Helping Hands

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Good news! Helping Hands has claimed their Breakroom profile.

They care about what their frontline employees think and want to be a good employer.

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Helping Hands is a care provider. They offer live-in, visiting and home care services.

helpinghandshomecare.co.uk

Based on responses from 87 employees at Helping Hands.

About jobs at Helping Hands

Pay

    Good
  • Most people are paid a living wage

    Do Helping Hands pay a living wage?

    Most people are paid a living wage.

    How we know this

    91% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 33 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Helping Hands pay market rates?

    Most people are paid above average for their job.

    How we know this

    85% of people are paid above for the average pay for the type of work they do.

    Based on data from 34 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Bad
  • Most people don’t get paid breaks

    Do workers at Helping Hands get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    88% of people say they don’t get paid breaks.

    Based on data from 34 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Bad
  • Most people don’t get sick pay

    Do Helping Hands pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    94% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 68 people who took the Breakroom Quiz between March 2020 and September 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Bad
  • Most people do unpaid extra work

    Do workers at Helping Hands do extra work that they don't get paid for?

    Yes. Lots of people do unpaid extra work.

    How we know this

    74% of people report that they do extra work that they don’t get paid for.

    Based on data from 34 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Bad
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Helping Hands?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 85% of people with changing schedules report getting one week notice or less.
    • 6% of people with changing schedules report getting two weeks notice.
    • 3% of people with changing schedules report getting three weeks notice.
    • 6% of people with changing schedules report getting four weeks notice or more.

    Based on data from 33 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do workers at Helping Hands worry about hours?

    Some people worry about getting enough hours.

    How we know this

    45% of people report they worry about getting enough hours.

    Based on data from 31 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Helping Hands workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    47% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 32 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Bad
  • Hard to change shifts

    How easy is it for Helping Hands workers to change shifts?

    Most people find it hard to change shifts.

    How we know this

    69% of people report that it’s hard to change shifts if they need to.

    Based on data from 54 people who took the Breakroom Quiz between November 2019 and September 2022.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Helping Hands?

    Most people find it easy to book holiday.

    How we know this

    70% of people report it’s easy to book holidays.

    Based on data from 30 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Bad
  • Shifts get changed at short notice

    Do Helping Hands managers change shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    78% of people say their manager changes their shifts at the last minute.

    Based on data from 32 people who took the Breakroom Quiz between September 2021 and September 2022.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Helping Hands?

    Some people find it hard to take sick leave.

    How we know this

    50% of people report that it’s hard to take time off if they are sick.

    Based on data from 64 people who took the Breakroom Quiz between March 2020 and September 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Bad
  • People work a lot more hours than their contract

    Do people work the same number they are contracted for at Helping Hands?

    Most people work a lot more hours than their contact..

    How we know this

    75% of people report working 8 hours or more than their contract.

    Based on data from 68 people who took the Breakroom Quiz between November 2019 and September 2022.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Okay
  • Only some parents say it’s good

    Is working at Helping Hands good if you’re a parent or carer?

    Only some parents and carer say this is a good place to work.

    How we know this

    34% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 35 people who took the Breakroom Quiz between March 2020 and September 2022.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Helping Hands feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    81% of people say they’re treated with respect by their managers.

    Based on data from 31 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Bad
  • Most people don’t get proper breaks

    Do people at Helping Hands get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    69% of people report that they don’t get to take proper breaks.

    Based on data from 70 people who took the Breakroom Quiz between March 2020 and September 2022.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Helping Hands?

    Some people feel stressed here.

    How we know this

    53% of people say they often feel stressed at work.

    Based on data from 34 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Helping Hands enjoy their jobs?

    Most people enjoy their job.

    How we know this

    77% of people report they enjoy their job.

    Based on data from 31 people who took the Breakroom Quiz between October 2021 and September 2022.

  • Okay
  • Only some people recommend their team

    Do people at Helping Hands recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    49% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 37 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at Helping Hands?

    Most people got enough training when they started.

    How we know this

    74% of people report they got enough training when they started working here.

    Based on data from 35 people who took the Breakroom Quiz between October 2021 and September 2022.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Helping Hands?

    Only some people are given support to progress here.

    How we know this

    In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 63 people who took the Breakroom Quiz between November 2019 and September 2022.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Bad
  • Head office doesn’t understand what’s happening

    Do people think Helping Hands head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 70 people who took the Breakroom Quiz between November 2019 and September 2022.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Helping Hands is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    63% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 72 people who took the Breakroom Quiz between November 2019 and September 2022.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

How Helping Hands ranks

Helping Hands ranks joint 171st to work for out of social care providers.

  1. 163= Age UK
    5.2
  2. 171= Helping Hands
    5.1
  3. 171= St Anne’s Community Services
    5.1

Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 4 October 2022.

Pay ranges at Helping Hands

  1. £10.00–12.60 per hour

Helping Hands job reviews

  • Best thing

    Making a difference in peoples days

    Worst thing

    The way the shifts are planned

    5.0

    Helping Hands Employee, August 2022

  • Best thing

    I get to make people's lives better and help them live the life they want, in the comfort of their own homes.

    Worst thing

    I don't get time to deal with things going on in my personal life or take care of my own health because I get very limited time off.

    4.8

    Helping Hands Carer, January 2021

Jobs by location

  1. 171 job openings

  2. 38 job openings

  3. 1 job opening

  4. 14 job openings

  5. 14 job openings

  6. 119 job openings

  7. 94 job openings

  8. 136 job openings

Handy to know

What contracts are people on?

47% report having zero hours contracts.
10% report having low hours contracts. (less than 16 hours)
37% report having part time contracts. (16-35 hours)
7% report having full time contracts. (more than 35 hours)

Based on 30 Helping Hands employees

How are people paid?

84%
by the hour
16%
an annual salary

Based on 37 Helping Hands employees

How much notice do people get of their shifts?

1 week or less 85% of people with changing schedules report getting one week notice or less.

Based on 33 Helping Hands employees