Five Guys
Good news! Five Guys has claimed their Breakroom profile.
They care about what their frontline employees think and want to be a good employer.
DismissFive Guys is a fast food restaurant chain. They serve American-style fast food.
fiveguys.co.uk
Five Guys job reviews
Showing 82 reviews
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Best thing
The food breaks
Worst thing
Busy shifts, staff ignoring systems slowing down the team, some managers thinking they have more control than they actually have, therefore impacting performance, "ticket times" for food and causing problems or minimalistically helping problems with staff being stressed, anxious or disliking there job
Employee at Five Guys, October 2025
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Best thing
the people I work with we have lots of fun and jokes
the job is easyWorst thing
the customers
sometimes the managementShop assistant at Five Guys, July 2025
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Best thing
The friends you make, and the people on shift
Worst thing
Being overworked, and too much is expected of you. You’re meant to know things that no one tells you
Crew member at Five Guys, June 2025
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Best thing
I love the vibes of other team members
Worst thing
Nothing
Crew member at Five Guys, May 2025
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Best thing
Paid break free food
Worst thing
Silly bullshit rules, egotiscal manager and people on the same level treating you with disrespect especially if you are a part timer
Crew member at Five Guys, March 2025
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Best thing
Amazing crew, each day is different, money is decent
Worst thing
Hours constantly fluctuate
Can be severely understaffed at times
Late shiftsCrew member at Five Guys, February 2025
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Best thing
staff meals, pay, amount of hours
Worst thing
managers, tension between different people
Crew member at Five Guys, January 2025
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Best thing
Great team and flexible working
Worst thing
Late shifts
Quality control at Five Guys, December 2024
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Best thing
Some of the people
Worst thing
Everything else
Team leader at Five Guys, December 2024
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Best thing
Working with other crew member having a laugh, talking to customers, free food.
Worst thing
Working until late hours and a regular basis, a lot manual labour.
Crew member at Five Guys, November 2024
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Best thing
Free food on shift
Worst thing
Pay
Unsocial hours
Pressure
Dodgy food standards
Toxic management
Clueless head officeShift manager at Five Guys, October 2024
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Best thing
Pay every 2 weeks
Worst thing
A lot of pathetic childish workplace drama
Crew member at Five Guys, October 2024
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Best thing
The staff are amazing, the job is really easy
Worst thing
No manager opportunity in over 2 years even tho they need them, some managers look down on you but most are great
Quality control at Five Guys, September 2024
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Best thing
Great teams and manager m at sometimes
Worst thing
Understaff on not busy days
Crew member at Five Guys, August 2024
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Best thing
Free food, great team.
Worst thing
Often overlooked.
Crew member at Five Guys, June 2024
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Best thing
Free food and making friends with colleagues
Worst thing
Managers try to change rules every 2-3 months with no follow-through, (telling us we cannot swap shifts anymore or have to pay for our own staff meals) talking about crew behind back (shady and fake). Constantly annoyed if understaffed but don’t plan ahead and add more crew to a shift and always asking someone to come in at the last minute. Never giving out contracted hours. Managers talking very rude to crew and others turning a blind eye and not saying anything.
Crew member at Five Guys, May 2024
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Best thing
Free food
Worst thing
Not give my hours
Crew member at Five Guys, November 2023
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Best thing
Eating fresh food and potential friends
Employee at Five Guys, November 2023
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Best thing
- free food
- a lot of payWorst thing
- delivery drivers
- cleaning at nightCrew member at Five Guys, October 2023
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Best thing
The crew and managers are fun to work with and the environment is great but the actual job can be a little hard at times especially Friday and Saturday nights.
Worst thing
Dealing with customers that are intoxicated or being on a shift that is severely understaffed
Employee at Five Guys, May 2023
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Best thing
Paid every two weeks with paid breaks
Worst thing
Flexibility isn’t consistent based on what is flexible to them.
Work load is too muchCrew member at Five Guys, May 2023
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Best thing
Rota usually a month in advance so easy to make plans. Great teamwork and vibe at work
Worst thing
Shift work isnt fun anyway and on fri and say we shut at 11 meaning not out till 12 meaning i get home about 1:30 am
Assistant manager at Five Guys, April 2023
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Best thing
Coworks
Worst thing
Change the rota and not get paid sick leave or can't book holiday before it is approved but it still get denied
Crew member at Five Guys, April 2023
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Best thing
The pay and benefits are great, though the job is actually quite fun. Making milkshakes is very enjoyable
Worst thing
Having to take care of bins and cleaning tables after customers have left them as a mess
Crew member at Five Guys, January 2023
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Best thing
Everyone is so lovely, it’s decent pay, it’s easy to organise my shifts, the work isn’t hard and they accommodate my uni timetable
Worst thing
Lots of favouritism, can get stressful sometimes, can get nasty customers
Crew member at Five Guys, January 2023
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Best thing
Seeing people that I work with when I come in, they help me get through the day.
Worst thing
It requires equal efforts from every worker and if someone isn’t up to par it puts me in a bad mood as things aren't going as smooth as they should be
Crew member at Five Guys, January 2023
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Best thing
Flexible and free food
Worst thing
The opening and closing Times
Crew member at Five Guys, January 2023
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Best thing
Pay and my staff
Worst thing
No support from head office or training managers, lack of support from area managers only interested in own reputation, turn blind eye to overworked hours and always negative feedback
Assistant manager at Five Guys, December 2022
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Best thing
The other crew members are great where I work, but obviously that’s just for my store.
Worst thing
The managers, there is always something happening between the managers and they can never take criticism for any mistakes and it always someone else’s fault. Childish and lack empathy. I’ve worked there for a long enough time to know.
Crew member at Five Guys, December 2022
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Best thing
friendly staff
Worst thing
not enough instructions
Crew member at Five Guys, December 2022
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Best thing
The team, the environment, the food, drinks and the milkshakes. The management team, friendliness, family, integrity, getting things done. A lot of positives overall
Worst thing
Unsure
Crew member at Five Guys, November 2022
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Best thing
discount, co workers and good pay
Worst thing
long shifts with little breaks, little control over shifts, managers
Crew member at Five Guys, October 2022
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Best thing
The pay is decent with rare bonuses
Worst thing
Shifts and hours majorly rely on discretion of managers. They are self involved and obsessed with saving hours to get their bonuses
Crew trainer at Five Guys, October 2022
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Best thing
Paid beaks. Free meal on shift
Worst thing
Overworked. Lack of respect by fellow crew members. Lack of structure due to managers being employed outside of the business.
Crew member at Five Guys, September 2022
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Best thing
I’ve got a good team + great incentives and progression
Worst thing
Tough shifts
Shift manager at Five Guys, September 2022
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Best thing
Pay
Worst thing
Poor management teams as a whole
Supervisor at Five Guys, September 2022
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Best thing
Everything really, the team and managers, the level of progress that you can make and the opportunities I'm given
Worst thing
The pressure to make every customer happy
Crew member at Five Guys, September 2022
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Best thing
Free food, paid break
Worst thing
Shifts aren’t consistent, poor management, highly stressful as staff are overworked
Crew member at Five Guys, August 2022
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Best thing
The team, the atmosphere
Worst thing
The customers arnt always kind due to the area
Crew member at Five Guys, August 2022
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Best thing
crew is like a family
Worst thing
rushes
Crew member at Five Guys, August 2022
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Best thing
Great pay compared to industry standard, also includes regular (up to 2x a week) opportunities to receive cash bonuses as incentive to work hard, team is fun and there’s a wide range of responsibilities and tasks to do at an point in the day so you’re never bored and no day is the same.
Worst thing
Can get very intense in peak periods and you have to stay at the top of your game as company standards are very high. No staff discount off shift- only meals on breaks. On the few occasions that I have been mistreated or verbally abused by customers, managers have failed to back me up or taken it as seriously as I would’ve liked, as customers are often prioritised over staff.
Crew member at Five Guys, July 2022
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Best thing
Other crew members
Worst thing
Not enough hours
Crew member at Five Guys, July 2022
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Best thing
Free food, paid breaks
Worst thing
Demanding, very early and very late hours
Crew member at Five Guys, July 2022
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Best thing
The team, secret shoppers and interacting with customers
Worst thing
Fast speed of work, constantly have to be doing something
Crew member at Five Guys, June 2022
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Best thing
Friendly staff
Worst thing
Not getting breaks
Crew member at Five Guys, May 2022
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Best thing
- the food, pay
Worst thing
- managers, lack of organisation in rotas
Crew member at Five Guys, April 2022
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Best thing
Colleagues, Restaurant Atmosphere, Pacing
Worst thing
Shift notice, sometimes asked to do too many things at one time, standards over efficiency
Crew member at Five Guys, March 2022
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Best thing
Community of colleagues
Worst thing
Last minute rota- left the night before the week starts
Unorganised
One rule for oneCrew member at Five Guys, February 2022
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Best thing
Management are so friendly and tailor your shifts around availability
Worst thing
Last minute rota posting, no online holiday booking and bringing in outside people and training them above current employees straight away
Crew member at Five Guys, February 2022
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Best thing
The pay
Worst thing
Toxic atmosphere, get paid for 45 hours of work but actually worked around 60, no life balance, everyone is stressed, turn over always high or short staffed, higher managers don’t care about anyone else, very tiring work
Assistant manager at Five Guys, February 2022