When HMRC workers have taken our quiz, we will share with you their best things and their worst things about working there.
Some of the perks, like full sick pay and credit for hospital appointments
Call centre, rubbish pay
HMRC Employee, May 2022
able to build flexi time
civil service pension
good holiday leave
sick pay
targets
angry challenging calls
not enough training
public perception of the business
HMRC Employee, November 2021
Occasionally you get to really help someone.
Treated like a child, glorified call centre, micro management, flexible working has vanished, poor training.
HMRC Employee, September 2021
There is some flexibility
It's a tickbox culture
HMRC Employee, September 2021
Flexi hours
Being left out of the loop
HMRC Employee, September 2021
Interesting challenges and scenarios
Sometimes things can be extremely repetitive
HMRC Employee, July 2021
Can work from home once a week or during a pandemic
Treated like a child at infants school by very high ranking staff, Have to work one late shift to 8 pm per week, Flexi system reduced The list goes on
HMRC Employee, July 2021
I know what to expect. Active union
Stress, changing targets and process, monitoring, management treating us like idiots, lack of career progression
HMRC Employee, July 2021
Shafting the longest serving staff, no training, constant monitoring (micro management), computers keep kicking you out.
HMRC Employee, June 2021
Flexi time and part year working
Changing to new location soon. (Not local)
HMRC Employee, May 2021
Flexi time but this is being changed
Continuously being moved from task to task without full training and change to contacts now having to work evenings and weekends
HMRC Employee, April 2021
The people I work with
Management, not so much direct management, senior management live in a fantasy world where staff are considered the root cause of all problems
HMRC Employee, April 2021
Poor management,poor pay, stressful conditions, culture of bullying by management, useless union
HMRC Employee, April 2021
The people
It can be stressful
HMRC Admin officer, March 2021
Flexi and bank holidays
Poor pay they try to take away the benefits
HMRC Officer, February 2021
Team mates
Telephony based job, very stressful
HMRC Administration officer, February 2021
We are unionised
We have to deal with irate members of the public who don't understand the bureaucracy
HMRC Admin officer, February 2021
Flexi time
Lack of opportunity
HMRC Admin officer, February 2021
Helping people with benefits and giviythem help and advice
Having to grit teeth when customers are been rude and abusive
HMRC Revenues officer, February 2021
Work mates
Wages
Bad calls
Training not good enough
Working at home
Relocation of office meaning I had to leave
HMRC Customer service advisor, February 2021
the people you work with
higher management
HMRC AO, January 2021
Teams are good. People are friendly and we have Flexi time. Which is useful if you have other responsibilities or like me suffer from disabilities
Angry customers. And pay
HMRC Customer advisor, November 2020
Wellbeing is a holy word (have to jump through occupational health hoops), Flexi time, very easy to book leave,
Poor computer systems, unpredictable caller demands, low pay for the role I do, if you want to get anywhere do it yourself.
HMRC Customer service advisor, November 2020
My colleagues and helping people.
Being forced down a work route i dont want to go. Lack of training now. Being forced into development instead of just working.
HMRC Admin officer, August 2020
flexi time
pay and micro management
HMRC Customer service advisor, May 2020
Everyday is different.
Pay is low for the knowledge that is needed.
HMRC Administrative Officer, December 2019