Great Western Railway
Why does Great Western Railway get a rating of 9.0?
73 Great Western Railway employees told us the following about their jobs.
73 employees told us the worst thing about this employer…
Find out what it is by taking the 3 minute survey.
Do your managers treat you with respect?
-
Head office doesn’t understand the frontline
How we know this
43% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they workBased on information from 61 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
-
Hard to choose shifts
How we know this
29% report that their manager gives them enough choice over which shifts they workBased on information from 68 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
-
Easy to change shifts
How we know this
68% of people report that it’s easy to change shifts if they need toBased on information from 44 job reviews
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
-
Easy to book holiday
How we know this
88% of people report it’s easy to book holidaysBased on information from 68 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
-
Easy to take sick leave
How we know this
99% of people report that it’s easy to take time off if they are sickBased on information from 71 job reviews
-
People enjoy their job
How we know this
86% of people who enjoy their jobBased on information from 7 job reviews
-
Enough training
How we know this
96% of people report they got enough training when they started working hereBased on information from 72 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
-
People aren’t stressed
How we know this
14% of people say they often feel stressed at workBased on information from 70 job reviews
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
-
Good for parents
How we know this
90% of people who care for a child or other relative report this is a good place to workBased on information from 21 job reviews
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
-
No short notice shift changes
How we know this
6% of people say their manager changes their shifts at the last minuteBased on information from 66 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
-
Breaks are paid
How we know this
100% of people say they get paid breaksBased on information from 73 job reviews
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
-
People are paid enough to live on
How we know this
99% of people say they are paid at or above the Real Living Wage for where they liveBased on information from 69 job reviews
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.
-
People are paid market rates
How we know this
86% of people are paid average or more than the typical pay for the type of work they doBased on information from 44 job reviews
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
-
Opportunities to progress
How we know this
In the last year, 88% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 67 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
-
People get proper breaks
How we know this
92% of people report that they get to take proper breaksBased on information from 71 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
-
People recommend their team
How we know this
94% of people report that they would recommend working with their immediate team to a friendBased on information from 72 job reviews
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
-
4+ weeks notice of shifts
How we know this
- 10% report getting one week notice or less
- 4% report getting two weeks notice
- 0% report getting three weeks notice
- 76% report getting four weeks notice or more
- 10% report having a fixed rota
Based on information from 70 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
-
People get sick pay
How we know this
99% of people say they would get paid if they were sick but scheduled to workBased on information from 70 job reviews
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
-
Managers are respectful
How we know this
92% of people say they’re treated with respect by their managersBased on information from 65 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
-
No unpaid extra work
How we know this
6% of people report that they do extra work that they don’t get paid forBased on information from 69 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
-
Well informed about head office
How we know this
94% of people feel that they are kept well informed about how the company is doing as a wholeBased on information from 68 job reviews
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
-
People don’t worry about getting enough hours
How we know this
0% of people report they worry about getting enough hoursBased on information from 19 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
How does your job compare? Take the Breakroom survey to find out.
About
Great Western Railway is a train operator. They run train services across Wales, the South and South West England.
Pay ranges at Great Western Railway
-
£30.67–34.48 per hour
-
£17.57–20.69 per hour
Great Western Railway job reviews
-
Best thing
Mostly left to get on with it with no supervision. Good pay and benefits. I enjoy the work.
Worst thing
Shifts. Early starts and late finishes. Working weekends and public holidays.
Train driver, December 2020
-
Best thing
The camaraderie of my team, the travel perks, and the continual training
Worst thing
Sometimes when things go wrong the abuse from customers can be horrible
Employee, March 2021
Jobs by location
-
3 job openings
-
1 job opening
-
1 job opening
Handy to know
How much notice do people get of their shifts?
Based on 70 employees
What contracts are people on?
Based on 17 employees
How are people paid?
Based on 73 employees
How does your employer compare?
Take the Breakroom survey to find out how your job and employer stack up.