John Lewis & Partners
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DismissJohn Lewis & Partners is a department store company.
johnlewis.comJohn Lewis & Partners job reviews
Showing 132 reviews
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Best thing
The people I work with
Worst thing
The people I work with
John Lewis & Partners Employee, March 2024
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Best thing
Nice place to work, decent size.
Good people to work with as wellWorst thing
Can be quite boring
John Lewis & Partners Supermarket assistant, March 2024
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Best thing
The people are great
Worst thing
Management are terrible
John Lewis & Partners Visual merchandiser, February 2024
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Best thing
the workers on my pay level
Worst thing
the workers above my pay level
John Lewis & Partners Nursery assistant, February 2024
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Best thing
People, empowered role, location
Worst thing
Disjointed communication
John Lewis & Partners Team manager, January 2024
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Best thing
Colleagues
Worst thing
Lack of staff when busy and always let out late for breaks
John Lewis & Partners Employee, January 2024
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Best thing
Amazing as I give advice to new parents who purchase items
Worst thing
When i'm sent to a department i'm not used too
John Lewis & Partners Employee, December 2023
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Best thing
Work from home
Worst thing
Entitled customers
John Lewis & Partners Employee, December 2023
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Best thing
pay, free lunch
Worst thing
rude customers, annoying manager, paid the same as retail workers downstairs although we do a lot more
John Lewis & Partners Employee, December 2023
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Best thing
I like my co-workers
Worst thing
The stress
John Lewis & Partners Cafe assistant, December 2023
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Best thing
Great team.
Worst thing
Not enough staff.
John Lewis & Partners Team manager, October 2023
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Best thing
The people I work with are friendly and the managers look after the employees
Worst thing
Doing the 12 hour shifts
John Lewis & Partners Electrical engineer, October 2023
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Best thing
Work from home
Worst thing
Lack of training
John Lewis & Partners Employee, October 2023
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Worst thing
Underpaid, understaffed, business is failing as a whole. But the people in higher powers don’t care about those working everyday in stressful and understaffed environments. No accounta
John Lewis & Partners Warehouse operative, September 2023
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Best thing
Being out on the road, meeting new people, the team members you work with, the new products you get to install.
Worst thing
Shift isn’t suitable for family life. Saturday shifts don’t give you enough of a break from a Friday night. Management cause much more issues than is necessary. Constantly worried about receiving investigations for things that you have no control over. If you’re sick or get injured you will be investigated. Constant disciplinary’s hanging over your head. No pay increases. No bonuses. No thanks from management when you go above and beyond, it’s just expected of you. Your ideas are never taken seriously, always fobbed off. Some managers like to scream and shout at you if they don’t like what you say to them. Equipment necessary to do the role is hard to get. Uniform is horrendous for the role. Favourites get what they want and get pushed for everything. Being told to go work on the bins if you don’t like the job. Forced overtime. Can’t get a rota that works well for everyone. Fighting for holidays every year. Managers like to guilt trip if you are off sick. Holidays to be taken for bereavement’s unless it’s immediate family members. Mental health isn’t taken seriously. Agency porters are not trained correctly and may not be able to do the job correctly but signed off anyway. Agency porters used instead of full time staff as they are “needed” off road to support managers, of which there could be 3 or 4 at a time, to complete management roles.
John Lewis & Partners Delivery driver, September 2023
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Best thing
Discount/partner dining is subsidised. Sick pay from day one being off
Worst thing
Large workload, £10.50 per hour pay, being there for 4years so no enhanced pay for working Sundays or bank holidays. Had a 3pence pay rise in 2023!
Management are mouthy, some are no help, partners with 10 plus years service on enhanced pay do very little. They know how to work the system. High turnover of staff. They leave for better pay.John Lewis & Partners Employee, September 2023
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Best thing
The staff members. Makes you feel like apart of a family
Worst thing
Lack of staff
John Lewis & Partners Retail assistant, September 2023
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Best thing
a lot of people on my floor are around my age so the team is generally very close and fun.
Worst thing
we stand for very long periods of time. i have lower back problems and i asked if i could have a chair for me to sit down from time to time and they said no.
John Lewis & Partners Employee, August 2023
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Best thing
Nothing
Worst thing
The discounts and benefits
John Lewis & Partners Employee, August 2023
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Best thing
Helping people who do not receive enough support, being paid for my knowledge and having my opinions heard
Worst thing
Being criticised for helping people who do not receive enough support, unreasonable deadlines, not being respected by senior management
John Lewis & Partners Employee, August 2023
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Best thing
Job security
Worst thing
Unrealistic targets & terrible pay
John Lewis & Partners Warehouse operative, June 2023
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Best thing
The benefits, the shifts and loyal customers
Worst thing
we are forbidden too state anything negative.
John Lewis & Partners Sales assistant, June 2023
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Best thing
the 25% discount is one of the only good things I can think of about working for this company
Worst thing
the management and atmosphere on the shop floor
John Lewis & Partners Employee, June 2023
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Best thing
that we work as a team and there respect
Worst thing
Nothing
John Lewis & Partners Employee, April 2023
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Best thing
My team is really nice, and we help each other out if something is wrong. Working in certain areas is nice. It's pretty central.
Worst thing
Customers are horrible and treat you with contempt. Managers can be iffy with you, and are the root cause for people leaving. Very understaffed. Made to work for more than we get paid, with lots of responsibility. Stressful environment. Sick pay and how being sick works is an actual joke. Treated like a number. No progression. Cult mentality
John Lewis & Partners Employee, April 2023
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Best thing
Discount and friendly colleagues
Worst thing
Not challenging or progressing career
John Lewis & Partners Employee, March 2023
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Best thing
Good Pay. Canteen cheap. Double overtime rate during peak seasons. Can be a good vibe with co-workers.
Worst thing
Monotonous work but thats exepected in a warehouse. Shifts only confirmed the day before on a day by day basis. Often very little work which results in being asked to leave early (optional) or shifts get cancelled. Targets. Managers leanient but can be a pain
John Lewis & Partners Warehouse operative, March 2023
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Best thing
Staff Members treat you like family and look out for you.
Worst thing
Rude and entitled costumers.
John Lewis & Partners Sales assistant, March 2023
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Best thing
25% off at John Lewis
£60 ticket subsidy for a year
Every other weekend offWorst thing
Management are unorganised and there is no communication within the branch
Having to deal with rude customersJohn Lewis & Partners Sales assistant, January 2023
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Best thing
we are a highly interconnected and very friendly team who work as a real team to keep the store running smoothly. we all get on very well with each other an everyone is committed to providing a very high standard of customer care which ensures customer satisfaction, allows us to build rapport with to keep customers coming back to the store, increasing our brand loyalty and making customers happy every day. we use seemlessly integrated headset technology to work as a team and communicate any issue or to solve problems, prevent theft or even to have a bit of a giggle and have fun conversations with each other which help us get through the day,boosts morale and keeps everyone on their toes but continuing to provide a very high standard of customer care whilst keeping our fellow colleagues and partners happy in our jobs we perform. there are many benefits to working as a partnership including heavily discounted/subsidised food and drinks in the partner dining room, free meals during the months of October to January, the chance to purchase many items that might be unsuitable to remain on the shop floor but items that maybe slightly damaged or not suited to be sold in the branch, these items are sold to partners with a 75% discount. because we are partners in the company, which means we are owners of the company, and during the financial year, if we are on target to make a profit, that profit is shared amongst all partners in the form of a bonus which can be quite substantial. This year, given the cost of living crisis currently happening countrywide, our head office have agreed to give every single partner, regardless of their role within the company, a tax free lump sum of up to £500. we also recieve discounts on many leisure activities, events, theatre or cinema tickets, discounted mobile phone deals, trips to experience various days out that can be used on our days off. we are also very well looked after and supported by a health and wellbeing team who provide resources for many personal issues we may be experiencing which feeds into keeping partners happy, valued, protected and respected by the company and collaboratively with other partners. we also get a yearly pay rise which is linked to our individual performances. They offer flexible working hours for part time staff and can make reasonable, flexible adjustments to part and full time staff. we also have yearly follow ups with our manager to discuss where we could possibly develop further with our roles by learning new skills. there are other benefits to working for the company that become available during your time as a partner and there is the choice to have a voice to be listened to whether it is an idea, big or small, that will help to improve our daily work lives and job satisfaction. It's great being a partner and I always feel welcomed by every one in the whole branch. We have a wide diversity of staff from all different backgrounds and walks of life and this helps us all to feel inclusive in anything that happens in the company and makes us as individuals feel valued and instills pride in what l we do. I love working here, and despite only being a supermarket assistant, I would consider John Lewis and partners to be the best employer I have ever had in my entire working career.
Worst thing
The worst thing about our job is knowing that the branch makes heavy losses due to theft, which is unfortunately a very real crime that happens during our daily work lives that we are mostly unable to prevent from happening, but when we do spot potential crimes from happening in the store, we can work collaboratively to determine any wrong doing by a small percentage of dishonest customers. we feel as if we have ti protect our store from suffering these losses as they affect our potential to be awarded bonuses and other benefits, so we naturally feel really protective of everything that goes on in the store on a day to day basis.
John Lewis & Partners Supermarket assistant, December 2022
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Best thing
Long breaks , staff discount and the people you work with
Worst thing
The managers /The company as a whole Just doesn’t care about you and only money . You’re often overworked and under payed and under supported . They expect you do everything on very little staff as well so it’s a very stressful environment and you’re not getting enough good things out of it, so very damaging to your mental and physical well-being .
John Lewis & Partners Sales assistant, December 2022
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Best thing
environment, people, retail discount.
Worst thing
pay
John Lewis & Partners Manager, November 2022
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Best thing
some of the people, the benefits, the pay
Worst thing
the treatment from customers, unpaid breaks.
John Lewis & Partners Catering assistant, November 2022
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Best thing
Lovely team and lots of variety so keeps the day interesting m
Worst thing
Management aren’t always quick to resolve logistical issues and can get stressful at times but having a lovely team helps as we all work together to limit stress
John Lewis & Partners Employee, October 2022
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Best thing
The people I work with, the hourly pay now it's being increased to sit close to the living wage. The benefits we get.
Worst thing
The high turnover of team managers, that new partners don't stay. Sometimes very under staffed and it puts alot pressure on you to cover more areas at the same time. No progression unless you're a favourite. Developing is non existent. Job is repetitive and they expect alot from you at times leading to stress.
John Lewis & Partners Sales assistant, September 2022
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Best thing
Different people and places everyday, always challenged and keeps the mind busy
Worst thing
11 hour shifts and expected to do others work. Managers and head office don’t understand the work being carried out and how hard we try. No thanks for going above and beyond. If you aren’t a managers favourite you will struggle to progress.
John Lewis & Partners Delivery driver, September 2022
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Best thing
The people I work with
Worst thing
Customers - pointless tasks - menial tasks
John Lewis & Partners Employee, September 2022
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Best thing
perks, team
Worst thing
long hours, unpaid breaks, intense workload
John Lewis & Partners Catering assistant, August 2022
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Best thing
People and varied role
Worst thing
Pay
John Lewis & Partners Team manager, August 2022
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Best thing
Decent benefits
Worst thing
Horrible progression if you start from a shop floor position. Often a lack of appreciation
John Lewis & Partners Employee, August 2022
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Best thing
the pay
Worst thing
managers lack of compassion
hard to book time off
made to feel guilty for being ill
no support from managers
if you dont get on with a manager there is no opportunity to change manager
do not follow protocols around probationJohn Lewis & Partners Customer service assistant, July 2022
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Best thing
The Waitrose discounts
Worst thing
Heavy lifting, dirty toilets, warm waerhouse
John Lewis & Partners Warehouse operative, July 2022
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Best thing
The perks of working for the John Lewis partnership
Worst thing
Management treat us like kids in school and treat you like a criminal if you do anything wrong or are accused of something by a customer
John Lewis & Partners Delivery driver, July 2022
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Best thing
Finishing early and pay day
Worst thing
Equipment broken
Lack of staff
Bar managementJohn Lewis & Partners Catering assistant, July 2022
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Best thing
The pay and discount
Worst thing
Everything. It is hell on earth.
John Lewis & Partners Employee, July 2022
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Best thing
The people I work with and the benefits we get
Worst thing
The general public and how they speak to you
John Lewis & Partners Supermarket assistant, June 2022
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Best thing
Being treated as a human being, not just a number.
Worst thing
Lack of progression through pay range
John Lewis & Partners Supermarket assistant, May 2022
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Best thing
free food
Worst thing
no nail varnish
John Lewis & Partners Supermarket assistant, May 2022
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Best thing
the people you meet and the satisfaction of helping customers
Worst thing
rude customers and busy days, when it can be stressful trying to manage all customers
John Lewis & Partners Employee, May 2022
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Best thing
Home working is offered and 2 in 3 weekends off
Worst thing
Lack of support from management, poor communication and often left to sort out problems with customers which require assistance
John Lewis & Partners Administrator, May 2022