Great Western Railway
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DismissGreat Western Railway is a train operator. They run train services across Wales, the South and South West England.
gwr.comGreat Western Railway job reviews
Showing 27 reviews
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Best thing
No stress no targets
Worst thing
Shift work
Great Western Railway Train driver, October 2023
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Best thing
Working in dispatch (SDA) I got a real grounding on working in a safety-critical railway role which set me up well for successfully applying for a Train Manager role. I had a great team in my station, everyone would help eachother out and go the extra mile when favours were needed. The union is strong and will back you strongly if there were ever any issues with management, but most of the time management were reasonable and would back down somewhat if we felt they were being too unreasonable.
The company invest a lot of money into training their staff and providing a decent looking uniform.Worst thing
Early shifts by far. Also in your first 6 months you only get statutory sick pay. Control don't have an appreciation of how things are on the front line.
Great Western Railway Employee, April 2023
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Best thing
Good pay
Good support from local management
BenefitsWorst thing
Top management don't understand what it's like on the ground.
Shift work ranging from 4am starts 1 week, to 1am finishes the next.
Don't find out if you have annual leave accepted until 5 days before.
Isolating jobGreat Western Railway Train manager, November 2022
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Best thing
I enjoy the work,meeting people, and it being different each day
Worst thing
Uncertain Job security. Undervalued. Get tired. Can become unhealthy through shift work, mentally and physically
Great Western Railway Train manager, September 2022
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Best thing
Time off, paid breaks, free travel, good pension
Worst thing
Long hours, start very early and finish late, old trains are hard to work on and dealing with upset passengers for issues out of your control
Great Western Railway Conductor, September 2022
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Best thing
Pay and conditions
Worst thing
Shift work and family also annual leave is allocated
Great Western Railway Train driver, July 2022
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Best thing
Salty and shifts
Worst thing
Trains always broken and not really fit for purpose
Great Western Railway Host, April 2022
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Best thing
Wonderful, friendly and helpful colleagues. Enjoyment helping customers.
Worst thing
Spending majority of work time on feet. Not allowed to sit down whilst working on station.
Great Western Railway Employee, March 2022
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Best thing
Work stays at work
Worst thing
Very repetitive.
Great Western Railway Employee, February 2022
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Best thing
Every day is different.
Worst thing
Hours are unsociable.
Great Western Railway Conductor, September 2021
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Best thing
Holidays. Pay. Discounts/benefits. Free rail travel. 6 months of rotas so you can plan your life.
Worst thing
Occasional lone working.
Great Western Railway Employee, September 2021
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Best thing
Pay
Worst thing
Management. Treated like idiots. Management are hugely disconnected from reality.
Great Western Railway Train driver, June 2021
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Best thing
No one looking over your shoulder. Salary.
Worst thing
Shift work
Great Western Railway Train driver, June 2021
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Best thing
Good company to work for and company benefits
Worst thing
Rude unpleasant passengers. Fare evaders.
Great Western Railway Conductor, May 2021
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Best thing
Being left to get on with it
Worst thing
The shifts and how they effect my life
Great Western Railway Driver, April 2021
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Best thing
Good money, plenty of time off
Worst thing
The shifts
Great Western Railway Train driver, April 2021
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Best thing
The camaraderie of my team, the travel perks, and the continual training
Worst thing
Sometimes when things go wrong the abuse from customers can be horrible
Great Western Railway Customer service advisor, March 2021
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Best thing
The shifts and time off and pay
Worst thing
The late finishes
Great Western Railway Lead host, January 2021
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Best thing
Mostly left to get on with it with no supervision. Good pay and benefits. I enjoy the work.
Worst thing
Shifts. Early starts and late finishes. Working weekends and public holidays.
Great Western Railway Train driver, December 2020
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Best thing
Free travel. 35 hour week
Worst thing
Unsocial hours
Great Western Railway Train driver, November 2020
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Best thing
My office moves
Worst thing
Night shifts
Great Western Railway Train driver, November 2020
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Best thing
People, places I go
Worst thing
Shifts, responsibility, other people
Great Western Railway Driver, October 2020
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Best thing
Working with the public.
Worst thing
The unsocial hours
Great Western Railway Train guard, October 2020
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Best thing
Great team, good shifts, lots of time off, good money, no stress.
Worst thing
Nights shifts, big company bullshit.
Great Western Railway Technician, August 2020
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Best thing
The people and no two days are the same
Worst thing
Senior management
Great Western Railway Customer host, July 2020
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Best thing
People I work with, number of hours.
Worst thing
Difficult customers, working bank holidays
Great Western Railway Gateline, June 2020
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Best thing
Overtime is 13.50 an hour, relaxed atmosphere.
Worst thing
3pm-11pm shifts. Busy days when it’s call after call.
Great Western Railway Customer experience advisor, January 2020