House of Fraser

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House of Fraser is a department store company.

houseoffraser.co.uk

House of Fraser job reviews

Showing 44 reviews

  • Best thing

    the staff as a whole are all really nice

    Worst thing

    some of the managers are horrible it will take a toll on your mental health and they’re extremely understaffed so it’s really stressful probably getting paid minimum wage for maximum work

    1.5

    House of Fraser Sales assistant, January 2024

  • Best thing

    The people that work there

    Worst thing

    Pretty much everything

    1.2

    House of Fraser Employee, December 2023

  • Best thing

    The people and the discount

    Worst thing

    Lack of security
    So many shop lifters

    3.9

    House of Fraser Sales assistant, November 2023

  • Best thing

    Good hours, flexible schedule

    Worst thing

    Customers and certain jobs within the role

    6.8

    House of Fraser Visual merchandiser, March 2023

  • Best thing

    I have met new people and have gained A LOT off experience working on the different sections off the store

    Worst thing

    Poor management, short breaks (30 minutes), disorganised, no contracted hours

    3.0

    House of Fraser Employee, January 2023

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  • Best thing

    The customers
    Some Nice mangers & Colleagues

    Worst thing

    Till is stresseful
    Rude & Aggressive colleagues
    Culture

    1.1

    House of Fraser Employee, December 2022

  • Best thing

    Becoming friends with some of the staff

    Worst thing

    Grumpy customers, a lot of hours for not much pay, entitled staff and customers, can get extremely boring

    2.5

    House of Fraser Retail assistant, November 2022

  • Best thing

    People I work with.

    Worst thing

    Too much work placed on Loading Bay team so front of house looks good.

    4.9

    House of Fraser Employee, October 2022

  • Best thing

    Very friendly
    Nice staff
    Not very stressful

    Worst thing

    Not much scope for the imagination
    Bit boring at times
    Some staff are rude

    6.8

    House of Fraser Sales assistant, September 2022

  • Best thing

    Not too hard, I like dealing with fashion

    Worst thing

    Customers

    7.3

    House of Fraser Employee, September 2022

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  • Best thing

    The people and drama

    Worst thing

    The hours and shift changes

    6.6

    House of Fraser Temporary sales assistant, September 2022

  • Best thing

    Great people! Not hard labour and because of 0hours I can choose not to do a shift

    Worst thing

    Never given enough hours! Management can be seriously rude about your availability. Have to buy uniform (from the stores choice of brands) and pay 60% of the price.

    3.4

    House of Fraser Customer assistant, July 2022

  • Best thing

    The discount t

    Worst thing

    Zero hour contract, not getting enough breaks,

    3.7

    House of Fraser Employee, July 2022

  • Best thing

    Great team of people and managers!

    8.4

    House of Fraser Retail assistant, March 2022

  • Best thing

    - Nice managers and co-workers, everyone's very friendly with there being a good work culture in the store
    - Understanding managers, the managers are all well trained. The managers are generally nice, most of them are young so they're fairly laid back, while still making sure everything gets done.
    - Benefits, I've used my 20% off a lot.

    Worst thing

    - Pay, while the commission has boosted my pay alot, its still not great. I know I could earn more working at Amazon or Sainsbury's.
    - Understaffed, cost cutting by the head office has meant that theres 20% less staff than there should be, this can make some shifts hectic, and a little stressful at times. The managers are just as annoyed as us and don't blame us for any undone work, but it is still a bit stressful.

    7.6

    House of Fraser Customer assistant, March 2022

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  • Best thing

    20% Discount of all Frasers Group eg. Flannels, Sports direct

    Worst thing

    Poor Management

    3.0

    House of Fraser Sales assistant, March 2022

  • Best thing

    Flexibility, casual uniform, sociable and discount.

    Worst thing

    Lack of hours, pay, boring, can’t sit down at all, managers can be quick to judge, lonely, doing the work of 2 or 3 people, ignorant staff and customers.

    4.6

    House of Fraser Sales assistant, February 2022

  • Best thing

    Can be very flexible

    Worst thing

    Can be over worked and understaffed and still be asked for more, the staff can become quite catty for example staff will only talk to people on their own department and can be rude to others, so if you was to do overtime on another department you can be made to feel uncomfortable your whole shift. Sometimes if its a busy time period and you’re understaffed you can be asked to take less of or no break at all even if you’re entitled to one

    3.7

    House of Fraser Retail assistant, February 2022

  • Best thing

    Friendly colleagues
    Ok pay
    Nice place to work

    Worst thing

    Manger can be a bit rude sometimes

    6.0

    House of Fraser Retail assistant, February 2022

  • Best thing

    Relatively easy, lovely team, very laizz afaire

    Worst thing

    Bad pay

    7.1

    House of Fraser Employee, February 2022

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  • Best thing

    The hours suit around school

    Worst thing

    No progression. Nothing to do

    6.0

    House of Fraser Sales assistant, February 2022

  • Best thing

    The people I work with

    Worst thing

    The management

    1.5

    House of Fraser Employee, December 2021

  • Best thing

    Friendly staff

    Worst thing

    Boring job role

    6.4

    House of Fraser Sales assistant, December 2021

  • Best thing

    The people and the staff discount

    Worst thing

    The managers not realising just how busy it can get because we manage to cope, despite needing more staff.

    6.4

    House of Fraser Employee, December 2021

  • Best thing

    The working jours

    Worst thing

    Communication. Lack of proper leadership.

    3.2

    House of Fraser Warehouse operative, August 2021

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  • Best thing

    People i work with

    Worst thing

    All perks have been stripped and 0 hrs intoduced

    4.1

    House of Fraser Deputy store manager, July 2021

  • Best thing

    Use to be a great place to work but now it’s horrible because of staff cuts and the forth coming forced zero hour contracts, upper management have no respect for floor staff and claim it’s due to the economy that they are having to bring in zero hour contracts, but we are run of our feet with the amount of customers in spending money

    Worst thing

    Being told you will be unemployed unless you agree to a zero hour contract - BAN ZERO HOUR CONTRACTS NOW !!!!

    1.9

    House of Fraser Sales assistant, July 2021

  • Best thing

    Discount

    Worst thing

    Toxic people to work around

    2.1

    House of Fraser Customer service assistant, June 2021

  • Best thing

    No uncomfortable uniform, good friendly team

    Worst thing

    Warm hot building in summer and cold in winter

    8.9

    House of Fraser Sales assistant, May 2021

  • Best thing

    People

    Worst thing

    Communication from Head office

    5.5

    House of Fraser Manager, April 2021

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  • Best thing

    Work with a range of people
    Varied role
    Staff discount

    Worst thing

    Managers unwilling to adapt

    7.0

    House of Fraser Manager, March 2021

  • Best thing

    Feels like a family, the team and fellow employees are the reason I stay

    Worst thing

    Lack of progression

    8.9

    House of Fraser Senior sales, February 2021

  • Best thing

    Department stores are friendly places to work. Always busy and something different every day.

    Worst thing

    Customers abusing you when they are angry. Head office don’t see enough of what goes on in a store. Very centralised business.

    9.9

    House of Fraser Manager, January 2021

  • Best thing

    The discount

    Worst thing

    The pay. The hours. The management.

    3.7

    House of Fraser Customer service advisor, October 2020

  • Best thing

    Social side

    Worst thing

    Lack of opportunities

    8.0

    House of Fraser Supervisor, September 2020

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  • Best thing

    The people I work with

    Worst thing

    All the changes from one day to the next

    3.2

    House of Fraser Customer service assistant, March 2020

  • Best thing

    The team I work with

    Worst thing

    The company itself

    2.3

    House of Fraser Sales advisor, October 2019

  • Best thing

    People I work with.

    Worst thing

    Managers have no respect for their staff.

    1.1

    House of Fraser Sales assistant, October 2019

  • Best thing

    Communicating with people

    Worst thing

    Stress and standing up for 7 to 8 hours a day

    2.6

    House of Fraser Sales advisor, October 2019

  • Best thing

    My manager is so flexible

    Worst thing

    Getting to work

    8.9

    House of Fraser Supervisor, October 2019

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  • Best thing

    Discounts and career opportunities

    Worst thing

    Lack of staff

    5.5

    House of Fraser Senior sales advisor, October 2019

  • Best thing

    My work colleagues support

    Worst thing

    Lack of communication, always changes

    4.3

    House of Fraser Supervisor, October 2019

  • Best thing

    Colleagues and decent pay for age

    Worst thing

    Management and hours

    1.0

    House of Fraser Sales assistant, October 2019

  • Best thing

    My colleagues- their friendly.

    Worst thing

    No overtime and four hour contracts.

    3.7

    House of Fraser Service specialist (product), October 2019