H&M

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H&M is a fashion retailer. They sell trend-driven clothes for women, men and children.

www2.hm.com/en_gb/index.html

H&M job reviews

Showing 83 reviews

  • Best thing

    I wanted to work in fashion industry, and I love working with clothes and styling

    Worst thing

    Rude customers

    3.5

    H&M Sales advisor, March 2024

  • Best thing

    The best teamwork environment

    Worst thing

    Working weekends

    9.4

    H&M Employee, February 2024

  • Best thing

    My co-worker are easy to work with and all work hard

    Worst thing

    We're understaffed, the company focus is saving money over safety as some day I coukd be working by myself.

    4.2

    H&M Sales assistant, February 2024

  • Best thing

    The sales advisors make it fun

    Worst thing

    Too many requests, not enough appreciation. Everyone feels over worked and underpaid

    3.0

    H&M Sales assistant, February 2024

  • Best thing

    People

    Worst thing

    How some people in more power treat people..

    8.4

    H&M Visual merchandiser, January 2024

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  • Best thing

    Staff discount

    Worst thing

    Extremely difficult to book holiday, bad hours, boring repetitive work, often forced overtime even after long shifts, expected to come in early unpaid

    1.5

    H&M Sales assistant, January 2024

  • Best thing

    Discount

    Worst thing

    Never good enough for the managers

    2.0

    H&M Sales associate, January 2024

  • Best thing

    The team I work with

    9.9

    H&M Visual merchandiser, September 2023

  • Best thing

    The team
    The constant change of duties each working hour so we don’t get tired of doing the same thing for too long.
    The flexibility.

    Worst thing

    Busy times/rush hours.
    The distance.
    The restricted allowed time to work.

    9.0

    H&M Sales advisor, July 2023

  • Best thing

    Good training
    Supportive management

    Worst thing

    Longer opening hours than most retail stores

    8.5

    H&M Sales advisor, July 2023

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  • Best thing

    The people
    Support of area team
    They believe in people and development!
    Endless development opportunities

    Worst thing

    Work life balance

    9.7

    H&M Employee, July 2023

  • Best thing

    The drama. My manager and colleagues

    Worst thing

    Rude customers and the pay

    7.6

    H&M Store assistant, July 2023

  • Best thing

    The team is amazing and make the experience a lot easier

    Worst thing

    The pay isn’t enough at all and isn’t worth it

    7.3

    H&M Sales advisor, June 2023

  • Best thing

    My team is incredible, we get a 1hr & a 20min break on 8+ hour shifts, we have a great discount of 25% and for the most part interacting with customers is a breeze. Managers are so kind and understanding and we all share the same core values.

    Worst thing

    Customers. The British public are so wildly disgusting that it’s genuinely unbelievable. Tidying up after them is the only part of my job that I actively despise.

    8.6

    H&M Sales advisor, May 2023

  • Best thing

    There are none, the managers are awful and disrespectful

    Worst thing

    Having my work overlooked when it's been done perfectly

    2.4

    H&M Sales advisor, April 2023

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  • Best thing

    Staff discount
    Nice team

    Worst thing

    Company don't care about staff safety in store, just bothered about £££

    Every manager is on a different salary for doing the same job. Managers in smaller stores are getting paid better than managers in big stores. Severely overpay senior management and underpay DMs and VMs

    4.5

    H&M Employee, April 2023

  • Best thing

    Seeing my friends

    Worst thing

    Customers are rude

    5.0

    H&M Sales assistant, April 2023

  • Best thing

    Discount

    Worst thing

    No staff, management issues, unorganised at times and bad pay

    7.3

    H&M Sales assistant, March 2023

  • Best thing

    That is it is in the fashion industry, which mean I can work my self up even though it take a long time to pre guess .

    Worst thing

    How long and hard it is to to progress in the store, and even if you do do not necessarily to get a pay rise, even though you doing more for the company. If you work on the floor that you don’t like it’s hard to get moved, even that affect your mental health.

    7.0

    H&M Team leader, February 2023

  • Worst thing

    Management are awful and encourage emotional abuse

    1.2

    H&M Sales advisor, February 2023

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  • Best thing

    Multi disciplinary
    Managers are helpful and amazinv

    Worst thing

    Could get tiring

    9.2

    H&M Sales assistant, January 2023

  • Best thing

    Staff discount
    Easy work

    Worst thing

    Boring
    Low pay

    7.3

    H&M Sales advisor, January 2023

  • Best thing

    easy to swap tasks and nice environment with most coworkers

    Worst thing

    difficult to get time off and reschedule

    4.1

    H&M Sales advisor, January 2023

  • Best thing

    It’s creative, work gets noticed

    Worst thing

    It’s hard work, early start times

    9.8

    H&M Visual merchandiser, January 2023

  • Best thing

    25% employee discount

    Worst thing

    Management are bullies and incredibly cliquey. HR don’t want to know and don’t take complaints seriously, they’re not there for the people, they’re there to make sure the ones who go against the grain are pushed out.

    1.9

    H&M Sales advisor, January 2023

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  • Best thing

    serving customer

    Worst thing

    cleaning the mess after when closing

    7.0

    H&M Sales advisor, January 2023

  • Best thing

    The staff discount.

    Worst thing

    - Poor management
    - rubbish hours.
    - not enough notice on rotas
    - Rude customers
    - No progression however area team will keep telling you there is.
    - pressure to get member signs up. But don’t give you the extra staff on Tills to do so.

    Bad work environment

    2.3

    H&M Sales assistant, December 2022

  • Worst thing

    Poor management, made to work for free when overtime wasn’t available. Constant disrespect and nepotism

    1.2

    H&M Sales assistant, December 2022

  • Best thing

    Coworkers

    Worst thing

    Pay / expectations and pressure

    3.9

    H&M Store manager, December 2022

  • Best thing

    The team

    Worst thing

    very stressful, over worked constantly, low pay, managers dont care about staff well being

    6.4

    H&M Visual merchandiser, December 2022

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  • Best thing

    - certain breaks are paid
    - good discount
    - in my experience a good team and friendly staff

    Worst thing

    - can get early starts (6:30am)
    - limited overtime

    9.6

    H&M Sales advisor, November 2022

  • Best thing

    Other SA’s are nice to work with, we all get along well

    Worst thing

    Management don’t really care about the shop floor, they spend most of their time in admin and whenever we ask for help and the finally come out its too little too late. Area team also need a wake up call - they're the rudest people I’ve ever met and think they’re gods gift because they get paid a bit more than everyone else

    1.8

    H&M Sales assistant, November 2022

  • Best thing

    Working from home

    Worst thing

    Angry customers

    9.7

    H&M Employee, November 2022

  • Best thing

    team members are really nice and polite

    Worst thing

    pay

    7.1

    H&M Sales advisor, November 2022

  • Best thing

    Discount

    Worst thing

    Vile and toxic management

    1.7

    H&M Sales advisor, October 2022

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  • Best thing

    Everyone is so nice to work with

    9.8

    H&M Sales assistant, October 2022

  • Best thing

    The people there are amazing.

    Worst thing

    The pay.

    3.0

    H&M Sales advisor, October 2022

  • Best thing

    The team is amazing, everyone is friendly!

    Worst thing

    The pay and head office doesn’t seem to care much for their employees and will enforce rules which can be detrimental to the store as well as staff.

    4.8

    H&M Sales assistant, September 2022

  • Best thing

    Discount

    Worst thing

    Managers are hit and miss
    Pay is awful
    Constant pressure for membership %, I was once dragged in the office by my manager for not getting 40% for the month, missing out by 0.5%

    6.2

    H&M Sales advisor, August 2022

  • Best thing

    Some of the people I work with and the staff discount

    Worst thing

    The lack of staff closing on busy days, no overtime or extra hours available

    2.1

    H&M Sales assistant, August 2022

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  • Best thing

    The people

    Worst thing

    Tidying up after everyone and managers being disorganised

    3.9

    H&M Sales advisor, August 2022

  • Best thing

    I love the team I work with.
    I get to see new fashion.
    Helping customer find an outfit.

    Worst thing

    Sometimes under staffed.
    Can be stressful.
    Customers can be rude.

    5.5

    H&M Sales advisor, August 2022

  • Best thing

    Staff discount

    Worst thing

    Working at the customer service centre in Edinburgh would have you think you are only working for H&M but that’s not true. They make you do customer service for at least 3 other brands including COS, ARKET, MONKI, WEEKDAY & OTHER STORIES. So you are in fact providing customer service to UK and International customers, for 3/4 different brands at a time via phone/email and chat all whilst being paid less than £10 an hour. After 2 years of remote working they have now started firing people who cannot commit to hybrid working as they want people in the office for 8 shifts a month now and refuse to accept peoples medical or mental health circumstances as reasons for not being able to commute to work. Even though the job was perfectly fine to do 100% remotely for 2 years, apparently it’s not anymore. Also the process for being off, I personally have had covid twice, my child has had it and we also had a death in the family but apparently being off for these unavoidable reasons was good enough to drag me into a disciplinary meeting which the outcome could mean losing my job. I really recommend avoiding this place if you can.

    6.0

    H&M Customer service, August 2022

  • Best thing

    Being able to speak to customers and the staff discount.

    Worst thing

    Not respected at all, put down by managers and long term employees, stressful and boring.

    1.2

    H&M Sales advisor, July 2022

  • Best thing

    The people are all great, fairly easy job and good discount

    Worst thing

    rotas are often given less than a week in advance and can change without notice at the last minute. Pressure to sign people up to the membership scheme. Work every weekend.

    6.4

    H&M Sales assistant, July 2022

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  • Best thing

    Hours the shop is open so you can’t work that late

    Worst thing

    Unpredictable management

    6.4

    H&M Sales assistant, July 2022

  • Best thing

    Meeting another sales associates

    Worst thing

    Managers are rude and disrespectful
    Managers treat you like you are a robot
    Managers expect you to know everything
    Managers take out their anger on you
    Understaffing and rotas done incorrectly so there are times where there are only 2 people on shop floor
    Crazy gossiping by managers

    1.2

    H&M Sales assistant, July 2022

  • Best thing

    Getting to talk to people and learn about fashion, seeing new clothes and trends.

    Worst thing

    Bad environment, no AC/heating, managers talk down on people, rude staff members, very boring, very tiring and repetitive, very short breaks for long shifts.

    1.2

    H&M Sales advisor, June 2022

  • Best thing

    Meet new people and task are not set to dead lines

    Worst thing

    Constantly going on about getting membership and rush to tidy when they have a visit from HR the next day

    7.7

    H&M Sales advisor, May 2022

  • Best thing

    Friendly staff at my location and great staff discount

    Worst thing

    Difficult customers, hard to ask for overtime when clearly short staffed

    7.8

    H&M Sales assistant, May 2022