HGS

Unclaimed profile

Uh oh. HGS hasn’t committed to creating great jobs yet.

Breakroom helps companies reach the next generation of candidates.

If you’re from head office, sign up here to get started on your Breakroom journey.

Claim your profile

Dismiss

HGS operate call and contact centres on behalf of other businesses.

teamhgs.com

HGS job reviews

Showing 16 reviews

  • Best thing

    Work from home

    Worst thing

    Minimum wage plus 3p

    5.5

    HGS Employee, May 2023

  • Best thing

    Remote working

    Worst thing

    Bad paid, high turn over

    7.0

    HGS Customer service assistant, February 2023

  • Best thing

    Working from home

    Worst thing

    Low pay

    3.4

    HGS Call centre agent, February 2023

  • Best thing

    Holidays

    Worst thing

    Speaking to rude entitled customers

    4.9

    HGS Call centre agent, February 2023

  • Best thing

    Colleagues only

    Worst thing

    Pay is awful for the work we don

    1.2

    HGS Customer advisor, January 2023

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Bi-weekly pay, support from managers

    Worst thing

    Some of the department agents are a bit

    8.2

    HGS Employee, December 2022

  • Best thing

    The people

    Worst thing

    Having holidays taken off you and given as days off instead and not being able to carry over or paid for the holidays you have left at the end of the year

    6.4

    HGS Customer advisor, December 2022

  • Best thing

    Working from home

    Worst thing

    The wage

    3.5

    HGS Customer service, August 2022

  • Best thing

    I've been ill butngwt to work from home

    Worst thing

    Pay, lack of holiday acceptance, mistreated, left alone, no one cares

    1.6

    HGS Customer advisor, July 2022

  • Best thing

    Work from home

    Worst thing

    No communication
    Shift change - no notice -sometimes mid shift cancelled
    No help or support
    Wrong pay

    2.1

    HGS Call handler, June 2022

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    My colleagues

    Worst thing

    Little to no communication from managers, IT and operations

    3.7

    HGS Customer service advisor, May 2022

  • Best thing

    My team and team manager

    Worst thing

    Organisation

    3.5

    HGS Call handler, July 2021

  • Best thing

    The pay

    Worst thing

    Extra hours, opening times, work load

    2.8

    HGS Operations manager, March 2021

  • Best thing

    My coworkers

    Worst thing

    Lack of information and no progression

    1.8

    HGS Tech advisor, March 2021

  • Best thing

    Good pay
    Employees fun to work with

    Worst thing

    Lack of clarity in work related matters.
    Communication poor despite being a company based around telecommunications.
    Poor morale.
    Heavy focus on stats.

    7.8

    HGS Case Management Advisor, October 2020

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Reliable pay
    Good relations with colleagues

    Worst thing

    Challenging customers
    Not enough agents to fulfill workload
    Some of Management are egotistical and shut off from the lower agents

    7.8

    HGS Case Management Advisor, April 2020