5.3

Iceland

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Duty manager at Iceland

People in this role may also be known as retail and sales supervisors or supervisor.

66 workers in this role at Iceland have taken the survey.

How much does Iceland pay duty managers?

Duty manager at Iceland
£8.43–11.64
Typical range
£8.70–11.70

Duty manager employees at Iceland are typically paid £8.43–11.64 an hour, based on data from 66 employees.

Compare pay rates at Iceland

What is management like for duty manager employees at Iceland?

617 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do duty managers think Iceland head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 58 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do duty managers at Iceland feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    69% of people say they’re treated with respect by their managers

    Based on information from 61 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    The support from colleagues not management

    Worst thing

    Not knowing what the manager expected from me no support

    1.6

    Employee, May 2021

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What are the hours like for duty manager employees at Iceland?

617 employees told us the worst thing about this job…

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Bad
  • People don’t get proper breaks

    Do duty managers at Iceland get proper breaks?

    People don’t get proper breaks

    How we know this

    80% of people report that they don’t get to take proper breaks

    Based on information from 46 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Less than 4 weeks notice of shifts

    How much notice do duty managers get of their shift pattern at Iceland?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 18% report getting one week notice or less
    • 23% report getting two weeks notice
    • 43% report getting three weeks notice
    • 15% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 60 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    Do duty managers work the same number they are contracted for at Iceland?

    Only some people work the same number of hours they’re contracted for

    How we know this

    67% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 42 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Hard to choose shifts

    Do duty managers at Iceland get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    58% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 60 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Shifts get changed at short notice

    Do Iceland managers change duty managers shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    61% of people say their manager changes their shifts at the last minute

    Based on information from 56 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People do unpaid extra work

    Do duty managers at Iceland do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    64% of people report that they do extra work that they don’t get paid for

    Based on information from 42 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Good
  • Easy to take sick leave

    How easy is it for duty managers to take sick leave at Iceland?

    Most people find it easy to take sick leave

    How we know this

    57% of people report that it’s easy to take time off if they are sick

    Based on information from 44 job reviews

  • People don’t worry about getting enough hours

    Do duty managers at Iceland worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    72% of people report they don’t worry about getting enough hours

    Based on information from 43 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it for duty managers to book a holiday at Iceland?

    People find it easy to book holidays

    How we know this

    76% of people report it’s easy to book holidays

    Based on information from 59 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Here’s a recent review that mentions hours:

  • Best thing

    Some of the people are nice.

    Worst thing

    Only getting paid holiday for my contracted hours and not the hours I work, so although I work 25-30 hours a week, I'll only get paid 7.5 hours if I take a week off. This means I cannot afford to take holiday.

    2.6

    Employee, July 2021

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What is career progression like for duty managers at Iceland?

617 employees told us the worst thing about this job…

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Good
  • Enough training

    Do duty managers get enough training when they start at Iceland?

    Most people get enough training when they start

    How we know this

    59% of people report they got enough training when they started working here

    Based on information from 64 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are duty managers given support to progress at Iceland?

    Most people are given support to progress here

    How we know this

    In the last year, 62% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 60 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from duty managers at Iceland

17 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Some of the staff

    Worst thing

    Understaffed, too much pressure, don’t always get paid the extra for running the shop in manager’s absence, rude deputy manager

    3.8

    Employee, September 2021

  • Best thing

    Flexible hours, reasonable rate of pay.

    Worst thing

    Workloads can be difficult. Sickness staff turnover due to university students. Changeover of stores products quarterly

    8.4

    Employee, August 2021

  • Best thing

    The lovely regular customers

    Worst thing

    Not having enough staff to cover breaks

    3.0

    Employee, August 2021

  • Worst thing

    Lack of staff on the shopfloor

    2.8

    Employee, May 2021

  • Best thing

    Relatively easy

    Worst thing

    No consideration from any level of management

    3.0

    Duty manager, February 2021

  • Best thing

    The pay

    Worst thing

    The night shifts

    5.8

    Non trade duty manager, February 2021

  • Best thing

    The people i work with it’s like a family and we stay friends even after someone leaves

    Worst thing

    Upper management not listening putting pressure on management to deliver results and when we do bust our buts to achieve this the budget then gets cut as it looks like we can cope with less hours

    4.4

    Senior supervisor, February 2021

  • Best thing

    Work with done very nice people.
    Keeps you fit.

    Worst thing

    Pay is very low compared to other shops around, especially for the amount of work we are expected to do. No set rota so hours and days can change with very minimal notice.

    2.1

    Employee, January 2021

  • Best thing

    Pays for a roof over my head

    Worst thing

    No choice of hours.
    No breaks
    Too much work load
    Hours cut on a daily basic

    2.1

    Supervisor, January 2021

  • Best thing

    Friendships and loyalty

    Worst thing

    Hours, underpaid and over worked

    3.3

    Supervisor, January 2021

  • Best thing

    Customers

    Worst thing

    The feeling of if I don't complete a task I feel bullied and as supervisor im expected to bully staff and lock doors so they cannot leave at end of the shift I hate having to ask anyone to work unpaid

    2.5

    Supervisor, January 2021

  • Best thing

    The company always does their best to support staff

    Worst thing

    Stocking up for Christmas, COVID, and Brexit simultaneously means our warehouse is too full

    6.8

    Team leader, November 2020

  • Best thing

    Great job working with staff and customers

    Worst thing

    No proper hours take time off and you lose for at least the next 4 weeks

    2.8

    Supervisor, November 2020

  • Best thing

    The people, security and family feel.

    Worst thing

    The pay is weak compared to other retailers and the lack of breaks.
    Go some days not eating at all.

    5.2

    Senior supervisor, July 2020

  • Best thing

    Fast paced

    Worst thing

    Unfair hours ..last minute changes all the time. Unfair pay.

    3.0

    Duty manager, July 2020

  • Best thing

    Going home and some of the people I work with

    Worst thing

    Disrespectful management

    3.6

    Team leader, February 2020

  • Worst thing

    not being able to have a variety pf shifts

    3.6

    Duty manager, October 2019

Latest vacancies for duty managers at Iceland

See all Iceland duty manager jobs

How Iceland ranks

Iceland ranks joint 51st to work for in retail or sales supervisor employers

  1. 51= Heron Foods
    5.3
  2. 51= Iceland
    5.3
  3. 51= Starbucks
    5.3