H Samuel

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H. Samuel is a retailer. They sell jewellery, watches and ornaments.

hsamuel.co.uk

H Samuel job reviews

Showing 18 reviews

  • Best thing

    The perks and holidays are really good and the rewards systems (shine with signet) and incentives are always fun, whether set up by our manager or as a district. Our district manager is also amazing and laid back but still knows how to make sure everyone is on target. There's many support systems through the company along with mental health support and 2 vouchers per year to help us buy clothes. Everyone is supportive of eachother

    Worst thing

    There is a lot of training to work there. Learning all about different watch functions and metals and safety too especially to do with theft and shoplifting. There is a lot of revising to do for it and it takes a lot of time to get used to things, but you get used to the routine after a while. The job I would recommend, in terms of under 18s, to students who are more academic since it really helps with revision techniques and study systems

    9.4

    H Samuel Sales associate, February 2024

  • Best thing

    Talking to people.
    Fairly relaxed schedule.
    Lovely colleague ls

    Worst thing

    Poor incentives strict illness policy and poorly thought out company wide systems.

    1.3

    H Samuel Employee, September 2023

  • Best thing

    Nothing

    Worst thing

    The store is full hypocrisy . The manager bully me on the walk I walk and way I speak . In addition make racism comment

    1.2

    H Samuel Sales assistant, August 2023

  • Best thing

    Colleagues

    Worst thing

    Manager is toxic and mean and gossips about staff members, does not care about the wellbeing of staff, stress, austerity last-minute rota changes,

    1.1

    H Samuel Sales assistant, March 2023

  • Best thing

    Building a relationship with customers to deliver what they want.
    Learning and mastering information in order to do the above.

    Worst thing

    Staff shortages mean there's not enough staff in store.
    Head office sets too many tasks which we cannot complete in the time frame if we want to prioritize serving customers.

    3.7

    H Samuel Sales associate, July 2022

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  • Best thing

    The team are amazing, staff discounts, part time positions and they hire a lot of students

    Worst thing

    Management

    Rotas are changed a day before and days requested off are often dismissed and ignored

    Holidays have to be booked at the start of the year and go down in the list of when you joined (you could be left with none of the holidays you want)

    Talked bad about for calling in and not supported

    Often you'll end up staying later and won't be paid for the time

    The job is stressful and there is no support given by the manager

    Turns out vet is extremely high and training is poor

    2.3

    H Samuel Employee, July 2022

  • Best thing

    The customers
    The range of products
    The staff discount

    Worst thing

    The amount of stress they put on staff to sell add ons

    4.1

    H Samuel Supervisor, February 2022

  • Best thing

    New stock days

    Worst thing

    Rude entitled customers and bully’s as management

    1.1

    H Samuel Supervisor, February 2022

  • Best thing

    Their customer service and online training is great. Online training is great

    Worst thing

    Understaffed and over worked

    8.4

    H Samuel Supervisor, February 2022

  • Best thing

    Discount, staff are the best, management are the best, when you get a lovely customer

    Worst thing

    Hours you get being based on performance, extremely rude customers sometimes. Targets shouldn’t be as high as they are

    8.2

    H Samuel Sales assistant, February 2022

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  • Best thing

    Helps advance knowledge and skills in a variety of areas and the interaction with nice customers is always good!

    Worst thing

    Underpaid (minimum wage), not paid for breaks, over worked, targeted on everything you do and are constantly told what you are failing at, the more competent you are the more responsibility you are given for the same wage. Finally the job description of “sales associate” is the bare minimum of what we do, it should be a a skilled job. Can do easier work at other companies for more money and less stress.

    2.1

    H Samuel Sales associate, February 2022

  • Best thing

    Not very stressful
    Discount

    Worst thing

    Micro management
    No or little progression
    Company itself lack coward thinking and make poor decisions

    2.8

    H Samuel Supervisor, December 2021

  • Best thing

    Get to sell engagement rings which is fun

    Worst thing

    They don’t care about physical or mental health at all
    They only care about sales
    Treat you like rubbish but expect you to be happy with that
    Expect you to work holidays without complaining or being able to book time off

    1.2

    H Samuel Sales assistant, December 2021

  • Best thing

    Work colleagues

    Worst thing

    Management treatment and what is expected to be delivered against what realistically can be delivered

    4.2

    H Samuel Employee, July 2021

  • Best thing

    customer service

    Worst thing

    working late on xmas eve

    9.2

    H Samuel Supervisor, April 2021

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  • Best thing

    People I work with

    Worst thing

    Customers complaints

    6.4

    H Samuel Sales assistant, March 2021

  • Best thing

    Working with different customers all the time

    Worst thing

    The constant change of plan

    9.6

    H Samuel Manager, March 2021

  • Best thing

    Team in my store and the district

    Worst thing

    Falling behind on sales

    6.2

    H Samuel Step up sales associate, October 2019