Legal & General job reviews

Showing 14 reviews

• Best thing

  Good hours, good pay, rewarded well, bonus, good progression opportunities

  Worst thing

  Timed work and pressure, difficult customer conversations and little formal support during work hours after dealing with this

  9.8

  Employee at Legal & General, June 2025

• Best thing

  Decent benefits, flexible hours dependant on your role

  Worst thing

  Constant push to hit statistical targets which are then pushed further, poor communication from upper management, wellbeing of frontline staff sacrificed for better-looking numbers or on-paper efficiency.

  8.0

  Employee at Legal & General, June 2025

• Best thing

  The people

  Worst thing

  Constant changed we aint informed on

  9.7

  Customer service advisor at Legal & General, November 2024

• Best thing

  Private medical insurance

  Worst thing

  The people, management, lack of communication, constant upheaval, lack of coherent training

  1.4

  Senior pensions administrator at Legal & General, October 2024

• Best thing

  Job satisfaction, opportunity to grow, annual bonus & pay rise

  Worst thing

  Workload is heavy, not enough time to complete all work given to you, particularly if you take calls & are given additional work to complete.

  9.2

  Quality assurance at Legal & General, November 2023

• Want to reply to reviews as an employer? Claim your profile

• Best thing

  Getting the opportunity to work from home

  Worst thing

  Travelling distance

  10

  Employee at Legal & General, August 2023

• Best thing

  Everyone is really nice and easy to get on with, can WFH most of the week but if you do want to come in to the office there’s always lots of nice people around, really good benefits and perks including bonuses and annual pay rises, managers are always helping you to progress and encourage you to undertake training and take qualifications (funded by work), you’re never going about things alone there’s a dedicated line to call if you need help while on a call even if you think it’s a silly question. Overtime is always available and can vary from 1.5-double pay. The company acknowledge when times are hard for everyone, we’ve had cost of living payments on top of our usual salary and bonuses. Also team lunches and nights out if that’s your kind of thing!

  Worst thing

  Your breaks are scheduled to fit in to when the phone lines are less busy so you don’t get to choose when your breaks are.

  9.9

  Employee at Legal & General, March 2023

• Best thing

  Flexible working, nice people, interesting role.

  9.9

  Complaints handler at Legal & General, February 2023

• Best thing

  Good opportunity for progression, great team and values, constantly evolving and changing, no two days are the same

  Worst thing

  Can be high stress due to SLAs, still alot of development to be done, rapid change at the moment means high chance of retraining

  9.0

  Employee at Legal & General, January 2023

• Best thing

  Great environment, friendly team, fantastic benefits. Many opportunities to progress and move within the business

  Worst thing

  I’ve only been there a few months and haven’t come across any so far

  9.9

  Claims handler at Legal & General, January 2023

• Want to reply to reviews as an employer? Claim your profile

• Best thing

  Meeting new people
  Flexible working

  Worst thing

  Struggling to get time off

  7.8

  Customer service at Legal & General, September 2022

• Best thing

  The professional and genuine people who work there.

  Worst thing

  Unrealistic targets, micro management of your day down to the second, busy days with little relief, high turn over of staff.

  7.7

  Customer service representative at Legal & General, July 2022

• Best thing

  Easy work... easy money

  Worst thing

  Organisational skills

  9.9

  Production operative at Legal & General, July 2022

• Best thing

  Management. Team work. Flexibility

  Worst thing

  Expectations.

  9.6

  Employee at Legal & General, May 2022