaks
Do workers at Marks & Spencer get paid breaks?
No. Most people don’t get paid breaks.
How we know this
90% of people say they don’t get paid breaks.Based on data from 185 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Marks & Spencer pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
50% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 163 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Marks & Spencer do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
69% of people report that they don’t do extra unpaid work.Based on data from 182 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Bad
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Marks & Spencer?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 29% of people with changing schedules report getting one week notice or less.
- 20% of people with changing schedules report getting two weeks notice.
- 20% of people with changing schedules report getting three weeks notice.
- 32% of people with changing schedules report getting four weeks notice or more.
Based on data from 164 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Marks & Spencer worry about hours?
Most people don’t worry about getting enough hours.
How we know this
79% of people report they don’t worry about getting enough hours.Based on data from 172 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Marks & Spencer workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
50% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 188 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Marks & Spencer workers to change shifts?
Some people find it hard to change shifts.
How we know this
63% of people report that it’s hard to change shifts if they need to.Based on data from 145 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Marks & Spencer?
Some people find it hard to book holiday.
How we know this
43% of people report it’s hard to book holidays.Based on data from 161 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Marks & Spencer managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
47% of people say their manager changes their shifts at the last minute.Based on data from 180 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Marks & Spencer?
Some people find it hard to take sick leave.
How we know this
45% of people report that it’s hard to take time off if they are sick.Based on data from 174 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Marks & Spencer job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
85% of students report this is a good place to work if you’re studying.Based on data from 130 people who took the Breakroom Quiz between June 2022 and November 2022.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Marks & Spencer good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
56% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 115 people who took the Breakroom Quiz between November 2021 and November 2022.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Marks & Spencer feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
34% of people say they’re not treated with respect by their managers.Based on data from 173 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Marks & Spencer get proper breaks?
Most people get proper breaks.
How we know this
77% of people report that they get to take proper breaks.Based on data from 186 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Bad
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Most people are stressed
Is it stressful to work at Marks & Spencer?
Most people feel stressed here.
How we know this
72% of people say they often feel stressed at work.Based on data from 184 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Marks & Spencer enjoy their jobs?
Only some people enjoy their job.
How we know this
43% of people report they don’t enjoy their job.Based on data from 160 people who took the Breakroom Quiz between September 2022 and December 2022.
Okay
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Only some people recommend their team
Do people at Marks & Spencer recommend working with their team?
Only some people recommend working with their team.
How we know this
49% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 198 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Marks & Spencer?
Some people did’t get enough training when they started.
How we know this
51% of people report they didn’t get enough training when they started working here.Based on data from 189 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Marks & Spencer?
Only some people are given support to progress here.
How we know this
In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 172 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do people think Marks & Spencer head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 177 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Marks & Spencer is doing?
Only some people feel well informed about how the company is doing.
How we know this
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 181 people who took the Breakroom Quiz between September 2022 and December 2022.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How Marks & Spencer ranks
Marks & Spencer ranks joint 123rd to work for out of retailers.
- 123= WED2B
- 123= Marks & Spencer
- 123= AllSaints
Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 3 December 2022.
Pay ranges at Marks & Spencer
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£10.00–10.61 per hour
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£10.21–19.22 per hour
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£11.30–14.04 per hour
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£9.50–10.70 per hour
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£9.50–10.10 per hour
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£9.00–10.00 per hour
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£9.00–10.00 per hour
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£9.03–11.43 per hour
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£9.06–9.94 per hour
Marks & Spencer job reviews
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Best thing
The job is so varied you do something different every shift and the staff are lovely
Worst thing
Strict sickness policy, booking holiday is hard, some managers aren’t nice
Marks & Spencer Customer assistant, October 2022
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Best thing
Some people are really lovely. There's a "family" feel. Starbucks on site.
Worst thing
There's too much focus on targets. People forced onto workstreams/teams they're not comfortable on. Not much in place to support advisors with stress/anxiety despite barking corporate wellbeing all the time.
Marks & Spencer Customer service manager, June 2022
Jobs by location
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14 job openings
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7 job openings
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3 job openings
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7 job openings
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8 job openings
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53 job openings
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4 job openings
Handy to know
How are people paid?
By the hour
87%
of people report they get paid by the hour.
Based on 200 Marks & Spencer employees
How much notice do people get of their shifts?
Based on 164 Marks & Spencer employees
What contracts are people on?
Based on 165 Marks & Spencer employees