John Lewis & Partners
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DismissJohn Lewis & Partners is a department store company.
johnlewis.comRating based on 1,111 employees who took the Breakroom Quiz
About jobs at John Lewis & Partners
Pay
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Okay
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Only some people are paid a living wage
Do John Lewis & Partners pay a living wage?
Some people are not paid a living wage.
How we know this
58% of people say they are paid below the Real Living Wage for where they live.Based on data from 95 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do John Lewis & Partners pay market rates?
Most people are paid above average for their job.
How we know this
72% of people are paid above average for the type of work they do.Based on data from 87 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do John Lewis & Partners pay the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what John Lewis & Partners pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 151 people who took the Breakroom Quiz between May 2023 and July 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at John Lewis & Partners get paid breaks?
No. Most people don’t get paid breaks.
How we know this
96% of people say they don’t get paid breaks.Based on data from 106 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do John Lewis & Partners pay sick pay?
Yes. Most people get proper sick pay.
How we know this
83% of people say they would get paid if they were sick but scheduled to work.Based on data from 96 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at John Lewis & Partners do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
76% of people report that they don’t do extra unpaid work.Based on data from 89 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at John Lewis & Partners?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 21% of people with changing schedules report getting one week notice or less.
- 26% of people with changing schedules report getting two weeks notice.
- 2% of people with changing schedules report getting three weeks notice.
- 51% of people with changing schedules report getting four weeks notice or more.
Based on data from 43 people who took the Breakroom Quiz between August 2024 and June 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at John Lewis & Partners worry about hours?
Most people don’t worry about getting enough hours.
How we know this
87% of people report they don’t worry about getting enough hours.Based on data from 82 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do John Lewis & Partners workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
57% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 79 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for John Lewis & Partners workers to change shifts?
Some people find it hard to change shifts.
How we know this
60% of people report that it’s hard to change shifts if they need to.Based on data from 67 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at John Lewis & Partners?
Some people find it hard to book holiday.
How we know this
39% of people report it’s hard to book holidays.Based on data from 102 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do John Lewis & Partners managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
91% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 89 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at John Lewis & Partners?
Most people find it easy to take sick leave.
How we know this
75% of people report that it’s easy to take time off if they are sick.Based on data from 95 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a John Lewis & Partners job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
87% of students report this is a good place to work if you’re studying.Based on data from 38 people who took the Breakroom Quiz between September 2024 and July 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at John Lewis & Partners good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
36% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 42 people who took the Breakroom Quiz between June 2024 and June 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at John Lewis & Partners feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 95 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at John Lewis & Partners get proper breaks?
Most people get proper breaks.
How we know this
87% of people report that they get to take proper breaks.Based on data from 99 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at John Lewis & Partners?
Some people feel stressed here.
How we know this
58% of people say they often feel stressed at work.Based on data from 99 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at John Lewis & Partners enjoy their jobs?
Only some people enjoy their job.
How we know this
44% of people report they don’t enjoy their job.Based on data from 87 people who took the Breakroom Quiz between January 2025 and July 2025.
Okay
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Only some people recommend their team
Do people at John Lewis & Partners recommend working with their team?
Only some people recommend working with their team.
How we know this
56% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 107 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at John Lewis & Partners?
Some people didn’t get enough training when they started.
How we know this
38% of people report they didn’t get enough training when they started working here.Based on data from 99 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at John Lewis & Partners?
Only some people are given support to progress here.
How we know this
In the last year, 57% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 88 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think John Lewis & Partners head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 89 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how John Lewis & Partners is doing?
Most people feel well informed about how the company is doing.
How we know this
69% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 100 people who took the Breakroom Quiz between January 2025 and July 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How John Lewis & Partners ranks
John Lewis & Partners ranks 5th to work for out of department stores.
- 3= Harrods
- 5 John Lewis & Partners
- 6 Fortnum & Mason
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 14 July 2025.
Pay ranges at John Lewis & Partners
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ÂŁ11.43-13.00 per hour
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ÂŁ10.50-12.82 per hour
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ÂŁ27.8k-40.3k per year
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ÂŁ10.50-13.81 per hour
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ÂŁ10.52-12.83 per hour
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ÂŁ10.50-12.66 per hour
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ÂŁ12.23-17.59 per hour
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ÂŁ13.88-16.79 per hour
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ÂŁ12.93-14.59 per hour
John Lewis & Partners job reviews
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Best thing
The people you work with
Worst thing
The lack of/ bad communication from head office and their lack of understanding about how each shop is run.
Tech support at John Lewis & Partners, January 2025
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Best thing
The best thing is the people I work with
Worst thing
Worst thing is bad management and how they handle things
Selling partner at John Lewis & Partners, January 2025
Jobs by location
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6 job openings
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6 job openings
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13 job openings
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13 job openings
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6 job openings
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9 job openings
Handy to know
Based on 107 John Lewis & Partners employees
How much notice do people get of their shifts?
Based on 43 John Lewis & Partners employees
What contracts are people on?
Based on 79 John Lewis & Partners employees