HGS
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DismissHGS operate call and contact centres on behalf of other businesses.
teamhgs.comHGS job reviews
Showing 16 reviews
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Best thing
Work from home
Worst thing
Minimum wage plus 3p
HGS Employee, May 2023
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Best thing
Remote working
Worst thing
Bad paid, high turn over
HGS Customer service assistant, February 2023
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Best thing
Working from home
Worst thing
Low pay
HGS Call centre agent, February 2023
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Best thing
Holidays
Worst thing
Speaking to rude entitled customers
HGS Call centre agent, February 2023
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Best thing
Colleagues only
Worst thing
Pay is awful for the work we don
HGS Customer advisor, January 2023
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Best thing
Bi-weekly pay, support from managers
Worst thing
Some of the department agents are a bit
HGS Employee, December 2022
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Best thing
The people
Worst thing
Having holidays taken off you and given as days off instead and not being able to carry over or paid for the holidays you have left at the end of the year
HGS Customer advisor, December 2022
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Best thing
Working from home
Worst thing
The wage
HGS Customer service, August 2022
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Best thing
I've been ill butngwt to work from home
Worst thing
Pay, lack of holiday acceptance, mistreated, left alone, no one cares
HGS Customer advisor, July 2022
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Best thing
Work from home
Worst thing
No communication
Shift change - no notice -sometimes mid shift cancelled
No help or support
Wrong payHGS Call handler, June 2022
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Best thing
My colleagues
Worst thing
Little to no communication from managers, IT and operations
HGS Customer service advisor, May 2022
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Best thing
My team and team manager
Worst thing
Organisation
HGS Call handler, July 2021
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Best thing
The pay
Worst thing
Extra hours, opening times, work load
HGS Operations manager, March 2021
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Best thing
My coworkers
Worst thing
Lack of information and no progression
HGS Tech advisor, March 2021
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Best thing
Good pay
Employees fun to work withWorst thing
Lack of clarity in work related matters.
Communication poor despite being a company based around telecommunications.
Poor morale.
Heavy focus on stats.HGS Case Management Advisor, October 2020
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Best thing
Reliable pay
Good relations with colleaguesWorst thing
Challenging customers
Not enough agents to fulfill workload
Some of Management are egotistical and shut off from the lower agentsHGS Case Management Advisor, April 2020