Gail's job reviews

Showing 33 reviews

• Best thing

  Making coffee and serving customers

  Worst thing

  How busy it can get and how many coffee orders there are

  9.2

  Barista at Gail's, April 2025

• Best thing

  Customers and perks

  Worst thing

  No clear development path. Bullying at work. Rota changes last minute.

  1.6

  TL at Gail's, February 2025

• Best thing

  Making food and sweet treats, great team overall, nice benefits

  Worst thing

  Unrealistic expectations from head office with rota and kitchen team in general

  6.0

  Head baker at Gail's, August 2024

• Best thing

  The people I work with

  Worst thing

  The busyness and the lack of competence of the management. Frustratingly short breaks and inconsistent shifts. Etc

  1.6

  Barista at Gail's, August 2024

• Best thing

  Coworkers

  Worst thing

  The shifts, lack of regularity and organisation, understaffed and overworked

  3.5

  Team member at Gail's, May 2024

• Best thing

  Being on a coffee, break

  Worst thing

  Management

  1.7

  Team leader at Gail's, March 2024

• Best thing

  50% discount and 6 weeks holiday

  Worst thing

  Lack of personal time and not getting a break after working 10 to 11 hours just eating whilst you work.
  Team members contacted hours are not guaranteed and will be cut

  4.1

  Assistant manager at Gail's, March 2024

• Best thing

  The team - we're like a little family and I love seeing them on days that I'm on shift
  Getting free barista made drinks on shift + 2 bits of food for staff allowance
  Not having a massively strict uniform policy, as long as your wearing a white / black top that don't show your armpits and black/ blue trousers you're good
  I love making coffee and executing new latte art

  Worst thing

  The hours given, if its a quiet day, your shift can go from an 8hr to a 6hr without much warning.
  When closing, if you work longer than your allotted hours, you won't get paid (for my store that's 6pm M-F + Sun & 6:30pm on Sat) even if its been really busy and other staff members were sent home early.
  You have to do training online, which generally takes 30min, but you get asked to do it at home and you won't get paid to do it
  Gail's don't hire cleaners, so if someone makes a mess in the toilets someone from the team is nominated to clean it

  4.1

  Barista at Gail's, March 2024

• Best thing

  Free food, management experience

  Worst thing

  Lack of training/development that was promised, working with a manager who actively looks for ways to underpay their staff and is emotionally immature

  1.9

  Team leader at Gail's, January 2024

• Best thing

  Some of the peokke I work

  2.4

  Team member at Gail's, November 2023

• Best thing

  Friendly colleagues, pleasent environment, amazing company and management

  Worst thing

  Ops manager stresses

  6.4

  Team leader at Gail's, November 2023

• Best thing

  The best things are the out of store training they offer you. And their RISE with GAIL’s campaign that pushes promotions internally.

  Worst thing

  No work life balance. Expected to be on call whenever they need. No sympathy when actually sick.

  1.5

  Assistant manager at Gail's, September 2023

• Best thing

  Manager cares about your progression

  Worst thing

  Lot of things to do within time frame

  7.8

  Assistant manager at Gail's, August 2023

• Best thing

  The staff parties

  Worst thing

  My team

  4.6

  Team member at Gail's, August 2023

• Best thing

  The team

  Worst thing

  Upper management threatening my job security for reasons outside my control

  2.8

  Barista at Gail's, August 2023

• Best thing

  The team work hard and treat each other like we are a family.

  Worst thing

  I’m always messaging my manger to get my hours and the manager sometimes takes over a day to respond

  5.5

  Team member at Gail's, July 2023

• Best thing

  - Free food - Guaranteed hours - Generally happy here

  Worst thing

  - guaranteed hours are low and you have to be fully flexible
  - very little training and get told off for stuff you wasn’t taught on
  - manager doesn’t take in mind of holiday dates you booked weeks in advance
  - rota changes at last minute
  - manager does something wrong and then lies to save himself

  1.6

  Team leader at Gail's, June 2023

• Best thing

  Enjoying what I do

  Worst thing

  Some customers are messy

  7.8

  Team member at Gail's, June 2023

• Best thing

  Some college

  Worst thing

  We don’t have enough space to work properly and safety.

  6.0

  Barista at Gail's, May 2023

• Best thing

  People

  Worst thing

  Head office operates under the assumption that everyone will work overtime and outside of working hours, they care more about numbers than the experience on the floor.

  2.3

  Head barista at Gail's, April 2023

• Worst thing

  Not enough notice on schedules, sometimes a few days, doesn’t take in consideration childcare

  2.1

  Head baker at Gail's, April 2023

• Best thing

  The team makes the job. You get to learn lots of skills and theres an opportunity to grow.

  Worst thing

  Fast-paced, stressful workplace. Sometimes don't get enough hours.

  6.4

  Team member at Gail's, March 2023

• Best thing

  free coffee
  food is good

  Worst thing

  working a kitchen alone for £11 is a bit... silly

  5.0

  Baker at Gail's, February 2023

• Best thing

  The people I work with.
  Uses good quality coffee and food

  Worst thing

  Training
  Ynderstaffing

  5.5

  Barista at Gail's, January 2023

• Best thing

  The best thing about my job is I work with amazing people!

  Worst thing

  The worst thing about my job is the head office doesn’t understand how busy our store can be, forcing us to work with less staff over the holidays

  5.0

  Team leader at Gail's, January 2023

• Best thing

  The customers
  the free food
  the really nice and helpful team and manager

  Worst thing

  Closes
  several people asking you to do things at the same time

  9.8

  Barista at Gail's, October 2022

• Best thing

  Rest of the team absolutely lovely, job itself it's not bad for 11£.

  Worst thing

  Abusive,manipulative, disrespectful manager. Company a bit trash as well, looking at policy and so on, but not the worst that I work with. And customer, full of idiots in that place :D

  2.3

  Baker at Gail's, September 2022

• Best thing

  Free coffee

  Worst thing

  Management and head office

  3.4

  Team leader at Gail's, September 2022

• Best thing

  The team members are all nice to work with.
  Lots of free food and drinks.
  Nights out paid by Gail's

  Worst thing

  Rota is always sent out 3, 4, 5 days before the rota starts. I am unable to make plans in my free time.
  There is a disregard towards my mental health as they treat me as though I'm just a piece to their machine.
  I've lost a £4000 of savings due to the consistent reduced hours, yet they still hire more staff on reduced hours. This has been going on for 6 months. Therefore, I've had to cancel holiday plans and at times I haven't been able to afford to pay rent, food ect.
  We're still expected to work even though there are trip hazards due to work being done on the building.

  6.0

  Baker at Gail's, July 2022

• Best thing

  Great team, food on shifts

  Worst thing

  Very busy!!! Not being considerable as a person

  2.1

  Barista at Gail's, July 2022

• Best thing

  Customer service
  Free coffee

  Worst thing

  Management
  The team doesn't get along with me
  The work is stressful
  I am highly scrutinised

  1.8

  Team leader at Gail's, July 2022

• Best thing

  Working with a good team

  Worst thing

  The unsociable hours

  4.6

  Team leader at Gail's, May 2022

• Best thing

  Free food, good pay, good team

  Worst thing

  Long hours

  9.2

  Team member at Gail's, December 2021