Iceland

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Iceland is a supermarket chain. They specialise in frozen food.

iceland.co.uk

Iceland job reviews

Showing 206 reviews

  • Best thing

    The customers

    Worst thing

    Unsafe vehicles that never get fixed.

    3.7

    Iceland Employee, June 2022

  • Best thing

    Sense of achievement.
    Communication with others.
    Team work.

    Worst thing

    Same thing each day.
    Progression over looked some times.

    7.3

    Iceland Employee, June 2022

  • Best thing

    The position I am in with Iceland at the moment

    Worst thing

    How much pressure there is with hardly any staff

    6.0

    Iceland Employee, June 2022

  • Best thing

    Other drivers and some shop staff are good to work with.
    Driving and delivering to customers.

    Worst thing

    Not enough staff on in the evening to pick for me to deliver when its busy , leaving me running late

    2.3

    Iceland Employee, June 2022

  • Best thing

    Have good communication with staff and customers and get on well with them
    Knowing that if there is something someone needs, I could be there hope in getting it

    Worst thing

    Sometimes rude customers
    Sometimes mistakes are made

    9.7

    Iceland Employee, June 2022

  • Best thing

    Discount
    Friendly team

    Worst thing

    Getting asked to come in on short notice on my days off

    8.2

    Iceland Employee, May 2022

  • Best thing

    Customers

    Worst thing

    Sales incentives
    Charity weeks

    9.9

    Iceland Employee, May 2022

  • Best thing

    The other pickers I work with

    1.1

    Iceland Employee, April 2022

  • Best thing

    Weekly pay.

    Worst thing

    Where to start...
    Unorganised-I started in November and it took them till march to give me my uniform. People started after me got theirs before I did.
    Discount- again...been there since November and still no card.
    Cliquey-certain staff members (including managers) don't even acknowledge me because I'm not part of their group or type of people.
    Contract- supposed to be seasonal, I thought it was supposed to end recently but it could be April it is due up..no one has spoken to me about it or mentioned it, I didn't know what to do about a holiday I need because I don't even know if I am being kept on after my contract ends, tried booking the holiday anyway to be told no.
    Stress- this is by far the most stressful job I've ever had. High targets(pick rate has now went up to 183 or 186 per hour from 155), not enough time to complete them. I have multiple health issues,depression anxiety and IBS and constantly being pushed to 'go faster go faster keep going we've got to get these orders going, team leaders shouldn't have to be picking,yous really need to pick up the speed' has totally had a negative effect on me. Had a total breakdown on my most recent shift. Colleague caught me crying in the staff room.then they had the audacity to ask me to come in and work on my days off. You are not recognised when you are doing well. I was a slow starter to the original pick rate...it took me a while to squally start achieving it.But I eventually did, and was performing well. Green on the stat sheet every week, and now they've changed it. The management didn't even acknowledge how well I was doing, only spoke to my team about how bad we were doing and how it wasn't enough.

    Store moving around- same week pick rate goes up, they decide its a genius idea to move the whole store around, the HHT wasn't updated to the new layout, and none of the pickers could find where anything was located...cue pick rates falling while we looked for items.
    Poor stock- half the time what you need for an order isn't there. Freezers are empty etc. So you are having to go and look for the items in the warehouse..upstairs...in the freezer etc. Taking time..pick rate falling again.
    Customers- I like talking to customers, but if a customer stops you to talk to you...you are too busy worrying about your pick rate falling that you can't give them your full attention. It shouldn't be like this. The customer should always come first. Either that or all picking should be done before the shop opens.
    The list goes on..honestly I really liked working there at first, it's a job that suits me in terms of hours, and the fact that I can be alone while I do it which helps my anxiety. But I honestly wouldn't recommend it to anyone. The stress isn't worth the pay.

    2.1

    Iceland Employee, April 2022

  • Best thing

    Good pay for students and young people (£9.00 an hour). Flexible hours. Staff discount.

    Worst thing

    Poor management, disrespectful and u professional staff and managers, encouraged to not take breaks, lack of training / online training is disregarded, lack of support when asking for help or ringing till bells. All of the other staff may go on a break together and leave you alone on the shop floor, ignoring till bells, when it’s your second day.

    1.2

    Iceland Employee, April 2022

  • Best thing

    Staff and team are great

    Worst thing

    Stress of delivery's when it's busy

    9.4

    Iceland Employee, April 2022

  • Best thing

    I like to see people

    Worst thing

    I don’t get to life

    3.4

    Iceland Employee, March 2022

  • Best thing

    Collegues

    Worst thing

    Too much to do in the hours you get no one takes their breaks properly because the workload is too big

    6.4

    Iceland Employee, March 2022

  • Best thing

    Pay (for those under 18) is amazing. £9 an hour for all ages, amazing.

    Worst thing

    Not enough staff, hard to squeeze in a break a lot as there’s never enough staff to cover tills whilst you’re gone.

    3.4

    Iceland Employee, March 2022

  • Best thing

    Good hours for student and good pay

    8.6

    Iceland Employee, February 2022

  • Best thing

    Friendly staff

    Worst thing

    Early starts can sometimes be a pain

    8.4

    Iceland Employee, February 2022

  • Best thing

    Pay

    Worst thing

    Bad management, working extra hours for no pay.

    1.2

    Iceland Employee, February 2022

  • Best thing

    Fun people to work with

    Worst thing

    Never enough hours

    4.5

    Iceland Employee, February 2022

  • Best thing

    The people

    Worst thing

    Waking up at 4am

    7.5

    Iceland Employee, February 2022

  • Best thing

    I have meet lot of good and friendly staff

    4.8

    Iceland Employee, February 2022

  • Best thing

    Get to work with a good group of peole

    Worst thing

    The work load you have to do and not the right amount of time given

    4.9

    Iceland Employee, February 2022

  • Best thing

    Flexible with childcare needs
    Lots of perks such as staff discounts
    Night rate for unsociable hours 11-6am

    Worst thing

    Never get chance to take full breaks, which aren’t paid

    7.8

    Iceland Employee, February 2022

  • Best thing

    Coworkers are kind
    Good for students
    Accommodating for personal stuff

    Worst thing

    Customers can be rude

    9.4

    Iceland Employee, February 2022

  • Best thing

    Great colleagues

    Worst thing

    Rude customers, some rude managers, no payed sick or breaks

    5.5

    Iceland Employee, February 2022

  • Best thing

    Staff and customers

    Worst thing

    The manager
    To much responsibility and work load for team leaders

    1.8

    Iceland Employee, February 2022

  • Best thing

    Discount

    Worst thing

    Managers who bully staff and do not care

    1.9

    Iceland Employee, February 2022

  • Best thing

    You meet some really good friends

    Worst thing

    They only care about numbers and not the actual staff. Moan at you for not doing your job right even if you didn’t get trained correctly

    1.8

    Iceland Employee, February 2022

  • Worst thing

    Dealing with days I can’t work and when I say I can’t do it, I am bullied into doing it

    1.2

    Iceland Employee, February 2022

  • Best thing

    Relatively stress free. Fairly easy to learn the job.

    Worst thing

    Hourly rate is poor. The job can be physically demanding. Not paid for running late regardless of who's fault it is.

    6.4

    Iceland Employee, February 2022

  • Best thing

    The pay

    Worst thing

    Communication and team managers authority taken too far

    1.8

    Iceland Employee, February 2022

  • Best thing

    Short work days

    Worst thing

    The fact the head department doesn’t know what’s going on in store

    5.5

    Iceland Employee, February 2022

  • Best thing

    Good pay, nice people to work with, 10% off all food.

    Worst thing

    Don't get sick pay. No acknowledgement of hours I'm free, and no acknowledgement of being a student.

    2.4

    Iceland Employee, February 2022

  • Best thing

    Working outside. Keeps you fit. Tips.

    Worst thing

    Drivers not abiding by the rules

    5.5

    Iceland Employee, February 2022

  • Best thing

    you are alone

    Worst thing

    Staff are very rude unhelpful , if we work 15 minutes extra we don’t get paid,

    2.6

    Iceland Employee, January 2022

  • Best thing

    Discount

    Worst thing

    Not enough warehouse room for stock and crates, not enough communication between stockers and pickers

    1.6

    Iceland Employee, January 2022

  • Best thing

    It’s a friendly team to work with

    Worst thing

    Delivery never turns up on time

    7.3

    Iceland Employee, January 2022

  • Best thing

    People i work with

    Worst thing

    Working unpaid

    4.6

    Iceland Employee, January 2022

  • Worst thing

    Only person on till, having to do till, clean up and face up at the same time

    3.0

    Iceland Employee, December 2021

  • Best thing

    The team

    Worst thing

    The hours, under appreciation for my job role and no breaks or help for pickers

    1.2

    Iceland Employee, December 2021

  • Best thing

    Money, the people, most often it is a good atmosphere

    Worst thing

    Hard work,

    7.8

    Iceland Employee, December 2021

  • Best thing

    The work colleagues

    Worst thing

    The customers

    8.4

    Iceland Employee, December 2021

  • Best thing

    Team members
    Flexible around uni
    Could easily progress if you wanted to

    Worst thing

    Stress
    High expectations from management
    Laziness of staff

    7.6

    Iceland Employee, December 2021

  • Best thing

    Great team to work with. Laid back and fair

    Worst thing

    Lack of warehouse space and areas for setting out deliveries

    9.4

    Iceland Employee, December 2021

  • Best thing

    Team work

    Worst thing

    Trying to get everything done before shop opens

    8.9

    Iceland Employee, December 2021

  • Best thing

    My team are amazing, everyone is so lovely and hard working. The standards for the store are incredible and well kept together

    Worst thing

    Sometimes there isn't enough staff on.

    9.2

    Iceland Employee, December 2021

  • Best thing

    the people and the pay

    Worst thing

    no paid overtime as you do not clock in and out
    as a driver, you’re expected to help out with stock however no one helps you if you need it l

    3.2

    Iceland Employee, December 2021

  • Best thing

    Nice people to work with
    Good pay
    Everyone earns the same amount no matter age
    You get to speak to customers and make friends

    8.0

    Iceland Employee, November 2021

  • Best thing

    A few of the Staff and Customers

    Worst thing

    Not enough Staff working on A.M / P.M/Evening shifts. Management say NOT enough money given by Head Office!!!!

    2.3

    Iceland Employee, November 2021

  • Best thing

    Pay, Hours, Progression

    Worst thing

    Occasional stress with managing online orders

    9.3

    Iceland Employee, November 2021

  • Best thing

    They care about the staff great promotion opportunities

    Worst thing

    Lon hours working weekends

    9.7

    Iceland Employee, November 2021