Home Instead

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Home Instead is a care franchise. They offer home care for older people.

homeinstead.co.uk

Based on responses from 227 employees at Home Instead.

About jobs at Home Instead

Pay

    Good
  • Most people are paid a living wage

    Do Home Instead pay a living wage?

    Most people are paid a living wage.

    How we know this

    91% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 99 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Home Instead pay market rates?

    Most people are paid above average for their job.

    How we know this

    82% of people are paid above for the average pay for the type of work they do.

    Based on data from 90 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Bad
  • Most people don’t get paid breaks

    Do workers at Home Instead get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    96% of people say they don’t get paid breaks.

    Based on data from 90 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Bad
  • Most people don’t get sick pay

    Do Home Instead pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    98% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 100 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Bad
  • Most people do unpaid extra work

    Do workers at Home Instead do extra work that they don't get paid for?

    Yes. Lots of people do unpaid extra work.

    How we know this

    78% of people report that they do extra work that they don’t get paid for.

    Based on data from 106 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Bad
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Home Instead?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 71% of people with changing schedules report getting one week notice or less.
    • 23% of people with changing schedules report getting two weeks notice.
    • 4% of people with changing schedules report getting three weeks notice.
    • 3% of people with changing schedules report getting four weeks notice or more.

    Based on data from 109 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do workers at Home Instead worry about hours?

    Some people worry about getting enough hours.

    How we know this

    55% of people report they worry about getting enough hours.

    Based on data from 107 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do Home Instead workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    70% report that their manager gives them enough choice over which shifts they work.

    Based on data from 102 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Home Instead workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    64% of people report that it’s hard to change shifts if they need to.

    Based on data from 74 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it to book a holiday at Home Instead?

    Some people find it hard to book holiday.

    How we know this

    34% of people report it’s hard to book holidays.

    Based on data from 99 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Bad
  • Shifts get changed at short notice

    Do Home Instead managers change shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    73% of people say their manager changes their shifts at the last minute.

    Based on data from 106 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Home Instead?

    Some people find it hard to take sick leave.

    How we know this

    39% of people report that it’s hard to take time off if they are sick.

    Based on data from 89 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Bad
  • People work a lot more hours than their contract

    Do people work the same number they are contracted for at Home Instead?

    Most people work a lot more hours than their contact..

    How we know this

    80% of people report working 8 hours or more than their contract.

    Based on data from 95 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Good
  • Most parents say it’s good

    Is working at Home Instead good if you’re a parent or carer?

    Most parents and carers say this is a good place to work.

    How we know this

    71% of people who care for a child or other relative report this is a good place to work.

    Based on data from 49 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Home Instead feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    76% of people say they’re treated with respect by their managers.

    Based on data from 102 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Bad
  • Most people don’t get proper breaks

    Do people at Home Instead get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    71% of people report that they don’t get to take proper breaks.

    Based on data from 86 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Home Instead?

    Some people feel stressed here.

    How we know this

    51% of people say they often feel stressed at work.

    Based on data from 101 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Home Instead enjoy their jobs?

    Most people enjoy their job.

    How we know this

    88% of people report they enjoy their job.

    Based on data from 100 people who took the Breakroom Quiz between September 2021 and September 2022.

  • Okay
  • Only some people recommend their team

    Do people at Home Instead recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    44% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 112 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at Home Instead?

    Most people got enough training when they started.

    How we know this

    81% of people report they got enough training when they started working here.

    Based on data from 108 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Home Instead?

    Only some people are given support to progress here.

    How we know this

    In the last year, 45% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 98 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Okay
  • Head office only partly understands what’s happening

    Do people think Home Instead head office understands what's happening where they work?

    Some people think head office doesn’t understand what’s happening where they work.

    How we know this

    57% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 94 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Home Instead is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    47% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 101 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

How Home Instead ranks

Home Instead ranks joint 139th to work for out of social care providers.

  1. 139= Enhanced Care Group
    5.4
  2. 139= Home Instead
    5.4
  3. 139= Crown Care
    5.4

Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 4 October 2022.

Pay ranges at Home Instead

  1. £9.50–12.18 per hour

  2. £9.35–11.30 per hour

Home Instead job reviews

  • Best thing

    The clients we work with mostly, knowing that our help means so much to some clients, even if just there for companionship it can be the highlight of their day

    Worst thing

    Some clients can be challenging.
    Days can be long with very little breaks.
    Working by yourself a lot

    8.2

    Home Instead Employee, August 2022

  • Best thing

    The office staff are always approachable, contactable and offer advice if there is a query.

    Worst thing

    Not being paid for travelling between calls, intervals too long between calls, being persecuted to work extra shifts, having to work weekends, office staff not looking at my availability and not adhering to working time regulations. Regularly working over 6 hours without a break when taking travelling into account.

    5.0

    Home Instead Care giver, December 2020

Jobs by location

  1. 66 job openings

  2. 19 job openings

  3. 49 job openings

  4. 4 job openings

  5. 13 job openings

  6. 62 job openings

  7. 123 job openings

  8. 69 job openings

Handy to know

What contracts are people on?

71% report having zero hours contracts.
25% report having part time contracts. (16-35 hours)
3% report having full time contracts. (more than 35 hours)

Based on 104 Home Instead employees

How are people paid?

By the hour 95% of people report they get paid by the hour.

Based on 114 Home Instead employees

How much notice do people get of their shifts?

71% of people with changing schedules report getting one week notice or less.
23% of people with changing schedules report getting two weeks notice.
4% of people with changing schedules report getting three weeks notice.
3% of people with changing schedules report getting four weeks notice or more.

Based on 109 Home Instead employees