5.6

Halfords

Sales assistant at Halfords

People in this role may also be known as retail and sales assistants.

66 workers in this role at Halfords have taken the survey.

How much do Halfords pay sales assistants?

Sales assistant at Halfords
£7.14–9.80
Typical range
£6.61–10.00

Sales assistant employees at Halfords are typically paid £7.14–9.80 an hour, based on data from 66 employees.

Compare pay rates at Halfords

What is management like for sales assistant employees at Halfords?

208 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do sales assistants think Halfords head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 51 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do sales assistants at Halfords feel treated with respect by their managers?

    People feel treated with respect by their managers

    How we know this

    81% of people say they’re treated with respect by their managers

    Based on information from 59 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Managers and most work colleagues

    Worst thing

    Higher management

    3.6

    Halfords Employee, May 2021

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What are the hours like for sales assistant employees at Halfords?

208 people shared what they think about this job…

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Not great
  • Contracts don’t match the hours people work

    Do sales assistants work the same number they are contracted for at Halfords?

    Only some people work the same number of hours they’re contracted for

    How we know this

    65% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 55 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Shifts get changed at short notice

    Do Halfords managers change sales assistants shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    54% of people say their manager changes their shifts at the last minute

    Based on information from 61 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Halfords?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 20% report getting one week notice or less
    • 29% report getting two weeks notice
    • 23% report getting three weeks notice
    • 23% report getting four weeks notice or more
    • 5% report having a fixed rota

    Based on information from 65 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to take sick leave

    How easy is it for sales assistants to take sick leave at Halfords?

    Most people find it easy to take sick leave

    How we know this

    67% of people report that it’s easy to take time off if they are sick

    Based on information from 46 job reviews

  • Good choice of shifts

    Do sales assistants at Halfords get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    63% report that their manager gives them enough choice over which shifts they work

    Based on information from 65 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No unpaid extra work

    Do sales assistants at Halfords do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    65% of people report that they don’t do extra unpaid work

    Based on information from 57 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do sales assistants at Halfords worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    71% of people report they don’t worry about getting enough hours

    Based on information from 63 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it for sales assistants to book a holiday at Halfords?

    People find it easy to book holidays

    How we know this

    79% of people report it’s easy to book holidays

    Based on information from 57 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People get proper breaks

    Do sales assistants at Halfords get proper breaks?

    People get proper breaks

    How we know this

    80% of people report that they get to take proper breaks

    Based on information from 56 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Here’s a recent review that mentions hours:

  • Best thing

    Best things are, flexible hours, very good team and great benefits.

    Worst thing

    Volume of tasks, Low industry pay and I have to travel for training.

    8.1

    Halfords Sales advisor, November 2020

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What is career progression like for sales assistants at Halfords?

208 people shared what they think about this job…

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Good
  • Enough training

    Do sales assistants get enough training when they start at Halfords?

    Most people get enough training when they start

    How we know this

    56% of people report they got enough training when they started working here

    Based on information from 62 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are sales assistants given support to progress at Halfords?

    Most people are given support to progress here

    How we know this

    In the last year, 69% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 55 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from sales assistants at Halfords

23 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    customers

    Worst thing

    long shifts and not long breaks

    7.5

    Halfords Employee, January 2022

  • Best thing

    The people I work with

    Worst thing

    The annoying costumers

    8.2

    Halfords Employee, January 2022

  • Best thing

    Not that hard to do so its the higher ups mainly do everything

    Worst thing

    You can feel like your left behind and extremely far behind things like everyone has been out on the shop floor working but I have been put in a back room all by myself no one checks in to see if I need more work or how I’m doing

    6.5

    Halfords Employee, December 2021

  • Best thing

    i get to learn about cars

    Worst thing

    customers and hard worker. mechanics are unmotivated and dint want to do anything so it’s hard to hit target

    2.4

    Halfords Employee, December 2021

  • Best thing

    The people in my team

    Worst thing

    overtime paid at basic wage. Not being able to sit down on a 9 hr shift (except for the 45min break)

    4.2

    Halfords Employee, November 2021

  • Best thing

    The team

    Worst thing

    Call center, some of the ideas head office implement, some of the customers, systems/IT

    6.8

    Halfords Employee, August 2021

  • Best thing

    I have learnt some new skills

    Worst thing

    Lack of staff, being made to feel guilty for not doing overtime everyday except for 1, hours being cut in half, set backs instead of moving up on career. Company doesn't care about it's employers

    2.1

    Halfords Employee, August 2021

  • Best thing

    Every day is a new challenge

    Worst thing

    To much is expected out of everyone.

    3.1

    Halfords Employee, July 2021

  • Best thing

    The working day is very varied considering its retail, you pick up a lot of multitasking and basic technical skills as you go. When you aren't too run off your feet, you genuinely feel like you can help people with their problems and give them a great experience.

    Worst thing

    Upper management does not understand the complexities of a store day to day, and therefore does not implement the correct improvements in both technology, strategy or performance metrics - almost every change that I have seen the company make in recent years has either worsened the customer experience or made the colleague have to work twice as hard to achieve the same goal.
    Employees don't feel listened to or appreciated, especially when unscientific metrics are being pushed that don't truly represent the performance of a store.
    There is no effort put in to ensure managers are allocating breaks fairly and most colleagues in a 9 hour shift simply have one 20-40 min break 'when they can' and this can really play havoc with health, not to mention the fact that we have gaps in our pay for multiple breaks we don't get. So in essence we are actually getting less than minimum wage per hour on average.
    Employees are simply not paid enough for the job that they do: most staff are almost constantly busy with urgent matters and there is very little downtime, a lack of decent wages also prevents high quality employees form staying or joining.
    Most of the middle management is underqualified in terms of leadership skills.
    Recent months have seen awful changes to employee structure and hour contracts that have made niche workers such as older colleagues forced to leave the company, and a lot of other talented managers have taken redundancies over a job role change - they just feel betrayed by the company.
    Feeling like time has been wasted is a common feeling at Halfords, whether it's on useless menial E-learning tasks that where clearly put together by a 3 year old, or useless menial 'retsil strategy' such as pestering your customer to hand over their personal data or buy into a bad deal. I wish the company would appreciate solid sales tactics again by keeping tabs on upselling and basic product/service attachment.

    2.8

    Halfords Employee, July 2021

  • Best thing

    Work life Balance
    Discounts and benefits

    Worst thing

    Pay

    5.8

    Halfords Employee, June 2021

  • Best thing

    Managers and most work colleagues

    Worst thing

    Higher management

    3.6

    Halfords Employee, May 2021

  • Best thing

    People u work with

    Worst thing

    Hours

    4.0

    Halfords Employee, April 2021

  • Best thing

    The colleagues are fantastic, hardworking, team players, and the work is interesting.

    Worst thing

    Too much emphasis on constant re structuring and unreasonable targets.

    7.8

    Halfords Customer assistant, February 2021

  • Best thing

    Working with cars

    Worst thing

    Horrible customers

    3.5

    Halfords Customer advisor, February 2021

  • Best thing

    The management team and my colleagues

    Worst thing

    Lack of colleagues and large fast customer flow

    8.3

    Halfords Employee, January 2021

  • Best thing

    The team I work with is the reason I stay. We all care for each other and try to help each other.

    Worst thing

    A few people that think they are better than the job, the rude and racist customers, answering the phone while serving at the till and having to run around the shop floor to get products for customers all at the same time

    4.4

    Halfords Solutions sales advisor, December 2020

  • Best thing

    Team members.

    Worst thing

    Workloads. Monitoring on lots of different metrics.

    4.5

    Halfords Sales advisor, November 2020

  • Best thing

    People I work with

    Worst thing

    Lazy people

    7.0

    Halfords Customer advisor, November 2020

  • Best thing

    Best things are, flexible hours, very good team and great benefits.

    Worst thing

    Volume of tasks, Low industry pay and I have to travel for training.

    8.1

    Halfords Sales advisor, November 2020

  • Best thing

    My team

    Worst thing

    Management and head office

    6.2

    Halfords Sales Advisor, November 2020

  • Best thing

    The people

    Worst thing

    Not being paid for the skilled work i do

    4.2

    Halfords Customer advisor, March 2020

  • Best thing

    The team and people I work with

    Worst thing

    Customers, doing things I don’t get paid to do, poor management, unfair shifts

    2.8

    Halfords Customer service advisor, November 2019

  • Best thing

    Having a laugh with customers

    Worst thing

    Fitting out in the rain and bad weather

    4.0

    Halfords Sales advisor, November 2019

Latest vacancies for sales assistants at Halfords

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How Halfords ranks

Halfords ranks joint 113th to work for in retail or sales assistant employers

  1. 113= Flannels
    5.6
  2. 113= Halfords
    5.6
  3. 113= Haven
    5.6