Heartstone Inns

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Heartstone Inns is a group of individual Free Houses located across the West Country.

heartstoneinns.co.uk
3.5

Rating based on 16 employees who took the Breakroom Quiz

About jobs at Heartstone Inns

Pay

    Okay
  • Only some people are paid a living wage

    Do Heartstone Inns pay a living wage?

    Some people are not paid a living wage.

    How we know this

    58% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Heartstone Inns pay market rates?

    Most people are paid less than average for their job.

    How we know this

    73% of people are paid below average for the type of work they do.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Heartstone Inns get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    86% of people say they don’t get paid breaks.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Heartstone Inns pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Heartstone Inns do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    69% of people report that they don’t do extra unpaid work.

    Based on data from 13 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Heartstone Inns?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 86% of people with changing schedules report getting one week notice or less.
    • 7% of people with changing schedules report getting two weeks notice.
    • 7% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do workers at Heartstone Inns worry about hours?

    Some people worry about getting enough hours.

    How we know this

    57% of people report they worry about getting enough hours.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Heartstone Inns workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    36% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for Heartstone Inns workers to change shifts?

    Most people find it hard to change shifts.

    How we know this

    80% of people report that it’s hard to change shifts if they need to.

    Based on data from 10 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Heartstone Inns?

    Most people find it easy to book holiday.

    How we know this

    80% of people report it’s easy to book holidays.

    Based on data from 10 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Heartstone Inns?

    Some people find it hard to take sick leave.

    How we know this

    64% of people report that it’s hard to take time off if they are sick.

    Based on data from 11 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do people work the same number they are contracted for at Heartstone Inns?

    Most people work a lot more hours than their contact..

    How we know this

    92% of people report working 8 hours or more than their contract.

    Based on data from 13 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Workplace

    Good
  • Most people get proper breaks

    Do people at Heartstone Inns get proper breaks?

    Most people get proper breaks.

    How we know this

    69% of people report that they get to take proper breaks.

    Based on data from 13 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Heartstone Inns?

    Most people feel stressed here.

    How we know this

    100% of people say they often feel stressed at work.

    Based on data from 13 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people recommend their team

    Do people at Heartstone Inns recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    50% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Needs improving
  • Most people don’t get enough training

    Do people get enough training when they start at Heartstone Inns?

    Most people did’t get enough training when they started.

    How we know this

    83% of people report they didn’t get enough training when they started working here.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Heartstone Inns?

    Only some people are given support to progress here.

    How we know this

    In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Heartstone Inns head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do workers feel well informed about how Heartstone Inns is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    71% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Heartstone Inns job reviews

  • Best thing

    I like the place of work the most. As well as some of the staff

    Worst thing

    Some staff are annoying

    6.7

    Heartstone Inns Employee, January 2023

  • Best thing

    There is onsite accommodation. However, it is full of mould and the lights don’t work.

    Worst thing

    The management only want to employ over a certain age and will find a way to make your life miserable until you quit or they can fire you.
    The team are 2 faced and you can’t trust anybody.

    1.5

    Heartstone Inns Assistant manager, September 2022

Handy to know

How much notice do people get of their shifts?

1 week or less 86% of people with changing schedules report getting one week notice or less.

Based on 14 Heartstone Inns employees

How are people paid?

By the hour 100% of people report they get paid by the hour.

Based on 14 Heartstone Inns employees

What contracts are people on?

79%
zero hours
21%
full time

Based on 14 Heartstone Inns employees