HSBC

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HSBC is a bank. They provide personal and business financial services.

hsbc.co.uk

HSBC job reviews

Showing 25 reviews

  • Best thing

    Work from home. Flexibility and other perks

    9.9

    HSBC Customer service advisor, January 2024

  • Best thing

    It use ti be flexibility however they bringing change of hours which basically say if your a parent with childcare needs (so mainly women) or any other caring needs you need not apply to work there

    Worst thing

    The management

    5.5

    HSBC Employee, April 2023

  • Best thing

    Team is very good and supportive

    Worst thing

    Low pay, progression slow

    9.4

    HSBC Employee, February 2023

  • Best thing

    Some managers are the best people you could have looking after you. It's rare you get one but if you do, they make your life a lot easier!

    Worst thing

    1) Higher ups aren't involved, have no idea what it's like working in the front line don't care about staff wellbeing, treat everyone as a statistic that makes them profit.
    2) Bullying culture from more experienced members of staff against newer staff. Very clique-y.
    3) Some managers have managerial experience but no subject knowledge. They put their own equally clueless team members on to cover referrals and questions that aren't coveted by our policy and it causes chaos.
    4) Don't get paid enough considering I've made the bank millions in new mortgages, mortgage redemptions and payments.
    5) Reluctant to take on feedback and act on it.
    6) Unfair process to cover bank Holidays. Should shut if there's not enough staff to cover.
    7) "Customer is always right" attitude and no sympathy or resilience training for staff when dealing with abusive customers.

    8.2

    HSBC Employee, January 2023

  • Best thing

    Jiat working from home is the only good thing

    Worst thing

    Worst customers and hsbc does not allow us to treat them how they should be and put too much pressure and their targets are almost unachievable and in a 12 month you are guaranteed not to hit them that way the dont pay the bounes

    7.8

    HSBC Customer advisor, July 2022

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  • Best thing

    The best thing about working at hsbc is my work colleagues

    Worst thing

    Everything is extremely micro managed, the managers are trained to mentally abuse you and drain you out and make life extremely difficult

    3.7

    HSBC Customer advisor, July 2022

  • Best thing

    Sorting customer queries

    Worst thing

    Sales targets

    1.8

    HSBC Customer service assistant, February 2022

  • Best thing

    The Team you work with.

    Worst thing

    The hours are unsociable.
    Micro managers trying to reach unrealistic targets.
    Unrealistic expectations of staff to learn the products we offer.
    Discrimination against those with mental health issues.
    Not enough support for those with mental health issues.
    It's not about the customer service, it's about how much you can sell to your customers.
    Abusive customers.

    5.5

    HSBC Call centre agent, February 2022

  • Best thing

    Great team. Really personable management. great benefits

    Worst thing

    Uncertainty about future changes following shift changes caused by covid

    9.8

    HSBC Team manager, February 2022

  • Best thing

    It's very flexible

    Worst thing

    It can be boring

    9.6

    HSBC Employee, November 2021

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  • Best thing

    I finish at 4pm

    Worst thing

    Expected to know and do everything

    3.4

    HSBC Specialist, March 2021

  • Best thing

    Working with a great team of people and helping customers with their banking needs

    8.5

    HSBC Branch manager, February 2021

  • Best thing

    Pay

    Worst thing

    Expecting people to know everything

    8.9

    HSBC Financial support represenative, February 2021

  • Best thing

    Our workplace is like a family, we work together and with our company guidance we strive to make every customer journey the best experience. We encourage feedback to make to be the best place to work and to be the best in our field of work.

    Worst thing

    Not being able to give a solution straight away.

    10

    HSBC Assistant manager, January 2021

  • Best thing

    Working with people

    Worst thing

    Pay and uncertainty

    9.6

    HSBC Retail manager, January 2021

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  • Best thing

    Flexibility, stability, working hours around childcare

    Worst thing

    Processes, pressure

    9.6

    HSBC International Case Management Associate, November 2020

  • Best thing

    I enjoy my job

    Worst thing

    Customers

    6.9

    HSBC Cashier, November 2020

  • Best thing

    People

    Worst thing

    No control of workload

    9.2

    HSBC Telephone Agent, October 2020

  • Best thing

    The people I work with

    Worst thing

    Angry customers

    8.9

    HSBC Customer sevice advisor, September 2020

  • Best thing

    They allow us to work from home at the moment

    Worst thing

    Systems are needing upgrading, the hours worked, can’t take time off when you need it, lack of training and support

    3.3

    HSBC Customer service, August 2020

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  • Best thing

    Good work colleagues, environment

    Worst thing

    Customer attitude and workload

    7.1

    HSBC Cashier, August 2020

  • Best thing

    The people

    Worst thing

    Red tape, bigger managers not communicating effectively, too many job cuts and offshoring of work

    9.9

    HSBC Administrator, August 2020

  • Best thing

    Enjoyable, close to home. Understanding of childcare issues if eany arise.

    Worst thing

    computer systems

    9.6

    HSBC International case management associate, July 2020

  • Best thing

    The people you work with are great

    Worst thing

    The pressure on staff and the way they are treated by customers

    8.5

    HSBC Customer service specialist, July 2020

  • Best thing

    Benefits. Live cover, shares, very generous pension

    Worst thing

    Workload. Often not enough hours in the day

    9.9

    HSBC Team manager, May 2020