Showing 343 reviews

• Worst thing

  Hours, stress, no personal life

  1.3

  Greene King Kitchen manager, September 2024

• Best thing

  Discount and the people, made some good friends. Also teaches you to be resilient.

  Worst thing

  We didn’t have CCTV for three months and there were fights, a random person in the back, criminals coming in so police asking for CCTV, a new bar member stealing drinks (took 2 months to fire them) and more. Customers can be rude and aggressive but that’s just any customer service roll.
  The managers don’t actually do anything or help they just sit on their phones. You get pressured to not have your breaks because we’re too busy and always understaffed.
  The head office don’t know what’s going on in pubs so set unrealistic expectations and make stress and give less people on shift to pay less people for more profit, but it means worse business and less customers.

  1.1

  Greene King Bar staff, August 2024

• Best thing

  Sometimes we get nice customers and they cheer me up

  Worst thing

  No respect from some managers, not listened to, unpaid for out of hours effort

  1.0

  Greene King Team leader, August 2024

• Best thing

  The people I work with

  Worst thing

  The amount of stress and hours we have to do consistently.

  3.0

  Greene King Chef, August 2024

• Best thing

  Discounted food amd drink

  Worst thing

  Pressure, rota and late night orders

  6.0

  Greene King Chef, July 2024

• Best thing

  They look after their people so well, a real caring company

  Worst thing

  Sometimes the late nights are a pain

  9.2

  Greene King General manager, July 2024

• Best thing

  The team are amazing

  Worst thing

  Toxic management whereby you're made to feel guilty about taking the breaks you're legally entitled to because higher ups are continually cutting down staff hours. My coworkers were told a day before to not come in for their shift a day before because hours had been cut so they lost out on pay. Rotas aren't put out very far in advance or are irregular so occasionally you are caught short when trying to book time off. Cash tips aren't fairly distributed as when customers are given small refunds, some management will take from the tip jar rather than process a full refund. Additionally, I saw tips put into the charity pot rather than into the collective tip jar in the office. Overall, unsupportive and strangely competitive atmosphere. It sometimes feels as if management would rather see you do your job badly so that they can look better by comparison and are often quick to berate you for small mistakes that they may well make themselves from time to time.

  3.2

  Greene King Team leader, July 2024

• Best thing

  Every day is different, our guests are amazing, I'm proud of our brand standards and high quality food/drinks

  Worst thing

  Stress, high workload, summertime heat, some colleagues

  5.0

  Greene King Team leader, July 2024

• Best thing

  The people I work with

  Worst thing

  Being unde staffed

  1.0

  Greene King Team leader, July 2024

• Best thing

  The pub
  The discount

  Worst thing

  The management

  2.3

  Greene King Team leader, June 2024

• Best thing

  Some of the regulars are nice

  Worst thing

  Customers and some of the staff

  5.5

  Greene King Waitress, June 2024

• Best thing

  I wasn’t very confident but now I am doing better.

  Worst thing

  The pay.

  1.5

  Greene King Employee, June 2024

• Best thing

  Some of the staff

  Worst thing

  Just about everything

  1.0

  Greene King Employee, June 2024

• Best thing

  customers

  Worst thing

  when it’s busy and we’re understaffed

  7.6

  Greene King Waitress, June 2024

• Best thing

  Getting to know the regular customers, and the people you work with.

  Worst thing

  personally for me, it’s being left to sort out the kids section with minimal help then everyone asking you to run drinks food jump behind bar, there’s just multiple thing to adapt to as if your running the pub yourself even tho your on minimum wage

  2.6

  Greene King Front of house staff, May 2024

• Best thing

  Good environment

  Worst thing

  The fact i only get paid 20p more for being a team leader

  4.3

  Greene King Employee, May 2024

• Best thing

  The customers and job location.

  Worst thing

  Understaffed, very less time to approve the rota or change it the way we want to, not paid for breaks or not enough breaks, unaware of when will the shift be given,

  5.0

  Greene King Bartender, May 2024

• Best thing

  GK benefits via the hapi app, ease of seeing schedules and booking time off via kingdom (though we do have WhatsApp groups too). Our team has good camaraderie, so generally it's a good interpersonal environment.
  In terms of ease, you literally have specification books available at all times to follow. All training was provided, including a Level 2 in food safety. It can be challenging, but it's overall not bad.
  Management are actually great. In the pubs I've worked in, not a single up-their-own jobsworth-type to be seen. Greene King seems to hire genuine people, and their diversity policy is great. They also enforce it well, a trainee was removed & blacklisted for going on a disgustingly aggressive & xenophobic rant about 'foreigners' - my manager is originally from Hungary and my colleague is originally from Bulgaria - directly to their face. Sometimes you find people like that, but we don't tolerate that behaviour here. I can truly say that my workplace feels like a safe space. My manager has supported me (and many others I presume) through difficult situations as she is trained to do. There is also a larger support network laid out in the company, with a directory of people you can freely contact to seek advice from, for things like mental health and so on.

  Worst thing

  Kitchen work is just stressful no matter where you go, especially in busy pubs. It just so happens I'm starting to realise this is not where I want my career to go. Also, with it being a chain pub, your role is basically a microwave specialist-cum-multitasking, dishwashing speed demon. Apparently, company policy says that one TM is enough for up to 15 orders in a 20 minute period. I didn't ask whether that is individual dishes or whole tickets. 20 minutes is enough for 20 portions of chips, but if you're ordering one of every item on the menu... No, one person won't be enough. Some days it's like that, you get a large volume unforeseen traffic 15 minutes before closing time after a very very quiet evening and your plan to leave on time is out the window. On time, if the rota is to be taken seriously, is 15 minutes after kitchen closes - though management is patient and understanding and I can't fault them at all. Thinking about it, this job is pretty good for benefits especially at this pay level.

  9.0

  Greene King Team member, May 2024

• Best thing

  Meet and greeting new people

  Worst thing

  When change the shifts at the last minute

  4.9

  Greene King Employee, April 2024

• Best thing

  Some of the staff I work with
  I met my boyfriend there

  Worst thing

  The managers

  3.0

  Greene King Front of house, April 2024

• Best thing

  The amount of hours

  Worst thing

  The flexibility

  2.1

  Greene King Front of house, April 2024

• Best thing

  My team are tremendous to work with and the staff benefits are great.

  Worst thing

  London pubs can sometimes get stupidly busy, and serving tourists can sometimes be very difficult and a little trying.

  8.8

  Greene King Front of house staff, April 2024

• Best thing

  Getting paid

  Worst thing

  Everything everyone nasty to each other and very stressful

  1.9

  Greene King Grill chef, April 2024

• Best thing

  staff discount as well as discount on other brands, wagestream offered

  Worst thing

  minimum wage expected maximum effort

  2.6

  Greene King Bar staff, March 2024

• Best thing

  The discount for food and drinks

  Worst thing

  The staff, the service, food , cleaniliness, managers, tips and waige

  1.0

  Greene King Front of house staff, March 2024

• Best thing

  Making friends with the other employees and bonding through the trauma we have from working for green king

  Worst thing

  Everything

  1.2

  Greene King Team leader, March 2024

• Best thing

  The hours are usually regular considering it’s a big franchise and what you learn is transferable to any other greene king pub

  Worst thing

  there is a range of nepotism in head office, your managers could get away with murder and there’d be nothing you could do about it

  2.6

  Greene King Chef, February 2024

• Best thing

  Friendly working environment never want for extra hours decent employee discounts and training

  Worst thing

  Long hours, understaffed shifts on most days where the staff working are forced to pick up extra work can be highly stressful environment during busy hours expected to train staff you work with while its not your job role to do so

  Forced to stay behind late at when work is not done your paid for it but its last minute notice manger has said if it takes too long he wont pay the staff

  There are common conflicts between mangers, kitchen and front of house delt with behind the building but sours the entire team and shift when it happens

  Regular meetings are held whicg your not allowed to miss unless your on holiday, but these feel more like manager complaints to the staff and any issues like staffing the staff are told to get reviews to bring customers in so they have the income to hire more staff

  2.8

  Greene King Bar staff, February 2024

• Best thing

  My team

  Worst thing

  Manager don’t listen

  1.6

  Greene King Team leader, February 2024

• Best thing

  The team I specifically work with

  Worst thing

  Customers the brand and pay.

  3.9

  Greene King FOH team member, January 2024

• Best thing

  Good benifits

  Worst thing

  My BDM is an entitled, toxic, self obsessed bully. They do not support me and my team. I am uninspired by them and my performance has dipped due to a lack of respect.

  4.1

  Greene King General manager, January 2024

• Best thing

  The relationships I have made. Support.

  Worst thing

  The amount of hours salaried team have to work. Which impacts work life balance

  6.8

  Greene King General manager, January 2024

• Best thing

  The team, my managers, they are amazing to work with and love running the shifts, love cleaning and meeting new customers and regular customers.

  Worst thing

  Head office reducing hours because we aren’t hitting our targets, making us short staffed over the weekend.

  Rude customers.

  4.7

  Greene King Team leader, January 2024

• Best thing

  Not sure

  Worst thing

  Always understaffed, underpaid and overworked. Always.

  1.7

  Greene King FOH team member, January 2024

• Best thing

  The staff are very friendly and help each other, the pub is easy to learn and we get our proper breaks on time.

  Worst thing

  The general manager does not communicate with staff, pays staff wrong, threatens staff and refuses to allow holidays or days where you need time off.

  2.8

  Greene King Bar staff, January 2024

• Best thing

  the good customers
  the team
  the praise we get when we work hard

  Worst thing

  rude customers
  people who don't want to be part of the team
  complaints that are severely untrue and twisted

  6.8

  Greene King Bar staff, January 2024

• Best thing

  Doing what I enjoy and the team

  Worst thing

  Managers don't communicate and being undermind and stressed from managers who have the job cos they knew someone and not cos of experience

  1.1

  Greene King Kitchen manager, January 2024

• Best thing

  The people I work with

  Worst thing

  Disorganised, your over worked

  2.6

  Greene King Kitchen staff, January 2024

• Best thing

  Meeting people

  Worst thing

  Being undermined and misunderstood

  5.0

  Greene King Employee, January 2024

• Best thing

  The people who I work with

  Worst thing

  Hours, stress, money

  2.6

  Greene King Employee, January 2024

• Best thing

  It’s convenient

  Worst thing

  The unsocial hours and lack of consistent hours

  4.1

  Greene King Employee, January 2024

• Best thing

  Ease of work

  Worst thing

  Long shifts that are tiring

  4.6

  Greene King Front of house staff, December 2023

• Best thing

  My colleagues

  Worst thing

  Sometimes not enough staff on when it’s on a busier days

  8.0

  Greene King Chef, December 2023

• Best thing

  The regular customers can be amazing, and making connections to the local buisnesses is nice, and having a close nit team of staff can make anything enjoyable.

  Worst thing

  The manager cutting minutes to perfect the "dart boad" score (a 15 section evaluation chart), the lack of security, and the customers who vandalise the property causing staff to have to clean or fix it, such as today where the whole floor flooded.

  1.2

  Greene King Duty manager, December 2023

• Best thing

  Getting along with the regulars

  Worst thing

  The overwhelming stress and inconsistency

  1.3

  Greene King Team leader, December 2023

• Best thing

  Time goes quick and there’s some good friendly people who work there and customers

  Worst thing

  I’m employed as a waitress but I am used as a food runner so I don’t get tips

  3.5

  Greene King Waitress, December 2023

• Best thing

  Team and GM in particular

  Worst thing

  Head office and their decisions

  8.2

  Greene King Chef, December 2023

• Best thing

  There aren't any

  Worst thing

  Death trap to work in, bullied and harassed. Belittled often and not paid correctly.

  2.0

  Greene King Employee, December 2023

• Best thing

  Its awful. Do not work here

  Worst thing

  Run as far as you can and get a job elsewhere

  3.2

  Greene King Front of house staff, December 2023

• Best thing

  Fun team to work with

  Worst thing

  Entitlement of some of the customers

  4.9

  Greene King Team leader, December 2023