Lloyds Bank

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Lloyds Bank is a bank. They provide personal and business financial services.

lloydsbank.com

Lloyds Bank job reviews

Showing 46 reviews

  • Best thing

    The process we follow

    Worst thing

    The phone shift

    7.8

    Lloyds Bank Employee, March 2024

  • Best thing

    It’s only Monday to Friday, weekends are off

    Worst thing

    Constant monitoring of logged in hours.

    6.6

    Lloyds Bank Employee, January 2024

  • Best thing

    Most of the staff

    Worst thing

    Some of the staff
    Favourtism
    Work load
    Understaffed

    3.9

    Lloyds Bank Customer service assistant, December 2023

  • Best thing

    Generally at a branch level everyone is lovley and gets on and work nicely as a team

    Worst thing

    We are under so much pressure and have so much responsibility and yet we get paid hardly over the living wage and feel like the big bosses have absolutely no idea how hard we work

    6.2

    Lloyds Bank Customer service assistant, December 2023

  • Best thing

    It’s a permanent role

    Worst thing

    The salary

    6.6

    Lloyds Bank Employee, November 2023

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  • Best thing

    Work environment, fixed working hours

    Worst thing

    No overtime pay just toil time and no permanent positions even after 6 months of contract just keeps on extending contract

    9.0

    Lloyds Bank Customer service, September 2023

  • Worst thing

    Work schedule changes weekly, if I work 4 days one week I’m working 6 days the next

    6.0

    Lloyds Bank Customer service advisor, September 2023

  • Best thing

    The openness to share and mindfulness about vulnerability/Mental health/disability. The place is very diverse, inclusive and puts people first

    Worst thing

    The difficult conversations with customers but in the same sentence they can be very rewarding

    9.7

    Lloyds Bank Employee, August 2023

  • Best thing

    Pay is good for my age. Depending on the customer it can be rewarding.

    Worst thing

    Some customers can be very difficult especially with the col right now, some can get quite threatening as well

    6.2

    Lloyds Bank Customer advisor, August 2023

  • Best thing

    It’s easy, don’t have to take anything home with me

    Worst thing

    It’s stressful, I find it quite boring

    8.8

    Lloyds Bank Customer service assistant, August 2023

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  • Best thing

    Teamwork, help when you need and want it, understanding and caring colleagues

    Worst thing

    Senior leadership often make blunders and pay is not as good as it could be

    9.0

    Lloyds Bank Customer service assistant, June 2023

  • Best thing

    The benefits of working for Lloyds. Really good pension and share schemes. Staff mortgage too.

    Worst thing

    Always chasing your tail. Management have no idea how to keep on top of workload and apply stress to less paid staff. Many staff have mental health issues due to the way they are managed. 2 people allowed off in a team of 20 at any one time makes taking holidays awful. Constantly shifting goal posts and work load so you never feel under control.

    7.7

    Lloyds Bank Employee, April 2023

  • Best thing

    Helping people in need

    Worst thing

    Pay

    5.5

    Lloyds Bank Customer service assistant, February 2023

  • Best thing

    You get bonuses and vouchers and the people who work there are kind and it’s a good environment to work in

    9.8

    Lloyds Bank Customer advisor, December 2022

  • Best thing

    Great opportunity to learn things. Senior colleagues and managers are helpful

    Worst thing

    The area isnt safe and my bike got stolen (found it by police but little damage)

    8.2

    Lloyds Bank Customer service advisor, October 2022

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  • Best thing

    The people I have met

    Worst thing

    The stress. The way management treat you. Working through breaks and longer than your shift

    2.7

    Lloyds Bank Employee, August 2022

  • Best thing

    If you have a good manager then your ok. It’s clear some managers don’t do anything.

    Worst thing

    Promotion is really hard.

    9.4

    Lloyds Bank Team manager, August 2022

  • Best thing

    Getting to help people, every day can be different.

    Worst thing

    It can be boring when it's quiet and it's hard to progress

    9.1

    Lloyds Bank Customer advisor, July 2022

  • Best thing

    Different roles and aspect of the role to keep you busy. Benefits are good.

    Worst thing

    Not entirely sure we are paid fair market value when doing additional roles

    9.9

    Lloyds Bank Employee, July 2022

  • Best thing

    I know my rota for a full year

    Worst thing

    Stressful and being on the phone

    9.7

    Lloyds Bank Employee, June 2022

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  • Best thing

    The people are really nice

    Worst thing

    The training doesn’t really get you ready for taking calls and it’s alot of stress

    5.5

    Lloyds Bank Customer advisor, February 2022

  • Best thing

    The team

    Worst thing

    Staff shortages
    Lots of responsibility for low wage

    4.3

    Lloyds Bank Customer service assistant, December 2021

  • Best thing

    Pay benefits aand culture

    Worst thing

    Extremely stressful and repetitive

    8.3

    Lloyds Bank Customer advisor, December 2021

  • Best thing

    Working with the public

    Worst thing

    Poorly staffed, level of work, holidays

    5.5

    Lloyds Bank CSA, October 2021

  • Best thing

    The best thing about my job is I’m learning something new and completely different it’s a challenge but I’m willing to take it on and give it all I’ve got where as most of my experience was in retail but was just looking for a change in my career

    Worst thing

    That I’m learning something new and there is some much information that been given to me although I’ve only been there a week and your given quizzes which is good to see what you’ve learnt so far

    8.9

    Lloyds Bank Customer service representative, August 2021

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  • Best thing

    Working with people, customers and colleagues; learning new things on a daily basis

    Worst thing

    High workload, staff shortage, rude and even abusive customers, stress

    9.2

    Lloyds Bank Customer assistant, June 2021

  • Best thing

    Best thing is the staff mortgage, share save schemes and pension benefits.

    Worst thing

    It’s so unorganised and it just never changes and everything is last minute and just feels like we let the customers down time after time and never learn from it.

    8.4

    Lloyds Bank Employee, June 2021

  • Best thing

    It's a job.used to good but not any longer

    Worst thing

    Workload,shift patterns, dealing with I.t . Faults which never get fixed,managers on you're back,union doesn't do anything for their employees, and a general feeling that the employer doesn't care for their front line staff.

    6.9

    Lloyds Bank Customer advisor, June 2021

  • Best thing

    The people

    Worst thing

    Higher management don't care for the lower paid staff

    8.3

    Lloyds Bank Customer service advisor, May 2021

  • Worst thing

    Being told I have to change my day off from a Monday to midweek day despite being on an old contract where I have fixed day off.

    1.6

    Lloyds Bank Cashier, April 2021

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  • Best thing

    Decent salary, flexibility, good holidays, private healthcare

    Worst thing

    Lack of organisation

    8.9

    Lloyds Bank Senior Consultant, April 2021

  • Best thing

    Social

    Worst thing

    Management and ridiculous targets

    2.5

    Lloyds Bank Customer service, April 2021

  • Best thing

    the people I work with

    Worst thing

    the way customers speak to us/treat us

    9.2

    Lloyds Bank Technical support, March 2021

  • Best thing

    Support, guidance, benefits, sick pay, career prospects

    10

    Lloyds Bank Team leader, March 2021

  • Best thing

    Working from home

    Worst thing

    Being abused by customers

    9.1

    Lloyds Bank Customer assistant, February 2021

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  • Best thing

    Interesting diverse types of work. Decent rewards

    Worst thing

    Management

    5.5

    Lloyds Bank Employee, January 2021

  • Best thing

    4 day working week

    Worst thing

    Treated like a number sometimes

    9.5

    Lloyds Bank Customer service manager, January 2021

  • Best thing

    The people I work with, my team are great and we look after one another

    Worst thing

    Not always leaving on time and feeling pressure to get things done

    8.0

    Lloyds Bank Customer service assistant, January 2021

  • Best thing

    Helping people

    Worst thing

    Calls queue ing

    9.7

    Lloyds Bank Bereavement customer services, December 2020

  • Best thing

    My team

    Worst thing

    Members of the public

    9.9

    Lloyds Bank Call centre agent, November 2020

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  • Best thing

    Good overall

    Worst thing

    Stress and stress

    8.0

    Lloyds Bank Customer consultant, November 2020

  • Best thing

    Meeting new people

    Worst thing

    No career progression

    6.9

    Lloyds Bank Banking Consultant, October 2020

  • Best thing

    My teammates

    Worst thing

    Inflexible with changes to working hours

    7.7

    Lloyds Bank Customer service advisor, September 2020

  • Best thing

    Good pay

    Worst thing

    No paid breaks
    Repetitive work
    Not many options to change role

    9.6

    Lloyds Bank Call centre, August 2020

  • Best thing

    It’s a job.

    Worst thing

    Everything is listened to.

    3.9

    Lloyds Bank Call handler, July 2020

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  • Best thing

    Working conditions

    Worst thing

    Training not very good sometimes

    9.7

    Lloyds Bank Customer service administrator, February 2020